Epic Hospital Revenue Cycle Operations Support Analyst
CTG is seeking an experienced Epic Revenue Cycle Support Analyst with deep expertise supporting hospital financial operations within Epic. This role will focus on maintaining, troubleshooting, and optimizing Epic Revenue Cycle applications to ensure efficient billing, claims processing, and overall financial performance. The ideal candidate brings strong Epic system knowledge, hands-on support experience, and a comprehensive understanding of hospital Revenue Cycle workflows, including both front-end and back-end operations.
Key Responsibilities
Provide day-to-day support for Epic Revenue Cycle applications, including resolving system issues and user-reported incidents Troubleshoot and analyze problems related to billing, claims, reimbursement, and patient account workflows Collaborate with Revenue Cycle stakeholders to gather requirements and recommend system enhancements Configure and maintain Epic build to support operational and regulatory requirements Support system upgrades, testing cycles, and new functionality deployments Ensure data integrity and accuracy across financial systems and reporting Monitor system performance and proactively identify opportunities for process and system improvement Develop and maintain documentation related to workflows, system changes, and support procedures Partner with cross-functional teams including IT, finance, patient access, and clinical operations Required Qualifications & Experience Epic Certification & Experience: Active Epic certification required (e.g., HB, PB, Claims, or related Revenue Cycle modules) Deep hands-on Epic experience supporting build, configuration, and production environments Strong understanding of integrated workflows across Epic Revenue Cycle applications Revenue Cycle Expertise: Proven experience supporting hospital Revenue Cycle operations, including:Patient access and registration Charge capture and coding Billing and claims processing Payment posting and denial management Solid understanding of how system workflows impact reimbursement and financial outcomes System Support & Analysis: Experience troubleshooting complex system and workflow issues Ability to analyze current processes and recommend improvements Experience supporting system upgrades, enhancements, and implementations Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $110,000 to $120,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes. Apply To This Job