Customer Account Executive – Enterprise SaaS Growth & Retention Specialist (Hybrid – San Francisco)

Why arenaflex?

arenaflex is the industry‑leading AI‑powered contract lifecycle management platform that processes billions of contracts each year. In a world where every business transaction is underpinned by a contract, arenaflex transforms what used to be a costly, slow, and risky process into a strategic growth engine. Global innovators—including arenaflex, arenaflex, and arenaflex—rely on arenaflex to accelerate revenue, reduce risk, and drive operational efficiency.

Our platform is the only solution that orchestrates every type of contract workflow, from sales agreements and HR contracts to complex NDAs. Recognized consistently by the arenaflex Wave and the arenaflex Magic Quadrant, arenaflex is celebrated as a category leader. We have also earned the distinction of being a arenaflex Great Place to Work for six consecutive years, featured on arenaflex’s Best Places to Work, and highlighted in arenaflex’s 50 Most Promising AI Companies. Backed by top‑tier investors such as arenaflex, arenaflex, arenaflex, and arenaflex, we are building the future of intelligent contracting and inviting you to shape that future.

Role Overview

This is a hybrid position based in our vibrant San Francisco office. You will be expected to work on‑site at least twice a week (Tuesdays and Thursdays) to foster collaboration, share ideas, and build strong relationships with teammates. Additional in‑office days may be scheduled for team‑wide events, product launches, or strategic workshops.

arenaflex is seeking a high‑performing Customer Account Executive to become a cornerstone of our sales organization. You will own a portfolio of existing customers, drive expansion revenue, and ensure long‑term partnership success. If you thrive in fast‑moving SaaS environments, love turning data into actionable insights, and enjoy partnering with cross‑functional teams, this role is your next career milestone.

Key Responsibilities

• Strategic Account Management: Own a book of business, proactively identify customer needs, uncover growth opportunities, and position arenaflex solutions that maximize customer value and retention.

• Full‑Cycle Sales Execution: Lead the end‑to‑end sales process—including discovery, value articulation, negotiation, and close—ensuring a consistent, repeatable methodology across the customer lifecycle.

• Cross‑Functional Collaboration: Partner closely with Customer Success, Implementation, Support, and Product teams to deliver seamless experiences, drive adoption, and secure long‑term partnership health.

• Forecasting & Pipeline Hygiene: Maintain accurate forecasting, keep the sales pipeline clean, and regularly report progress against individual and team targets using our CRM and analytics tools.

• Continuous Learning & Product Mastery: Stay current on arenaflex’s evolving capabilities, deepen your understanding of the outcomes customers seek, and translate that knowledge into compelling value propositions.

• Thought Leadership & Advocacy: Represent arenaflex at customer events, webinars, and industry conferences, positioning yourself as a trusted advisor and champion for the brand.

Essential Qualifications

• 2–5 years of new‑business sales or account‑management experience, preferably within B2B SaaS.

• Demonstrated success selling deals ranging from $25 k to $250 k ARR, with a track record of independently managing the full sales cycle.

• Proficiency with standard sales enablement tools (CRM, forecasting, territory planning) and the ability to surface upsell and cross‑sell opportunities within your portfolio.

• Exceptional communication skills—both written and verbal—and a relentless follow‑through on commitments to customers.

• Collaborative mindset: comfortable working with product, engineering, and support teams to drive outcomes beyond pure revenue.

• Self‑directed with a strong internal sense of urgency and the ability to prioritize competing demands.

• Comfortable navigating commercial negotiations and adaptable in refining your selling style based on customer feedback.

Preferred Qualifications & Additional Skills

• Experience in contract lifecycle management, legal tech, or related enterprise software domains.

• Exposure to AI‑driven product suites and the ability to translate technical differentiators into business outcomes.

• Track record of exceeding quota in high‑growth, fast‑paced environments.

• Strong analytical abilities—comfortable interpreting usage data, churn metrics, and expansion potential.

• Passion for continuous improvement, with a habit of seeking feedback and iterating on sales tactics.

Compensation & Benefits

• On‑Target Earnings (OTE): $160,000 – $230,000, calibrated to experience, performance, and location.

• Health Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents with optional buy‑up plans.

• Leave Policies: Generous paid time off, gender‑neutral parental leave, and compassionate leave to support life’s milestones.

• Family Forming Support: Comprehensive assistance through arenaflex for you and your partner.

• Well‑Being Stipends: Monthly allowances for health, hybrid‑work setup, and (if applicable) cell‑phone usage.

• Mental Health Resources: Access to arenaflex for therapy, coaching, and digital mental‑health tools.

• Home Office Setup: One‑time stipend to create an ergonomic and productive remote workspace.

• Pre‑Tax Commuter Benefits (US Employees): Tax‑advantaged transportation options.

• Retirement Savings: 401(k) plan administered by arenaflex, with company matching contributions.

• Equity Participation: New‑hire grant plus opportunities for additional awards as you grow with arenaflex.

• Team Culture & Events: Regular social gatherings, off‑sites, and community‑building activities to keep the workplace vibrant.

• Learning & Development: Access to a robust library of courses, certifications, and mentorship programs to accelerate your career.

Career Growth & Development

At arenaflex, your career trajectory is limited only by your ambition. Successful Customer Account Executives often progress to Senior Account Executive, Enterprise Sales Lead, or Strategic Account Director roles. We invest heavily in leadership development, offering rotational programs, executive coaching, and exposure to senior leadership. Whether you aim to become a sales leader, a product strategist, or a customer‑centric operations expert, arenaflex provides the runway to achieve those goals.

Work Environment & Culture

arenaflex fosters a culture of curiosity, inclusion, and impact. Our hybrid model blends the flexibility of remote work with the energy of in‑person collaboration. You’ll join a diverse team that values transparency, celebrates wins, and learns from setbacks. Our core values—Innovation, Customer Obsession, Ownership, and Collaboration—guide every decision, ensuring that each employee feels empowered to shape the company’s future.

We champion diversity and equity, actively seeking talent from under‑represented backgrounds. arenaflex’s commitment to a fair‑chance hiring process means we consider qualified applicants with arrest and conviction records, aligning with the San Francisco Fair Chance Ordinance.

Application Process

If you are ready to drive meaningful revenue growth, deepen relationships with world‑class customers, and help shape the next generation of intelligent contracting, we want to hear from you. Click the link below to submit your application and begin your journey with arenaflex.

Apply To this Job

Join arenaflex and Build the Future of Contracting

At arenaflex, you won’t just be selling a product—you’ll be enabling organizations to unlock strategic advantage through smarter contracts. Your success will be measured not only in revenue numbers but also in the tangible impact you create for our customers. Join us, and help build the company you want to work at.