Senior Customer Development Manager – Strategic Account Growth & Payment Portfolio Leadership at arenaflex

About arenaflex – Pioneering the Future of Healthcare Payments

arenaflex is a global leader in healthcare business and data automation, dedicated to transforming the way hospitals, suppliers, and distributors manage their financial transactions. By leveraging a cloud‑based supply‑chain platform, advanced analytics, and industry‑specific expertise, arenaflex helps its partners reduce operational costs, improve cash flow, and ultimately deliver better patient care. Our mission is to create a more efficient, transparent, and collaborative healthcare ecosystem—one that removes friction from the procure‑to‑pay cycle and drives billions of dollars in savings each year.

Our culture is built on inclusion, continuous learning, and a relentless focus on customer success. We empower every employee to bring their unique perspective to the table, fostering an environment where innovative ideas thrive and professional growth is celebrated. If you are passionate about shaping the future of healthcare finance and enjoy working with a diverse, high‑performing team, arenaflex could be the perfect place for you.

Position Overview

The Customer Development Manager III at arenaflex serves as the primary account manager for our most strategic ePay customers. In this senior‑level role, you will own the full lifecycle of key accounts—driving payment portfolio growth, profitability, and revenue retention while acting as the trusted advisor and advocate for our clients. Your strategic insight, analytical rigor, and relationship‑building expertise will directly influence arenaflex’s market position and the success of our customers.

Key Responsibilities

• Strategic Account Planning: Design and execute comprehensive account plans for large, high‑value customers, aligning with arenaflex’s payment portfolio strategy and business objectives. Your plans will focus on increasing product utilization, implementing best practices for the procure‑to‑pay cycle, and meeting growth and retention targets.
• Payment Strategy Development: Leverage deep customer spend data and arenaflex ePay insights to craft tailored payment strategies that optimize cash flow, reduce transaction costs, and enhance financial visibility for clients.
• Cross‑Functional Collaboration: Partner with internal teams—including sales, product, operations, and analytics—to deliver a seamless, growth‑focused customer experience. Coordinate with external stakeholders to ensure alignment and mutual success.
• Onboarding & Network Expansion: Lead onboarding initiatives for new suppliers entering the arenaflex network, ensuring smooth integration and rapid time‑to‑value.
• Customer Advocacy: Serve as the voice of the customer within arenaflex, providing actionable feedback that drives continuous improvement across the ePay organization.
• Risk Management & Referenceability: Monitor portfolio risk, maintain a base of referenceable customers, and proactively address potential issues before they impact satisfaction or revenue.
• Support Sales & Operations: Assist arenaflex sales and operational teams with strategic insights, opportunity identification, and execution support as needed.

Key Duties & Activities

• Facilitate regular business reviews, scorecards, and KPI discussions with customers, documenting action items and tracking progress against agreed‑upon goals.
• Analyze provider or supplier spend data to identify trends, opportunities, and areas for improvement; translate findings into actionable payment strategies.
• Ensure contract compliance by performing monthly or quarterly spend analyses, communicating performance metrics, and recommending corrective actions.
• Prepare and present detailed business review reports, including metrics, benchmarks, and strategic recommendations, to senior customer stakeholders.
• Monitor and maintain KPIs specific to the customer account management model, working collaboratively with customers to resolve outlier issues and drive continuous improvement.
• Act as the escalation point for complex customer issues, coordinating rapid resolution across internal teams and external partners.
• Identify training gaps and develop customized learning resources or workshops to empower customers in maximizing arenaflex solutions.
• Contribute to broader arenaflex initiatives, sharing best practices, market insights, and innovative ideas that enhance our product portfolio and service delivery.

Essential Qualifications

• 3–5+ years of experience in a Customer Success, Account Development, or similar role, with a proven track record of managing large, strategic accounts in the healthcare or financial services sector.
• Demonstrated experience engaging with middle‑management to senior‑level decision‑makers within large healthcare organizations.
• Responsibility for revenue growth and retention of $3 million or more, showcasing the ability to drive significant financial outcomes.
• Bachelor’s degree in Finance, Business Administration, Accounting, or a related field; or equivalent professional experience.
• Strong analytical mindset with the ability to interpret complex spend data, develop actionable insights, and communicate findings clearly.
• Exceptional written and verbal communication skills, with the confidence to present to C‑suite executives and influence cross‑functional teams.
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities in a fast‑paced, evolving environment.
• Willingness to travel up to 20% of the time for on‑site customer engagements, industry events, and internal training sessions.
• Proficiency in Microsoft Office, especially intermediate to advanced Excel skills for data analysis and reporting.

