Clinical Helpdesk Applications Support
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Opportunity for an experienced Radiographer to join our highly motivated team, providing clinical customer support for Siemens Healthineers Radiotherapy Solutions. As a member of the Clinical Helpdesk Application team, you will join a multicultural team of experienced Therapists, Dosimetrists and Medical Physicists. You will support our internal and external customers, providing assistance and issue resolution relating to Varian equipment, focusing on treatment delivery, imaging systems and information management systems (e.g. ARIA). Full training on Varian equipment will be provided. What you will be responsible for: Support customers and colleagues via phone and/or via remote connections, analyzing and issue resolutions related to Varian products, primarily on ARIA and delivery system. Escalate more complex issues to other experts within the team, collaborating and providing support in resolution activities, and ensuring issues are addressed and resolved correctly. Collect feedback from customers on product functionalities and system improvements. Provide support in testing new products. Qualifications & Experience: Qualification as Radiographer / Radiation therapist / Dosimetrist (or equivalent). Knowledge of modern radiotherapy techniques. Clinical experience in Radiotherapy. Customer-service oriented, a proactive attitude and excellent organizational skills. Strong analytical and logical abilities. Excellent communication and collaboration skills. Fluency in English, written and spoken essential. Additional language skills are a merit. What we offer Inspiring work atmosphere with supporting work community. Continuous learning and personal growth possibilities. International and cross-cultural working environment. #LI-HYBRID #LI-ONSITE #LI-REMOTE Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here. As an equal opportunity employer, we welcome applications from individuals with disabilities. Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities. Apply To This Job