[Remote] US Virtual - Customer Service Associate (Healthcare)
Note: The job is a remote job and is open to candidates in USA. VXI Global Solutions is a leading specialty pharmacy dedicated to supporting patients with complex and chronic health conditions. They are seeking a Customer Service Associate to be the first point of contact for patients and prescribers, ensuring their needs are met with efficiency, professionalism, and empathy.
Responsibilities
- Provide top-tier support to patients and prescribers via inbound and outbound phone calls or web-based communication channels
- Address a variety of inquiries, including:
- Scheduling medication deliveries
- Resolving billing, insurance, or account issues
- Explaining patient benefits clearly and confidently
- Tracking and updating order statuses
- Collaborate with internal expert teams to deliver fast, effective resolutions to patient concerns
- Handle a high volume of daily interactions (30–50 calls per day) with accuracy and compassion
- Learn and master systems and procedures through a comprehensive paid training program
- Meet key performance metrics, including productivity, quality, and patient satisfaction goals
- Maintain professionalism and adaptability in a fast-paced virtual environment
Skills
- High school diploma or equivalent required
- 2+ years in customer service (call center experience is a plus)
- Proficiency in Microsoft Office Suite; ability to navigate and manage multiple systems simultaneously
- Exceptional verbal and written communication skills; ability to convey information with clarity and empathy
- Strong organizational and time-management abilities
- A proactive, solutions-oriented mindset
- Ability to adapt to diverse patient needs with professionalism
- Reliable internet connectivity and a dedicated, distraction-free workspace
- Availability to work within Contact Center hours
- Attendance is critical—100% participation during the first 90 days of training is required
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise
- Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment
- Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely
Benefits
- Company-Provided Equipment: All necessary equipment will be provided.
- Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Generous Referral Program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
- Comprehensive Training: Paid training to ensure you are fully prepared for success.
- Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.
- Work-from-Home Convenience: Save time, and money, and reduce your environmental footprint.
Company Overview
- VXI Global Solutions is a provider of business process and information technology outsourcing services. It was founded in 1998, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is http://www.vxi.com/.
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