[Remote] Specialized Research Analyst
Note: The job is a remote job and is open to candidates in USA. U.S. Bank is committed to helping customers and businesses make better financial decisions. The Specialized Research Analyst role involves providing high-quality customer service to merchants, addressing inquiries related to Merchant Credit Card processing, and troubleshooting issues to ensure effective resolution.
Responsibilities
- Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned
- Responds to telephone inquiries, requests and problems from merchants
- Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals
- Communicates applicable policies, procedures and practices to merchants
- Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits
Skills
- High school diploma or equivalent
- Typically one to two years of customer service experience
- Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
- Effective telephone, interpersonal and verbal communication skills
- Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Ability to identify and resolve/escalate complex problems
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Proven commitment to high quality customer service
- Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- *Elavon experience HIGHLY PREFERRED*
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension (all benefits are subject to eligibility requirements)
Company Overview