Engineering Manager – Customer Success & Technical Delivery Lead for Financial Risk Platform at arenaflex

About arenaflex – Pioneering the Future of Financial Risk Management

arenaflex is the world’s first RiskOps platform dedicated to financial risk management, and the market leader in safeguarding global commerce with an advanced cloud‑based risk management solution powered by machine learning and artificial intelligence. As the world moves toward a cashless economy, arenaflex enables digital trust in every transaction, supporting the largest banks, payment processors, and retailers to protect trillions of dollars while delivering seamless, privacy‑first customer experiences.

Backed by a Series D funding round that raised $282 million and a valuation exceeding $1.5 billion, arenaflex’s technology protects over 900 million people across 190 countries. Our mission is to combine cutting‑edge risk science with a relentless focus on customer success, ensuring that every client—whether a multinational bank or a fast‑growing fintech—receives a tailored, high‑performing solution that scales with their ambitions.

Why This Role Matters

As the Engineering Manager – Customer Success, you will sit at the critical intersection of engineering excellence and real‑world problem solving. You will lead the delivery of technical solutions that integrate arenaflex’s platform into the complex, highly regulated environments of the world’s largest financial institutions. Your leadership will directly influence the quality, speed, and reliability of client implementations, shaping the reputation of arenaflex as a trusted partner in the financial ecosystem.

Key Responsibilities

Strategic Technical Delivery

• Own end‑to‑end engineering execution for client implementations, from solution design through deployment, ensuring scalability, stability, and maintainability of custom integrations.
• Act as a hands‑on Technical Lead when needed—participating in architecture discussions, conducting code reviews, and performing critical debugging for high‑risk or complex client scenarios.
• Define and enforce delivery standards, technical quality controls, and best‑practice frameworks that drive consistency across global teams and regions.

Team Leadership & Development

• Recruit, mentor, and grow high‑performing software engineers and technical consultants, fostering a culture of accountability, continuous learning, and collaborative problem solving.
• Build a motivated, accountable team environment by setting clear objectives, providing regular feedback, and championing professional development pathways.
• Lead cross‑functional squads of 6–12 engineers in a matrixed, delivery‑focused setup, ensuring seamless coordination with product, risk, AI, and project management stakeholders.

Customer & Product Alignment

• Partner closely with customers to understand their unique requirements, constraints, and regulatory considerations, translating these insights into scalable, product‑aligned solutions.
• Serve as the bridge between the field and the product organization, advocating for client needs while ensuring adherence to arenaflex’s architectural guidelines.
• Collaborate with Product, Risk & AI, and Project Management teams to prioritize work, unblock technical challenges, and synchronize delivery timelines.

Continuous Improvement & Innovation

• Contribute to the evolution of delivery frameworks, reusable toolkits, and component libraries that accelerate integration efforts and reduce time‑to‑value for clients.
• Identify opportunities to automate repetitive tasks, improve data pipeline efficiency, and enhance real‑time event processing capabilities.
• Stay abreast of emerging technologies, industry standards, and regulatory changes to keep arenaflex’s solutions at the forefront of financial risk management.

Essential Qualifications

• Technical depth: Minimum 5 years of software engineering experience (Java preferred) or DevOps, with a solid grasp of modern development practices, CI/CD pipelines, and cloud infrastructure.
• Leadership experience: At least 2 years leading technical teams in customer‑facing environments, preferably with globally distributed or remote teams.
• Client‑centric delivery: Demonstrated success delivering complex integrations in regulated sectors, ideally within Financial Services or related domains.
• Process mindset: Proven ability to define, refine, and institutionalize engineering practices that improve predictability, quality, and delivery speed.
• Communication excellence: Strong skill in translating technical concepts for both technical and non‑technical audiences, facilitating clear dialogue across stakeholders.
• Empowering leadership: Track record of coaching engineers, fostering ownership, and building high‑performing, collaborative cultures.
• Technical breadth: Familiarity with system integration, data pipelines, real‑time event processing, and modern micro‑services architectures.
• Project management acumen: Understanding of Agile, Scrum, and other iterative delivery frameworks.
• Product‑led experience: Experience working in a product‑centric organization delivering client‑specific customizations.

