Sr. Delivery Manager, IT PMO
About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. Position Summary We are seeking a Sr. Delivery Manager, IT PMO, to lead execution across a portfolio of IT initiatives while directly managing a team of Project Managers and owning a critical client-facing integration program (ITSM Integration / RSI Connect). This position reports directly to the Director of IT Project Management and offers the flexibility to work remotely from a home office located within the US. This is a hands-on leadership role responsible for driving delivery discipline, execution rigor, and program outcomes across a complex, multi-platform IT environment. The role operates as a working leader—responsible for leading teams, enforcing delivery standards, and stepping in to directly manage key initiatives when needed. Key Responsibilities: Delivery Leadership & PM Team Management Lead, coach, manage, and develop a team of ~6 Project Managers Establish and enforce delivery standards, cadence, and governance across initiatives Own overall delivery health, including status reporting, risk management, and escalation handling Drive consistency in project execution, communication, and outcomes Program Ownership – ITSM Integration (RSI Connect) Own end-to-end delivery of the client-facing ITSM Integration program (RSI Connect) Function as the single point of accountability for program execution, timelines, financials, and outcomes Manage dependencies, risks, and sequencing to ensure minimal business disruption and strong client experience Partner with business stakeholders and leadership to align priorities, scope, expectations, and delivery outcomes Hands-On Delivery Leadership Function as a working delivery leader, stepping in to manage high-impact or at-risk initiatives Lead complex programs to drive stabilization, alignment, and execution momentum Ensure strong execution across:Milestones and deliverables Sprint planning and backlog alignment Risk identification and mitigation Cross-functional coordination Change management Continuous Improvement Define and track key delivery metrics (e.g., predictability, on-time delivery, risk trends) Identify delivery issues and implement improvements to increase consistency and reliability Contribute to ongoing evolution of PMO standards, tools, and delivery practices Required Qualifications: 8–12+ years of experience in IT program/project management, with increasing leadership responsibility Proven experience managing teams of Project Managers in a PMO or delivery organization Strong experience delivering programs leveraging ServiceNow (required) Experience leading large-scale, cross-platform IT programs, including CRM, ITSM, and integrations Strong understanding of Agile, Waterfall, and hybrid delivery models, with the ability to apply the right methodology based on program type and complexity Experience with client-facing integration programs or platforms Experience operating in fast-paced, high-growth, or complex enterprise environments Experience with PPM tools, delivery metrics, and capacity planning concepts Excellent communication and stakeholder management skills Location: Remote - US Why Rimini Street? Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring. Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. The general salary range for this type of role is 117k - 147k depending on skills and experience. The actual compensation offered will ultimately be based on several factors such as: a candidate's location, and the level of applicable skills and professional experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process. Benefits for US employees include: Medical, Dental, and Vision insurance Disability insurance Paid Parental Leave 401(k) program Generous Paid time off (PTO) We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: CompanyWe dream big and innovate boldly. ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration. ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. Apply To This Job