Mortgage Consultant- Outbound Team
Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY The Mortgage Consultant is responsible originating a variety of different types of loans all focused on servicing our existing customers and first home purchase business. DESCRIPTION Duties and Responsibilities Originate purchase and refinance loans by responding to company-provided leads via phone in a timely manner from: internet, direct mail campaigns, referrals, or other special marketing campaigns. Engage with consumers, determine their needs, and offer the appropriate products. Manage a loan pipeline from application to closing, collaborating with underwriting, processing, and other teams to ensure timely and accurate loan approvals. Obtain all necessary information to close the loan in a timely manner, including but not limited to credit reports, income verification, appraisals etc. Ensure adherence to federal and state lending regulations, including the Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), and Fair Lending standards, maintaining accurate and compliant documentation. Provide superior customer service. Meet individual monthly sales goals. Stay informed of developing trends in the mortgage industry. Maintain compliance with the Newrez Code of Conduct. Performs related duties as assigned by management. Qualifications and Education Requirements Associates Degree or Bachelor’s Degree preferred. Origination experience in the mortgage or banking industry required. 2+ years’ origination experience. Active NMLS license. A solid understanding of appraisals, title reports and product guidelines. Must maintain mortgage licenses by completing mandatory annual continuing education. Experience utilizing persuasive communication skills, inside sales experience preferred. Skills, Abilities, and Knowledge Ability to connect with borrowers, friendly demeanor, customer service oriented. Proficiency with loan origination system (H2O), CRM platform (Salesforce), and communication tools (Microsoft Outlook, Teams), with the ability to adapt to new digital tools. Ability to maintain high levels of communication and urgency, including returning all voicemails within 24 hours. Ability to work efficiently and accurately with proven success in a fast-paced environment. Must be detail-oriented and demonstrate careful decision-making skills. Ability to work independently with minimal supervision. Professional communication skills. Must pass a background check for state licensing. REVISION HISTORY Last Updated: 7/9/2025 A good faith estimate of the compensation is: 15,080.00 - 60,000.00 Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual. Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement. Why Newrez We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self. Company Benefits: We offer benefits, programs, and perks that support you in every aspect of your life. Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave Adoption Assistance Tuition & Certification reimbursement Employee Mortgage Loan Program The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference. 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception) Matching Gifts Program - dollar-for-dollar up to $1,000 Access to grants, nonprofit resources, and volunteer opportunities More than $6,000,000 donated since 2020 1 in 5 employees participates in at least one Employee Resource Group (ERG) Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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