Customer Care Consultant – Hybrid Role in Weaverville, NC – Full‑Time Inbound/Outbound Support, Career Development & Competitive Compensation at arenaflex

Why arenaflex?

arenaflex is a leading digital financial services provider that puts people first. With a mission to deliver innovative, customer‑centric solutions, arenaflex empowers its teammates to grow both professionally and personally. Our culture celebrates diversity, encourages curiosity, and supports a healthy work‑life balance. Whether you’re just starting your career or looking to take the next big step, arenaflex offers a dynamic environment where your ideas matter and your development is a priority.

Position Overview

We are seeking a motivated Customer Care Consultant to join our Weaverville, NC contact center team. This hybrid role blends in‑office collaboration with remote flexibility, allowing you to engage with customers through inbound calls, outbound outreach, and messaging platforms. You will be the voice of arenaflex, delivering personalized, high‑quality service that turns everyday interactions into memorable experiences.

Key Responsibilities

• Provide world‑class assistance to arenaflex customers across multiple channels, ensuring each interaction reflects our commitment to excellence.
• Handle inbound calls, initiate outbound calls, and respond to customer messages with professionalism, empathy, and accuracy.
• Identify customer needs quickly, offer appropriate solutions, and strive for first‑call resolution to maximize satisfaction.
• Maintain detailed and accurate records of customer interactions in our CRM system, adhering to data‑privacy standards.
• Collaborate with cross‑functional teams—including product, compliance, and technical support—to resolve complex issues.
• Participate in ongoing training, coaching sessions, and the “Nesting Program” to continuously sharpen your skill set.
• Contribute ideas for process improvements, product enhancements, and service innovations based on frontline insights.
• Uphold arenaflex’s brand values by delivering courteous, respectful, and solution‑focused service to every customer.

Qualifications – Essential

• High school diploma or equivalent; additional education (associate or bachelor’s degree) in a business‑related field is a plus.
• Prior experience in customer service, contact‑center environments, or financial services (minimum 1 year preferred).
• Demonstrated ability to communicate clearly, listen actively, and build rapport with diverse customers.
• Strong work ethic, sense of urgency, and commitment to meeting performance targets.
• Adaptability to changing processes, technology, and team dynamics.
• Independent time‑management skills with the ability to thrive in a hybrid work setting.
• Reliable high‑speed wired internet connection (minimum 100 Mbps downstream, 10 Mbps upstream) and low latency (under 50 ms) for remote work days.

Preferred Qualifications

• Experience with consumer banking products such as checking, debit cards, savings, CDs, IRAs, or trust accounts.
• Familiarity with CRM platforms, ticketing systems, and multi‑channel communication tools.
• Previous exposure to regulatory compliance standards in the financial industry.
• College coursework or certifications in finance, customer experience, or related disciplines.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and delivering friction‑free experiences.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Communication: Clear, concise, and friendly verbal and written communication.
• Team Collaboration: Willingness to share knowledge, support teammates, and contribute to a positive culture.
• Technical Aptitude: Comfort navigating multiple software applications simultaneously.
• Resilience: Capacity to stay calm and focused during high‑volume periods or challenging calls.

Training & Development Path

All new hires begin with a mandatory four‑week, in‑person training program (9:00 am‑6:00 pm) at our Weaverville location. This intensive onboarding covers product knowledge, compliance basics, communication techniques, and system navigation. Upon successful completion, you will transition into a six‑week “Nesting Program” designed to blend classroom learning with real‑world call handling:

• Phase 1 (Weeks 1‑2): Full‑day, in‑office training (9:00 am‑5:30 pm) to reinforce core competencies.
• Phase 2 (Weeks 3‑6): Hybrid schedule—combining office presence with remote work—to apply skills under supervision.

Throughout your tenure, arenaflex offers continuous learning opportunities, including:

• Access to a digital learning portal with courses on financial products, advanced communication, and leadership.
• Mentorship programs pairing you with seasoned professionals.
• Career‑advancement pathways that can lead to senior support roles, team lead positions, or specialized finance tracks.

Work Schedule & Hybrid Model

After training, you will work a hybrid schedule consisting of three days in the Weaverville office and two days remote. Shift start times range from 8:00 am to 8:00 pm EST, Monday through Sunday, providing flexibility to accommodate personal commitments. Specific shift assignments will be confirmed after background verification.

Compensation & Benefits

arenaflex offers a competitive total rewards package designed to support your financial, health, and personal goals:

• Base Pay: $23 per hour, with an annualized range of $47,840 – $54,080, depending on experience and performance.
• Incentive Compensation: Monthly performance‑based incentives and eligibility for a variable bonus plan.
• Paid Time Off: Starting at 20 vacation days, plus 11 paid holidays and 8 hours of volunteer time off each year (prorated for new hires).
• Retirement Savings: 401(k) plan with company match, plus additional programs such as student‑loan repayment assistance and 529 education savings.
• Health & Wellness: Comprehensive medical, dental, and vision coverage; flexible health‑savings accounts; short‑ and long‑term disability; and a holistic well‑being program.
• Family Support: Adoption, surrogacy, and fertility assistance; paid parental and caregiver leave; dependent care flexible spending accounts; and childcare discounts.
• Work‑Life Integration: Employee Assistance Program, subsidized Weight Watchers® membership, and a variety of employee discount programs.
• Additional Perks: Potential travel allowances, relocation assistance, signing bonuses, and equity participation for eligible roles.

Culture & Environment at arenaflex

At arenaflex, we believe that a thriving workforce fuels business success. Our inclusive culture is built on:

• Diversity & Inclusion: Employee resource groups, mentorship circles, and regular inclusion training.
• Safety & Well‑Being: Robust health and safety protocols, mental‑health resources, and a supportive leadership team.
• Collaboration: Open‑door communication, cross‑departmental projects, and regular team‑building events.
• Innovation: Encouragement to experiment, share ideas, and contribute to product enhancements.

Application Process

If you are ready to launch a rewarding career with arenaflex, we invite you to apply today. Our hiring team will review your application, conduct a brief phone interview, and guide you through the background check and onboarding steps. We are committed to providing reasonable accommodations for applicants with disabilities—please let us know your needs.

Join arenaflex and Make an Impact

Become part of a forward‑thinking organization where your contributions are recognized, your growth is nurtured, and your work truly matters. Take the next step in your career journey—apply now and start shaping the future of financial services with arenaflex.