Customer Success Manager

At Wetu, we provide software solutions that helps the travel industry connect, collaborate, and share information to create memorable travel experiences. We are passionate about our products, the industry that we serve, and the teams we build. We look for team members who: Show up, take ownership and make the magic happen Collaborate and believe in being better together Bring imagination & empathy into solving problems Make things easier for others Have real conversations with care As a Customer Success Manager, you’ll play a key role in supporting Wetu clients across Latin America, Spain and Portugal. Your mission is to help clients get value from Wetu from the moment they join us. You’ll onboard new clients, manage relationships, monitor client health, and ensure product adoption stays on track. You’ll operate in the LATAM region working alongside the LATAM Sales Team, and in close partnership with SA Customer Success Managers, Marketing, Product and Support. Together, you’ll ensure clients in your region are supported and set up for long-term success. As Customer Success Manager, you bring curiosity, a client-first mindset and understand great client experience requires clear communication, strong relationships, and a keen eye for insights drawn from data. You excited to support travel professionals in seamlessly adopting our software. Your experience and skills Experience in a client-facing or support role, with a track record of building relationships, solving problems ideally in SaaS, tech, or tourism. Experience in training or onboarding customers is a plus Fluency in Spanish, with strong English and Portuguese business communication skills for working across global teams & with global clients. A genuine interest in the travel industry, with an understanding of or willingness to learn about the travel value chain. A proactive, solutions-oriented mindset, confident in following up, asking questions, and taking initiative to keep clients on track. Comfort with CRM tools like HubSpot or similar digital platforms, with the ability to log interactions, monitor activity. An organised working style, able to manage multiple accounts, tasks, and follow-ups in a remote environment. A collaborative mindset, excited to work with global teammates and contribute to shared client success goals. Your approach to work You’re eager to grow your career in Customer Success within a fast-moving, client-focused company. You put clients first, using data and technology to understand their needs and deliver tailored solutions that make a real difference. You enjoy building trust-based relationships and becoming a go-to advisor for your clients. You’re curious about how our product fits into the travel value chain and passionate about clients maximize its value. You thrive in a collaborative team that values learning, sharing, and growing together. You a problem solver, big or small, and turn challenges into opportunities. Build Strong Client Relationships: Manage a portfolio of clients by establishing rapport, sending timely follow-ups, and providing consistent, helpful communication. Ensure every interaction builds trust, deepens the relationship, and contributes to long-term client loyalty. Manage Onboarding and Early Adoption: Deliver onboarding sessions, guide clients through the Wetu platform setup, and ensure they feel confident using Wetu to meet their goals. Support Client Retention and Engagement: Monitor client sentiment and usage data, identify risks early, and run churn (exit) interviews where needed. You’ll work closely with the Business Development Managers (BDMs) to keep clients engaged and reduce churn. Collaborate Cross-Functionally: Work closely with Support, Product, and Sales to ensure a seamless experience. You understand how the Sales team operates and can partner effectively across functions. Promote Product Adoption and Success: Share platform best practices, promote new features, and support the success strategy. You’ll also identify upsell opportunities and flag them for the Business Development Manager for the LATAM region. Understand and Use Client Data: Track client health, usage metrics, and feedback using HubSpot and other tools. You understand what CSAT, NPS, and churn metrics mean and why they matter to our business and our clients. The opportunity to make your mark in a fast-growing global SaaS company in travel technology. Opportunities to connect and collaborate with a close-knit LATAM-based team. Remote working A compensation package aligned with the market and role requirements. Annual performance-based bonus Annual leave days plus public holidays. Your birthday off to celebrate! 1 day off to attend to life’s admin Being part of a people-first, collaborative environment where your work makes a visible impact on our customer and team Wetu Apply To This Job