Strategic Key Account Manager – Public & General Customers (Vaccine Business) – Vietnam, Commercial Growth & Stakeholder Engagement Leader

About arenaflex – Pioneering Health Solutions in Vietnam

arenaflex is a global leader in innovative vaccine development and public health initiatives. Our mission is to protect communities from infectious diseases by delivering safe, effective, and accessible vaccines. In Vietnam, the Vaccine Business Unit (VBU) is dedicated to combating dengue fever—a disease that places a heavy burden on the healthcare system. As a certified Global Top Employer, arenaflex fosters an inclusive, collaborative environment where every employee is empowered to make a meaningful impact on health outcomes.

Joining arenaflex means becoming part of a purpose‑driven organization that values scientific excellence, ethical conduct, and continuous learning. Our teams work across borders, leveraging cutting‑edge research, robust market insights, and a deep commitment to patient‑centered care.

Role Overview – Why This Position Matters

The Key Account Manager – Public & General Customers will be a pivotal bridge between arenaflex and the most influential public health stakeholders in Vietnam. You will drive commercial growth, nurture strategic relationships, and ensure the successful deployment of our dengue vaccine across public hospitals, vaccination centers, and government‑run programs. This role blends strategic planning, scientific communication, and hands‑on execution to achieve sustainable market expansion.

Key Responsibilities

Communication Bridge

• Primary Point of Contact: Serve as the main liaison for key public accounts, delivering product knowledge, training, and marketing support.
• Scientific Engagement: Conduct educational sessions for healthcare professionals (HCPs), KOLs, and decision‑makers, ensuring they understand the vaccine’s clinical benefits and safety profile.
• Omnichannel Coordination: Align digital, face‑to‑face, and printed communications to present a unified arenaflex brand voice.

Customer Management & Strategic Planning

• Stakeholder Mapping: Identify and engage key influencers within ministries of health, public hospitals, and vaccination networks.
• Account Profiling: Build and maintain detailed profiles for each key account, tracking changes in leadership, procurement cycles, and policy updates.
• Strategic Execution: Co‑create and implement tailored business plans that align with arenaflex’s vaccine strategy and national health objectives.
• Performance Monitoring: Analyze sales data, market trends, and forecast accuracy; proactively adjust tactics to meet or exceed targets.
• Cross‑Functional Collaboration: Partner with Field Force, Marketing, Medical Affairs, and Supply Chain to deliver a seamless “One‑arenaflex” experience.
• Market Intelligence: Capture regulatory updates, competitor activities, and customer insights; feed this intelligence back to the Regional Sales Manager (RSM), Marketing, and Medical teams.
• Project Leadership: Lead account‑specific initiatives, such as vaccine awareness campaigns, tender submissions, and public‑sector outreach programs.

Commercial Performance Excellence

• Execution of TAP Activities: Deliver group product presentations, promotional calls (face‑to‑face and virtual), booth staffing at symposia, and distribution of disease‑awareness leaflets.
• Data & Evidence Delivery: Provide timely, accurate product data, clinical evidence, and objection‑handling support to HCPs and procurement officials.
• Internal Coordination: Work closely with Marketing, Medical, Commercial, and Pharmacovigilance teams to answer customer queries on product efficacy, safety, supply, and regulatory status.
• Forecasting & Reporting: Supply the National Commercial Manager (NCM) and RSM with precise sales forecasts, in‑arm data, and performance dashboards.
• e‑Consent Management: Secure electronic consent from HCPs for participation in omnichannel engagement activities, ensuring compliance with data‑privacy regulations.
• Tender Management Support: Assist in the preparation and submission of public tenders, ensuring all documentation meets regulatory and ethical standards.
• Compliance Assurance: Maintain a zero‑percent non‑compliance rate for all promotional materials, activities, and interactions.

Essential Qualifications

• Education: University degree in Medicine, Pharmacy, or a related health science discipline.
• Compliance Mind‑set: Demonstrated ability to operate within strict regulatory frameworks and uphold ethical standards.
• Communication Skills: Excellent verbal and written communication in Vietnamese; ability to present complex scientific information clearly.

Preferred Qualifications & Experience

• Pharmaceutical Experience: Prior experience as a Key Account Manager (KAM) or Key Account Executive (KAE) within the pharma industry.
• Vaccine Expertise: Direct exposure to vaccine products, regardless of role, is highly valued.
• English Proficiency: Strong command of English (spoken, written, and reading) to interact with global teams and review international documentation.

Core Skills, Abilities, and Competencies

• Learning Agility: Open to acquiring new knowledge, staying current with scientific advances, and adapting to evolving market dynamics.
• Business Partnering Mind‑set: Ability to think strategically and collaborate with internal partners to drive joint success.
• Self‑Motivation & Results Orientation: Proven track record of meeting or exceeding targets in a high‑pressure environment.
• Teamwork & Independence: Comfortable working autonomously while also thriving in cross‑functional team settings.
• Resilience & Positivity: Maintain composure under pressure, turning challenges into opportunities for growth.

Complexity & Problem‑Solving

• Customer Complaint Handling: Resolve issues promptly, ensuring customer satisfaction and adherence to compliance protocols.
• Relationship Management: Build and sustain rapport with key decision‑makers, KOLs, and institutional leaders across hospitals, institutes, and vaccination centers.

Career Growth & Development Opportunities

At arenaflex, your career trajectory is supported by a robust learning ecosystem. You will have access to:

• Leadership Development Programs: Structured pathways to prepare you for senior commercial or regional management roles.
• Scientific Training: Ongoing education on vaccine science, regulatory affairs, and health economics.
• Mentorship: Pairing with seasoned leaders who provide guidance, feedback, and networking opportunities.
• Global Mobility: Potential assignments in other regions, allowing you to broaden your perspective and influence.

Work Environment & Culture at arenaflex

arenaflex cultivates a collaborative, inclusive, and purpose‑driven culture. Our employees enjoy:

• Diverse Teams: A workforce that reflects a wide range of backgrounds, experiences, and perspectives.
• Innovation‑Centric Atmosphere: Freedom to propose new ideas, pilot initiatives, and contribute to breakthrough health solutions.
• Work‑Life Balance: Flexible working arrangements, remote‑work options, and supportive policies that respect personal commitments.
• Recognition & Rewards: Competitive compensation, performance bonuses, and comprehensive benefits packages.

Compensation, Perks & Benefits (General Overview)

While exact figures are tailored to experience and market standards, successful candidates can expect:

• Competitive Base Salary aligned with industry benchmarks in Vietnam.
• Performance‑Based Incentives tied to commercial targets and strategic milestones.
• Health & Wellness Benefits including medical insurance, wellness programs, and employee assistance services.
• Retirement Savings Plans with employer contributions.
• Professional Development Allowance for conferences, certifications, and continuous learning.
• Travel & Expense Reimbursement for field activities, stakeholder meetings, and conference attendance.

Commitment to Diversity, Equity & Inclusion

arenaflex is proud of its commitment to building a diverse workforce. We provide equal employment opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, parental status, national origin, age, disability, or veteran status. Our inclusive policies ensure that every voice is heard, respected, and valued.

Location & Work Arrangement

This position is based in Vietnam with a remote‑first approach, allowing you to work from any location within the country while maintaining regular engagement with key accounts and internal teams.

How to Apply

If you are passionate about public health, eager to drive vaccine adoption, and thrive in a dynamic commercial environment, we invite you to join arenaflex. Click the “Apply” button below to start your journey with a company that is shaping the future of healthcare in Vietnam and beyond.

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