Working Student: Sales Enablement & Customer Success – Drive Operational Excellence and Customer Satisfaction at a Leading SaaS Workspace Platform (Remote, Germany)

Join Our Mission to Transform the Future of Work

Are you passionate about understanding how modern businesses operate? Do you thrive in dynamic environments where every day brings new challenges and opportunities to learn? Are you looking for a role where you can directly impact customer satisfaction while gaining invaluable experience in sales operations, customer success, and SaaS business models? If so, we have an exciting opportunity for you at arenaflex.

At arenaflex, we are on a mission to revolutionize the way organizations approach the modern workplace. Our innovative desk-sharing platform empowers employees to take control of their work environment—whether that means working from our vibrant office spaces, enjoying the flexibility of remote work, or finding the perfect balance between both. We believe that "Power to the People" is not just a slogan; it's the foundation of everything we build. By enabling seamless workspace booking, hybrid work coordination, and flexible office management, we help companies foster collaboration, innovation, and employee satisfaction.

As we continue to scale and expand our reach, we are seeking a motivated and results-oriented Working Student in Sales Enablement & Customer Success to join our growing team. In this role, you will serve as the critical link between our sales operations and customer support functions, ensuring that our customers receive exceptional service from their very first interaction with our platform. This is a unique opportunity to gain hands-on experience in a fast-paced SaaS environment while contributing directly to our company's growth trajectory.

What You'll Do

Your primary responsibility will be to ensure the smooth operation of our sales processes and the delivery of outstanding customer experiences. You will work closely with multiple teams across the organization, wearing many hats and gaining exposure to various aspects of our business. Here's a detailed breakdown of what your day-to-day responsibilities will look like:

Live Chat & First-Level Customer Support

• Serve as the first point of contact for our customers through our live chat platform, professionally and efficiently addressing inquiries from both potential customers exploring our solutions and existing customers seeking assistance.

• Assess, categorize, and prioritize incoming support requests with accuracy and urgency—determining which issues can be resolved immediately and which require escalation to our second or third-level support teams.

• Coordinate seamlessly with internal teams to ensure customer inquiries are handled promptly and effectively, working together to deliver solutions that exceed customer expectations.

• Maintain detailed records of customer interactions, ensuring our knowledge base remains current and our team has the information needed to provide consistent support.

Contract & Payment Management

• Take ownership of the contract and payment processes following successful customer sign-ups, ensuring all documentation is accurate, complete, and properly archived.

• Create and manage customer subscriptions within our system, maintaining data integrity and ensuring all account configurations reflect the agreed-upon terms.

• Collaborate with our finance team to verify that billing processes run smoothly and accurately, addressing any discrepancies or concerns raised by customers in a timely manner.

• Assist in the continuous improvement of our contract and payment workflows, identifying opportunities for automation and efficiency gains.

Customer Onboarding & System Setup

• Process workspace planning orders and meticulously enter customer data into our system, ensuring accuracy and attention to detail at every step.

• Perform initial system configurations for new customers, setting them up for success from day one and ensuring they have everything they need to maximize the value of our platform.

• Work closely with our Customer Success team to identify bottlenecks and opportunities for improving the onboarding experience, contributing ideas that enhance customer satisfaction and reduce time-to-value.

• Provide onboarding support and guidance to new customers, answering their questions and helping them navigate the platform with confidence.

What We're Looking For

We are looking for a curious, proactive, and analytically-minded individual who is currently enrolled in a Bachelor's or Master's program in Business Administration, Marketing, Business Psychology, Communications, or a related field. While you may be early in your academic journey, you bring enthusiasm, a willingness to learn, and a hands-on approach to everything you do. Here's what we believe will set you up for success in this role:

Essential Qualifications

• You are currently pursuing a Bachelor's or Master's degree in Business Administration, Marketing, Business Psychology, Communications, or a comparable field of study.

• You have a genuine interest in the SaaS industry, sales operations, and the evolving landscape of hybrid work—you want to understand how modern companies operate and thrive.

• You possess a structured, analytical mindset and are comfortable working with data and insights to inform your decisions and recommendations.

• You are self-motivated, proactive, and ready to take ownership of your responsibilities—you don't wait to be told what to do; you identify what needs to be done and do it.

