Epic Grand Central, Prelude, RTE Analyst

CTG is seeking an experienced Epic Support Analyst with deep expertise in Grand Central, Prelude, and Real-Time Eligibility (RTE) to support front-end revenue cycle operations. This role will focus on maintaining, optimizing, and supporting Epic applications that drive patient access, registration, scheduling, and eligibility workflows. The ideal candidate will bring strong Epic system knowledge, hands-on support experience, and a solid understanding of how front-end workflows impact downstream Revenue Cycle performance.

Key Responsibilities

Provide day-to-day support for Epic Grand Central, Prelude, and RTE applications Troubleshoot system issues, workflows, and user-reported problems impacting patient access and registration processes Collaborate with operational stakeholders to gather requirements and implement system enhancements Configure and maintain Epic build to support efficient scheduling, registration, and eligibility verification Monitor system performance and proactively identify opportunities for optimization Support testing, upgrades, and new functionality implementations Ensure data integrity and consistency across patient access and eligibility workflows Partner with cross-functional teams including Revenue Cycle, IT, and clinical operations Required Qualifications & Experience Epic Certification & Experience: Active Epic certification in Grand Central, Prelude, and/or RTE required Deep hands-on Epic experience, including build, configuration, and production support Strong understanding of integrated Epic workflows across patient access and Revenue Cycle Revenue Cycle Expertise: Proven experience supporting hospital Revenue Cycle operations, particularly front-end functions such as:Patient access Registration Scheduling Insurance eligibility and verification Understanding of how front-end processes impact billing, claims, and reimbursement System Support & Analysis: Experience troubleshooting complex system and workflow issues Ability to analyze current workflows and recommend system improvements Experience supporting upgrades, enhancements, and system changes Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $110,000 to $120,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes. Apply To This Job