BDC Representative (Remote)
Who We Are: ♿️ Redefining ♿︎ mobility since 1987 🚗 Leading manufacturer and retailer of wheelchair-accessible vehicles 📍 Nationwide, family-owned & operated, headquartered in Battle Creek, MI What We Do: At Freedom Motors, we don’t just answer phones; we open doors to the world. We are the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility. Drive Leads. Change Lives. What You'll Do: Drive the Conversation: Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy. Build the Pipeline: Make 65–80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities. Sell the Experience: Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections. Follow the Process: Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style. Be a Relationship Architect: Create and maintain long-lasting connections with guests through consistent, meaningful follow-up. Qualify with Precision: Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution. Master the CRM: Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications. Collaborate for Success: Partner closely with our Mobility Consultants to provide a seamless transition from "just looking" to "driveway delivery." Crush Your Goals: Consistently meet or exceed daily, weekly, and monthly metric goals to help more people get back on the road. What You'll Need: Schedule Flexibility: Must be available to work Eastern or Pacific Standard Time business hours (9:00 AM – 6:00 PM), including rotating weekends with every other weekend off. Experience: Previous automotive BDC experience is required. Remote Work Environment: Must have a quiet, professional home office environment with reliable high-speed internet. Communication Powerhouse: Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally. Objection Handling & Sales Skills: Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations. Self-Motivated Hustle: Results-driven mindset with the initiative to manage time effectively in a fast-paced environment. Tech Savvy: Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously. Positive Energy: A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges. What You'll Earn: Guaranteed $25/hour training pay during the first 90 days. After the training period, compensation transitions to hourly base pay plus performance-based incentives tied to qualified leads and sales production. Strong earning potential for high-performing team members. Who We Want: Customer-Oriented Achievers: Individuals with a strong work ethic and customer-focused attitude who consistently add value. Speed to Lead: Maintain quick response times and consistent follow-up communication. Hard-Working Winners: Confident, competitive, and results-driven professionals who thrive in a fast-paced BDC environment. Conversion Superstars: Maintain a high conversion rate from raw lead to scheduled video demonstration while delivering a VIP-level customer experience. This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all-inclusive listing. Apply To This Job