Senior Integrations Specialist – ERP & HRIS Solutions for Financial Operations Platform at arenaflex

About arenaflex

arenaflex is redefining the way modern finance teams operate in an era dominated by artificial intelligence. We view AI not as a fleeting trend but as the foundational layer that will reshape every business transaction, decision, and insight. By investing heavily in this future‑focused vision, arenaflex empowers bold innovators to build the next generation of financial operations tools.

Our platform is an all‑in‑one financial operations solution that blends payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with intelligent automation. The result is a seamless experience that helps companies save both time and money while unlocking deeper insights from every dollar spent. arenaflex’s integration capabilities are at the heart of this mission, allowing finance teams to synchronize data across core systems of record without manual effort.

To date, more than 40,000 businesses—from family‑run farms to cutting‑edge space startups—have leveraged arenaflex to save over $10 billion and reclaim 27.5 million hours of productive work. Founded in 2019, we now power the fastest‑growing corporate card and bill‑payment platform in the United States, facilitating more than $80 billion in purchases each year.

Our investors include leading venture firms and visionary angels, all of whom share our commitment to building technology that scales with ambition. arenaflex has earned recognition on multiple prestigious lists, including the most innovative companies, top U.S. startups, cloud‑100, disruptor‑50, and most influential company rankings.

Why This Role Matters

As a Senior Integrations Specialist on the Customer Experience team, you will be the go‑to authority for ERP and HRIS integration challenges. arenaflex’s ERP integrations are a core differentiator, delivering automated data flows that free finance teams from repetitive manual tasks. You will own the most complex, high‑sensitivity cases, working across platforms such as arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex. Your expertise will directly influence product roadmaps, improve system reliability, and elevate the overall customer experience.

This position blends advanced technical troubleshooting, customer‑facing support, and cross‑functional collaboration. You will not only execute existing playbooks—you will author them, establishing best‑in‑class processes that empower the broader support organization.

Key Responsibilities

• Expert Support Delivery: Serve as the primary escalation point for ERP/HRIS integration issues via chat, email, and live video sessions.
• Advanced Troubleshooting: Resolve 85‑95% of escalated sync and configuration problems without requiring engineering intervention.
• Systems Leadership: Identify platform gaps, propose architectural enhancements, and champion system‑level improvements in partnership with Product, Engineering, and Implementation teams.
• Documentation Ownership: Create and maintain comprehensive documentation for edge cases, systemic failures, error indexes, and knowledge‑base articles.
• Enablement & Mentorship: Conduct enablement workshops, mentor Integration Specialists, and disseminate expertise across the team.
• Product Insight Contribution: Translate recurring customer friction into actionable product feedback, influencing roadmap prioritization.
• Cross‑Functional Collaboration: Work closely with Sales, Customer Success, and Engineering to ensure seamless handoffs and unified customer journeys.
• Live Debugging Sessions: Lead real‑time troubleshooting calls with customers, guiding them through complex configuration steps.

Essential Qualifications

• 2–4 years of experience supporting ERP/HRIS integrations or delivering B2B SaaS customer solutions.
• Demonstrated success resolving intricate sync or configuration issues in at least one of the following platforms: arenaflex, arenaflex, arenaflex, arenaflex, or arenaflex.
• Proven ability to leverage customer insights and support data to drive product improvements and influence engineering priorities.
• Strong judgment in ambiguous situations, with a track record of making decisive calls and coaching peers.
• Comfort navigating configuration consoles, admin panels, and cross‑system troubleshooting tools.
• Exceptional written and verbal communication skills, capable of translating technical concepts for both technical and non‑technical audiences.
• Experience with support tools such as arenaflex, arenaflex, or comparable ticketing systems.
• Basic familiarity with APIs, data formats (CSV, JSON), and accounting software integration patterns.
• Curiosity, adaptability, and a customer‑first mindset.
• Willingness to lead customer‑facing calls and drive action in cross‑functional settings.

Preferred (Nice‑to‑Have) Skills

• Hands‑on experience configuring arenaflex (macros, triggers, custom objects).
• Proficiency with SQL or the ability to interpret JSON/API payloads.
• Background in FinTech, accounting, or HR software ecosystems.
• Prior experience delivering technical training or enablement programs.

What Success Looks Like

• Independently leads and resolves high‑sensitivity ERP/HRIS escalations with minimal hand‑off.
• Mentors peers through enablement sessions, documentation ownership, and knowledge sharing.
• Shapes arenaflex’s integration experience by feeding actionable insights into product development cycles.
• Earns recognition as a system expert across one or two major ERP platforms within the organization.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. As a Senior Integrations Specialist, you will have access to:

• Technical Mastery Programs: Deep‑dive workshops on emerging integration technologies, API design, and data orchestration.
• Leadership Pathways: Opportunities to transition into Product Management, Solutions Architecture, or Customer Success Leadership roles.
• Cross‑Departmental Projects: Participation in high‑visibility initiatives that influence company‑wide strategy.
• Continuous Learning Stipends: Annual budget for certifications, conferences, and online courses.

Work Environment & Culture at arenaflex

Our culture is built on transparency, collaboration, and relentless curiosity. arenaflex encourages employees to challenge the status quo, experiment boldly, and share knowledge openly. We support flexible work arrangements, allowing you to thrive whether you are in the office, at home, or on the road. Our inclusive environment celebrates diverse perspectives, and we are committed to fostering a workplace where every voice is heard.

Compensation, Perks & Benefits (U.S.‑Based Full‑Time Employees)

• Health Coverage: 100% medical, dental, and vision insurance for the employee; partially covered for dependents.
• Wellness Support: Annual membership to a leading tele‑health provider and a dedicated wellness stipend.
• Retirement Savings: 401(k) plan with employer match.
• Flexible Paid Time Off: Generous PTO policy that adapts to your personal and professional needs.
• Family Benefits: Fertility HRA (up to $5,000 per year), parental leave, and pet insurance.
• Remote Work Enablement: Home‑office stipend to equip your workspace with ergonomic furniture, high‑speed internet, and other essentials.
• Relocation Assistance: Support for moves to our hub locations, including New York City or San Francisco, if required.
• Professional Development: Access to internal training platforms, mentorship programs, and conference sponsorships.

How to Apply

If you are passionate about solving complex integration challenges, love collaborating with cross‑functional teams, and want to make a tangible impact on a fast‑growing fintech platform, we want to hear from you. Submit your application through the arenaflex careers portal, and be prepared to showcase your problem‑solving mindset, technical acumen, and customer‑centric approach.

Commitment to Diversity & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider qualified applicants with arrest and conviction records in accordance with local fair‑chance ordinances.

Join arenaflex Today

Ready to shape the future of financial operations and become the trusted integration champion for thousands of enterprises? Apply now and embark on a career where your expertise drives real‑world impact, your ideas shape product strategy, and your growth is supported every step of the way.