Preferred Qualifications

• Direct experience in healthcare finance, payments, or related financial services, providing a deep understanding of industry‑specific challenges and regulations.
• Hands‑on experience with Salesforce.com or similar CRM platforms, enabling efficient pipeline management and customer interaction tracking.
• Familiarity with cloud‑based supply‑chain technologies, data analytics tools, or e‑procurement platforms.
• Professional certifications such as Certified Customer Success Manager (CCSM), Certified Financial Analyst (CFA), or Project Management Professional (PMP).

Core Competencies & Skills

• Relationship Building: Ability to cultivate and maintain strong, trust‑based relationships with a diverse set of stakeholders.
• Strategic Thinking: Capacity to see the big picture, align customer goals with arenaflex’s strategic objectives, and drive long‑term value.
• Financial Acumen: Solid understanding of finance and accounting principles, enabling you to speak fluently about payment cycles, cash flow, and profitability.
• Project Management: Proven ability to lead cross‑functional initiatives, manage timelines, and deliver results on schedule.
• Problem Solving: Analytical, detail‑oriented approach to diagnosing issues, developing solutions, and implementing improvements.
• Adaptability: Comfort working in a dynamic environment where priorities shift quickly and new opportunities emerge.
• Technology Savvy: Comfortable navigating complex software platforms, data dashboards, and emerging fintech tools.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Development Manager III, you will have access to:

• Mentorship programs with senior leaders in finance, product, and strategy.
• Continuous learning resources, including tuition reimbursement, industry certifications, and internal training workshops.
• Opportunities to lead high‑visibility projects that shape arenaflex’s product roadmap and market positioning.
• A clear promotion pathway toward senior leadership roles such as Director of Customer Success, Head of Strategic Accounts, or Product Strategy Lead.

Work Environment & Culture at arenaflex

Our employees thrive in a collaborative, inclusive, and flexible environment. Key cultural pillars include:

• Inclusion & Diversity: arenaflex is committed to building a workforce that reflects a variety of experiences, perspectives, and backgrounds.
• Innovation: We encourage curiosity, experimentation, and the sharing of bold ideas that drive industry change.
• Work‑Life Balance: Flexible remote‑work options, generous paid‑time‑off policies, and a supportive approach to personal well‑being.
• Recognition & Rewards: Regular performance recognitions, peer‑to‑peer awards, and a transparent compensation philosophy.

Compensation, Perks & Benefits

arenaflex offers a competitive total‑reward package that includes:

• Base salary range of $78,000 – $104,000, plus performance‑based commission and annual bonus potential.
• Comprehensive health, vision, and dental insurance plans, with options for dependents.
• Life, accidental death, and disability coverage.
• 401(k) retirement plan with company matching contributions.
• Generous paid‑time‑off, holidays, and parental leave policies.
• Education reimbursement for tuition, certifications, and professional development courses.
• Wellness programs, employee assistance resources, and flexible work‑from‑home arrangements.

Why Join arenaflex?

At arenaflex, you will be part of a purpose‑driven organization that is reshaping the financial backbone of the healthcare industry. Your work will directly impact the efficiency of hospitals and suppliers, helping them allocate more resources to patient care rather than administrative overhead. If you are a strategic thinker with a passion for customer success and a desire to make a measurable difference, we invite you to bring your expertise to arenaflex.

Application Process

Ready to take the next step in your career? Submit your resume and a compelling cover letter outlining how your experience aligns with the responsibilities and qualifications listed above. Our recruiting team will review your application promptly and reach out to schedule an interview.

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join arenaflex – Transform Healthcare Payments Together

Apply now and become a catalyst for change in a company that values innovation, collaboration, and the power of diverse perspectives. Together, we’ll drive smarter, more efficient healthcare finance solutions that benefit providers, suppliers, and patients worldwide.

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