Product Technical Support Engineer, Mill Reline Equipment

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration. This is your opportunity to make an impact and rise above the possible. Job posting end date: 06/11/2026 Metso is seeking a Grinding Mill Reline Equipment Technician to join their global team of experts. The role is intended to support the increasing number of Metso reline machines and feed chute transporters in operation and on order. By providing global onsite and remote expertise, as well as training to both customers and locally based Metso service technicians, the successful candidate will improve customer outcomes and interactions, and machine availability. This role is preferably based in Perth, Australia with the product engineering team, but remote working can be considered for a suitable candidate. RESPONSIBILITIES INCLUDE Provide expert technical support of Metso’s reline equipment products to customers and local Metso service technicians, both onsite and offsite (as required). This support would typically involve proactive readiness inspections and maintenance prior to relines, troubleshooting during relines, and post-reline inspections and maintenance planning. Support with post-reline / shutdown reporting, fault diagnosis and spare part identification. Support and contribute to manufacturing and assembly processes, including Factory Acceptance Testing (onsite and/or remotely as required). Support and contribute to onsite machine assembly and commissioning, including Site Acceptance Testing and associated processes (onsite and/or remotely as required). Review and improve training materials, supporting documentation and training tools, including Metso’s virtual reality training suite. Provide pragmatic and high impact training to internal and external stakeholders (customers and their relining contractors). Maintain close collaboration with local service technicians and customers to identify trends, opportunities, or concerns across the installed base. Provide input and feedback to the product engineering and technical support teams to assist in continuous product development efforts. Lead or provide expert input to incident investigations. Contribute to strategic sales cases and project meetings as needed, including participation in customer meetings & presentations. TO SUCCEED It is anticipated that this role is best suited to a mechanical or mechatronic engineering technician with lived working experience in the mining machinery industry, where working in accordance with strict safety requirements is expected and attention to detail and clear communication is needed to meet customers’ shutdown and availability expectations. Mechanical or mechatronic engineering or trade qualification. At least 5 years of related industry experience. Excellent communication and interpersonal skills. Ability to work independently with own initiative, reaching out for guidance when necessary. Ability to manage multiple priorities and deadlines. Willingness to mentor and provide support to less experienced peers. Strong and demonstrable experience with operation, troubleshooting and maintenance of CANBus control and communication systems and components. Strong and demonstrable experience with operation, troubleshooting and maintenance of high-pressure hydraulic systems and hydraulic components. Strong and demonstrable experience of machine assembly, commissioning, and operation, ideally in mining applications. Ability to travel locally and internationally when required, potentially at short notice and up to two weeks at a time. Ability to pass an international criminal background check and/or obtain a security clearance as maybe required from time to time. WHAT'S IN IT FOR YOU An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change Compensation and rewards - Global incentive program tied to business and performance targets A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication. GET IN TOUCH Want to rise above the possible with us? Go to our website www.metso.com, click on careers and start your application Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices. How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. metso.com Apply To This Job