COO (Fashion eCommerce)
Chief Operating Officer (COO) Search conducted by Psyent Consultancy on behalf of a confidential client Remote (United States) | Full-Time About the Company Our client is a fast-scaling global premium streetwear brand with strong traction across the US, Japan, and Europe. Known for bold design, limited drops, and cultural relevance, the brand is entering a critical growth phase — transitioning from a high-momentum startup into a structured, scalable, and investor-ready company. Challenges You Will Solve
- Lack of structured processes across operations, CX, and logistics
- Fragmented systems between Shopify, 3PL, and internal workflows
- Inefficient handling of preorders vs. available inventory
- Poor visibility on profitability and SKU-level performance
- High dependency on manual work and ad-hoc team coordination
- Growth initiatives not consistently translating into revenue
- National and international expansion yet to be fully operationalized Key Responsibilities 1. Operational Structure & Execution
- Build and implement SOPs across all departments (CX, logistics, wholesale, finance)
- Fix operational inefficiencies across CX quality, inventory flow, and preorder management
- Drive daily execution discipline across teams 2. Systems & Process Optimization
- Align and optimize Shopify, 3PL partners, and internal tools (Gorgias, Klaviyo, etc.)
- Reduce manual errors in fulfillment and stock management
- Implement scalable workflows and automation 3. Revenue Execution Support
- Ensure growth initiatives translate into revenue and sell-through
- Align marketing, wholesale, and inventory strategy
- Support product drop planning to avoid cannibalization 4. Team Management & Accountability
- Introduce clear KPIs across all teams
- Manage a remote global team
- Hold departments accountable for execution, performance, and timelines 5. Scaling Infrastructure
- Build internal structure to support scaling from $12M to $30M+ revenue
- Define org structure — who to hire, when, and why
- Systematically reduce founder dependency in day-to-day operations 6. Financial & Reporting Readiness
- Partner with accounting on accurate monthly P&L and inventory-based COGS tracking
- Build investor-ready reporting
- Prepare the business for due diligence, fundraising, or potential exit Ideal Candidate
- 8–15+ years in operations, COO, or Head of Operations roles
- Experience scaling fashion, e-commerce, or streetwear brands
- Strong grasp of inventory, supply chain, and DTC + wholesale models
- Proven track record fixing messy operations and building structure from chaos
- Experience preparing companies for investment or acquisition is a strong plus
- Execution-focused — you build things, not just decks What's on Offer
- Competitive compensation (base + performance bonus)
- High ownership and real decision-making power
- Direct collaboration with the founder and leadership team
- The opportunity to structure and scale a recognized global brand
- Potential long-term upside tied to company growth How to Apply Send your CV and a brief note on your background to [email protected] with the subject line " COO Candidate". Apply tot his job Apply To this Job
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