Software Engineer III
Location: Remote (EST) Experience Level Mid–Senior Level (5 or more years of relevant experience) Role Overview The Systems Engineer / Application Support Engineer supports a complex SaaS platform focused on financial risk prevention, including anti‑money laundering (AML) and identity verification workflows. This role is responsible for production support, application deployments, troubleshooting, and system maintenance across hybrid cloud and Windows-based environments. The position requires strong SQL expertise, experience handling sensitive data (PII), and the ability to diagnose and resolve system and application issues in a fast‑moving production environment.
Key Responsibilities
Application Support & Operations Provide production support for enterprise applications, ensuring stability and uptime Monitor systems and proactively identify and resolve performance or availability issues Partner with support teams to triage and resolve incidents impacting client systems Perform daily operational monitoring and system health checks Deployment & Release Management Deploy application updates across staging, pre‑production, UAT, and production environments Execute post‑deployment validation and testing activities Maintain and improve deployment processes, standards, and documentation Troubleshooting & Performance Optimization Investigate and diagnose application and system issues across application and infrastructure layers Analyze system performance and recommend improvements Work closely with cross‑functional teams to support issue resolution and recovery Data Analysis & SQL Development Develop and execute complex SQL queries to support troubleshooting and data validation Analyze data sets to identify inconsistencies and support issue resolution Work with Microsoft SQL Server and SSMS for data management and diagnostics Infrastructure & Cloud Support Support Windows Server environments hosting enterprise applications Work within hybrid cloud infrastructure environments (primarily AWS, with exposure to Azure) Assist with automation and job execution through internal scheduler or worker systems Security & Compliance Handle sensitive data including Personally Identifiable Information (PII) in accordance with security and compliance standards Apply best practices for data protection, access control, and system security Ensure adherence to internal and regulatory data handling requirements Collaboration & Continuous Improvement Work within Agile/SCRUM environments using tools such as JIRA Collaborate with development, infrastructure, and support teams Contribute to process improvements and system optimization initiatives Required Qualifications 5 or more years of experience in systems engineering, application support, or production support environments Strong expertise in T‑SQL including complex query development and data analysis Experience working with Microsoft SQL Server and SQL Server Management Studio (SSMS) Strong experience supporting Windows Server environments Experience troubleshooting application and infrastructure issues in production environments Experience working with Agile/SCRUM methodologies and tools such as JIRA Experience handling sensitive data, including PII, with an understanding of security and compliance requirements Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience Strong written and verbal communication skills
Preferred Qualifications
Experience working in financial services, AML, or risk management platforms Experience with AWS cloud services and hybrid cloud environments Exposure to job scheduling or job management systems Basic programming experience with C# or similar object‑oriented languages Experience troubleshooting across infrastructure layers beyond application support Core Skills & Attributes Strong analytical and problem‑solving mindset Ability to investigate complex issues and drive resolution independently High attention to detail, especially when working with sensitive data Self‑starter with curiosity and ownership mentality Strong collaboration and teamwork orientation Ability to work efficiently in a fast‑paced production environment Effective communication with technical and non‑technical stakeholders } This is a remote position. Apply To This Job