Research Analyst, Customer Experience

Ipsos is one of the world’s largest research companies, and they are seeking a passionate individual for the role of Research Analyst in Customer Experience. The position involves managing research studies, creating technical specifications, conducting quality checks, and liaising with internal teams to ensure project success.

Responsibilities

• Manage the launching and ongoing maintenance of research studies
• Creation and maintenance of technical specifications in proprietary software for study questionnaires
• Quality check study questionnaires & perform in-depth quality checks at every stage of the process
• Liaising with our internal data collection teams, coding & data processing teams
• Perform data verification
• Identify and solve project issues as they arise

Skills

• Completed bachelor's degree
• Outstanding verbal and written communication skills
• Excellent problem solving, critical thinking and analytical skills
• Proactive, 'can do' attitude
• High attention to detail: ability to balance overall project goal with key milestones and tasks
• Advanced proficiency with MS Office Suite; specifically, PowerPoint and Excel
• Self-starter with superior organization skills who thrives in a deadline driven environment
• Ability to juggle multiple projects and diplomatically respond to conflicting needs
• Relevant project management and/or market research experience an asset
• Bilingual an asset, but not required

Benefits

• Generous PTO
• Healthcare plans
• Wellness benefits
• Flexible workplace policy

Company Overview