Senior Associate, Enterprise Regulated & Operational Communications Production
Become a part of our caring community At Humana, personalized communication is critical to supporting healthier behaviors and building trusted relationships with our consumers. The Customer Engagement Marketing team within Marketing, Regulatory and Operational Communications delivers data‑informed, compliant communications that guide consumers throughout their healthcare journey. Humana is hiring a Senior Associate role to support high‑impact communication initiatives across billing and enrollment. Reporting to an Associate Director, this role partners cross‑functionally to plan, develop, and execute operational and regulatory communications that support onboarding, education, engagement, medication adherence, and retention. This position is ideal for an experienced professional who thrives in fast‑paced, collaborative environments and is passionate about delivering clear, empathetic, and timely communications that improve consumer experience.
Key Responsibilities
Lead cross‑functional delivery across design, build, testing, and deployment, keeping business, IT, compliance, legal, analytics, and operations aligned. Plan and manage timelines, dependencies, and milestones; proactively identify and resolve risks or blockers. Partner with subject‑matter experts to clarify requirements, refine solutions, and incorporate feedback through demos and reviews. Produce and maintain high‑quality delivery documentation, including requirements, workflows, acceptance criteria, and solution guides. Own testing and validation activities to ensure solutions meet quality, compliance, and performance expectations before and after launch. Support Agile execution by prioritizing work, contributing to sprint planning, backlog refinement, and progress tracking. Collaborate with developers and content production teams to ensure scalable, stable, and on‑time delivery. Perform small, less complicated content updates within SmartComm, or OpenText, to allow content developers to focus on larger change requests/initiatives. Identify opportunities to improve communication quality, workflows, systems, and operational efficiency through simplification and automation. Use your skills to make an impact
Required Qualifications
Bachelor's degree in Marketing, Information Technology, or a related field, or four (4) years of equivalent professional experience. 3+ years of professional experience in communications, marketing, project management, IT, or a related role involving technical requirements, system builds, or testing. 3+ years of experience writing requirements or user stories and translating business needs into technical solutions. 2+ years of experience working with data used in customer communications, including data mapping, field validation, and dynamic or personalized messaging. 2+ years of experience leading or influencing cross‑functional technical projects and driving timelines and deliverables without direct authority. 2+ years of experience identifying and implementing measurable process or workflow improvements (e.g., reduced defects, faster cycle time, improved accuracy).
Preferred Qualifications
Billing and Enrollment Experience preferably in healthcare Previous healthcare experience Prior exposure to CMS model language Proficient with MS Office Word, Excel, PowerPoint Familiar with mainframe data files Communication delivery method - knowledge of print, web and email processes PMP, Lean or Six Sigma certification Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 06-05-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Apply To This Job