Experienced Customer Service Representative - Remote in CST or EST

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work. About arenaflex arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our mission is to help people live healthier lives and make the health system work better for everyone. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Job Summary We're seeking an experienced Customer Service Representative to join our team in a remote capacity. As a Customer Service Representative, you'll be responsible for providing an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs. You'll be working with customers to resolve their inquiries and issues related to our UHC Rewards Program, activity trackers, and the UHC App and MyUHC.com website.

Responsibilities

As a Customer Service Representative, you'll be responsible for

• Providing an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs
• Handling incoming calls on the UHC Rewards Program
• Identifying and communicating technical troubleshooting steps for activity trackers and the UHC App and MyUHC.com website
• Answering questions on program earnings and points
• Educating customers about program benefits and changes
• Responding to customers in a compassionate, polite, and courteous manner, especially in stressful situations when there is a need to communicate information that the customer may not want to hear
• Assisting customers in navigating unitedhealthcaremotion.com and other activity tracker apps
• Consistently meeting established productivity, schedule adherence, and quality standards Requirements To be successful in this role, you'll need
• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• Minimum of 2+ years of combined education, work, and/or volunteer experience
• Ability to work our normal business hours of 655am – 325pm CST. It may be necessary, given the business need, to work occasional overtime or weekends
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Preferred Qualifications
• Customer Service, call center experience
• Experience with technical troubleshooting
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) Telecommuting Requirements To work remotely, you'll need
• To reside within Central or Eastern Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Compensation and Benefits We offer a comprehensive benefits package, including
• Competitive hourly rate (Connecticut, New Jersey, New York, or Rhode Island residents $16.00 - $28.27 per hour)
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements) Diversity and Inclusion We're an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

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