• You have excellent communication skills in both German and English, enabling you to interact confidently with customers and colleagues across our organization.

Preferred Qualifications

• Prior practical experience in marketing, sales, or customer-facing roles—whether through internships, part-time positions, or extracurricular activities—will give you a head start in this role.

• Basic familiarity with HubSpot or other CRM platforms is a plus, though we are committed to providing comprehensive training if this is new territory for you.

• Experience with productivity tools, project management software, or help desk platforms will be beneficial but is not required.

Skills & Competencies for Success

Beyond your academic background and work experience, we believe certain soft skills and personal attributes will help you thrive in this role and grow professionally:

• Customer-Centric Mindset: You genuinely care about helping others and take pride in delivering solutions that make a positive difference in customer experiences.

• Adaptability & Flexibility: You are comfortable working in a fast-paced environment where priorities may shift, and you remain calm and effective under pressure.

• Collaborative Spirit: You understand that great results come from teamwork and are comfortable reaching out to colleagues across departments to solve problems together.

• Attention to Detail: You recognize that accuracy matters, especially when handling contracts, payments, and customer data, and you take care to get the details right.

• Growth Mindset: You view challenges as opportunities to learn and develop, and you are eager to receive feedback and improve continuously.

What We Offer You

We believe that the best work happens when talented people are given the freedom, resources, and support they need to succeed. Here's what you can expect when you join the arenaflex team:

Startup Culture with Real Responsibility

From your very first day, you will be treated as a valued member of our team—not just an intern fetching coffee or organizing files. Your ideas will be heard, your contributions will matter, and you will have the opportunity to make a tangible impact on our customers and our business. We operate with an entrepreneurial spirit, encouraging innovation and experimentation while maintaining focus on our core mission.

Flexible Work Arrangements

We understand that flexibility is essential for work-life balance, especially for students balancing academic commitments. That's why we offer flexible working arrangements—you can choose to work from our modern office in Osnabrück or work remotely from wherever you are most productive. We trust you to manage your time effectively and deliver results.

Learning & Development Opportunities

This role offers a unique window into the world of SaaS sales and operations. You will gain practical experience with our product, learning how a growing software company drives customer acquisition, retention, and satisfaction. Whether you are interested in pursuing a career in sales, marketing, customer success, or product management, this position will provide you with valuable insights and skills that will serve you throughout your career.

Career Growth Potential

We are a fast-growing company, and that growth creates opportunities. Exceptional performers in this role may have the chance to transition into full-time positions after completing their studies, or to take on increased responsibilities and leadership roles as our team expands. We are committed to investing in the development of our team members and helping them achieve their career goals.

A Team That Lives Its Values

Our culture is built on a foundation of autonomy, trust, and mutual respect. We believe in empowering our team members to make decisions, take ownership, and pursue excellence. When you join arenaflex, you become part of a motivated, collaborative team that is passionate about our mission and committed to supporting one another's success. We celebrate wins together, learn from setbacks together, and genuinely enjoy working with one another.

Competitive Compensation & Benefits

We believe that great talent deserves great compensation. In addition to a competitive hourly rate, we offer a range of benefits designed to support your well-being and professional development. While specific benefits may evolve over time, we are committed to providing a package that reflects the value we place on our team members.

Ready to Shape the Future of Work?

If you are excited about the opportunity to work at the intersection of sales, customer success, and innovation in a dynamic SaaS environment, we would love to hear from you. This is more than just a student job—it is a chance to be part of something meaningful, to develop valuable skills, and to build a foundation for your future career.

We encourage you to apply even if you don't meet every single qualification listed. We are looking for motivated individuals who are eager to learn and grow, and we believe that passion, curiosity, and a strong work ethic can more than make up for any gaps in experience. If you have a genuine interest in our mission and the drive to contribute, we want to hear your story.

To apply, simply send us your resume along with a brief cover letter explaining why you are interested in this role and what you hope to gain from the experience. We review applications on a rolling basis and will be in touch with qualified candidates to schedule interviews.

We look forward to welcoming a new member to our team and to continuing our journey of transforming the way the world works—one flexible workspace at a time.