Preferred Qualifications & Skills

• Experience with cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, Docker).
• Background in risk analytics, fraud detection, or AI‑driven security solutions.
• Knowledge of compliance standards such as PCI‑DSS, GDPR, and ISO 27001.
• Proficiency in additional programming languages (Python, Go, Scala) and scripting tools.
• Prior exposure to large‑scale data streaming technologies (Kafka, Flink, Spark).
• Certification in Agile leadership (CSM, SAFe) or cloud architecture (AWS Solutions Architect, GCP Professional).

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As an Engineering Manager, you will have access to:

• Executive mentorship programs that connect you with senior leaders shaping the future of financial risk technology.
• Sponsored certifications, technical conferences, and workshops to deepen expertise in AI, cloud, and security.
• Opportunities to lead high‑visibility, cross‑border projects that directly impact global financial institutions.
• A clear promotion pathway from Engineering Manager to Senior Engineering Leader, Director of Customer Success Engineering, or VP of Technical Delivery.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Innovation, Trust, and Impact. We foster an open, inclusive environment where ideas are welcomed, experimentation is encouraged, and every employee has the autonomy to shape outcomes. Key cultural highlights include:

• Collaborative spirit: Teams work side‑by‑side (virtually or in‑person) across time zones, sharing knowledge through regular tech talks, hackathons, and peer‑review sessions.
• Diversity & Inclusion: arenaflex is an Equal Opportunity Employer that celebrates diverse backgrounds, perspectives, and experiences.
• Flexibility: Hybrid work models, flexible hours, and generous remote‑work policies empower you to balance professional and personal priorities.
• Well‑being focus: Comprehensive health plans, mental‑health resources, and wellness stipends support a healthy work‑life integration.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior engineering leadership roles.
• Performance‑based bonuses tied to delivery excellence and client satisfaction metrics.
• Equity participation, allowing you to share in the company’s long‑term growth.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Generous paid time off, parental leave, and sabbatical options.
• Professional development budget, tuition reimbursement, and access to an internal learning platform.
• State‑of‑the‑art hardware, ergonomic home‑office allowances, and a stipend for coworking spaces.

Application Process & Next Steps

When you apply, you’ll embark on a structured onboarding journey that includes:

• Immersive brand and product training to give you deep context on arenaflex’s technology stack and market positioning.
• One‑on‑one sessions with your hiring manager and senior engineering leaders to align expectations and career aspirations.
• Shadowing opportunities with existing delivery teams—both virtually and on‑site—to accelerate your ramp‑up.
• Early involvement in live client projects, allowing you to make an immediate impact while learning from seasoned experts.

Join arenaflex – Shape the Future of Secure Digital Commerce

If you are a passionate engineering leader who thrives on solving complex, high‑stakes problems and enjoys mentoring top‑tier talent, arenaflex wants to hear from you. Bring your technical acumen, customer‑focused mindset, and leadership energy to a company that is redefining risk management on a global scale.

Apply today and become a catalyst for secure, trustworthy financial innovation.

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arenaflex Culture

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Equal Opportunity & Diversity Commitment

arenaflex is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Recruiter Policy

arenaflex does not accept unsolicited resumes from recruiters or employment agencies.

Data Privacy Notice

arenaflex will use the personal data you provide us with by filling out this form for reviewing your application and potentially negotiating a contract with you. Your personal data will be retained by arenaflex for 24 months following your application. Please see our Privacy Notice for detailed information on how we process your personal data.

Ready to Make an Impact?

Take the next step in your career and join a team that is at the forefront of financial risk innovation. Apply to this role and start your journey with arenaflex today.