Senior Applied Scientist – Customer Growth & AI‑Driven Marketing Innovation at arenaflex

Welcome to arenaflex – Empowering Homeowners Nationwide

arenaflex is the trusted platform that helps millions of people confidently care for their homes. From personalized guidance and AI‑powered tools to a best‑in‑class hiring experience, arenaflex is the one‑stop app that turns everyday home maintenance into a seamless, data‑driven journey. Every day, across every county of the United States, homeowners turn to arenaflex to complete urgent repairs, schedule seasonal maintenance, and embark on larger improvement projects. Our community of 300,000 local service businesses fuels a vibrant ecosystem where quality, transparency, and trust thrive.

If making a measurable impact on millions of lives inspires you, imagine the possibilities when you join arenaflex. Together, we’ll build the next generation of growth‑focused AI solutions that power the future of home services.

About the Applied Science Team at arenaflex

The Customer Growth Applied Science team is the engine behind arenaflex’s profitable expansion. We design, develop, and deploy state‑of‑the‑art machine learning models that power growth marketing, demand partnerships, and user acquisition strategies. Our work sits at the intersection of data science, product innovation, and business impact, delivering scalable experiences for a diverse, often unknown, user base.

The Challenge – Turning Data into Growth

At the core of our mission lies an ever‑growing trove of user data—structured, unstructured, observational, and experimental. We tackle classic growth problems such as customer lifetime value, media mix optimization, and personalized user experiences, while also pioneering the use of generative AI and agentic tools to empower marketers. Our goal is to create a feedback loop where rapid experimentation meets rigorous scientific methodology, enabling arenaflex to stay ahead of market dynamics and deliver value at scale.

Key Responsibilities

• Lead end‑to‑end applied science initiatives: Identify high‑impact opportunities, define clear business objectives, and drive projects from concept through production deployment.
• Architect and operationalize ML systems: Build robust, production‑grade pipelines that serve real‑time predictions for onboarding, engagement, and re‑activation features.
• Design and execute experiments: Develop A/B tests, multivariate experiments, and causal inference studies to evaluate product and marketing hypotheses.
• Analyze diverse data sources: Work with structured logs, clickstream data, text reviews, image assets, and external market signals to uncover hidden patterns.
• Collaborate cross‑functionally: Partner with engineering, product, marketing, and economics teams to ensure statistical rigor and business relevance.
• Balance speed with scientific rigor: Deliver rapid prototypes while maintaining methodological soundness, ensuring that insights translate into reliable product improvements.
• Mentor and grow talent: Provide technical guidance, code reviews, and career development support to junior applied scientists and data engineers.

Essential Qualifications

• 5+ years of experience building and shipping production‑grade machine learning models that drive measurable business outcomes.
• Proficiency in Python (or equivalent) with a strong ability to read, write, and debug complex codebases.
• Deep understanding of probability, statistics, experimental design, optimization, and causal inference techniques.
• Demonstrated track record of mentoring applied scientists or data scientists, fostering a culture of continuous learning.
• Experience crafting and executing technical roadmaps that align with strategic business goals, and leading cross‑functional teams to deliver on those roadmaps.
• Ability to decompose ambiguous, high‑dimensional problems into tractable components, evaluating trade‑offs between model complexity, latency, and interpretability.
• Exceptional communication skills—capable of translating technical concepts into clear, actionable insights for stakeholders at all levels.

Preferred Qualifications & Skills

• Advanced degree (Ph.D. or M.S.) in Computer Science, Statistics, Applied Mathematics, or a related quantitative field.
• Hands‑on experience with large‑scale data platforms (e.g., Spark, BigQuery, Snowflake) and modern ML infrastructure (e.g., TensorFlow Extended, Kubeflow, MLflow).
• Familiarity with generative AI models (e.g., GPT, diffusion models) and their application to marketing copy generation, recommendation systems, or conversational agents.
• Knowledge of reinforcement learning or bandit algorithms for real‑time decision making in ad spend allocation.
• Background in econometrics or causal modeling, with experience applying techniques such as propensity score matching, difference‑in‑differences, or instrumental variables.
• Experience building explainable AI solutions that satisfy regulatory or compliance requirements.
• Passion for product thinking—ability to prioritize model development based on user impact and business ROI.

What You’ll Gain – Career Growth & Learning Opportunities

At arenaflex, your work will directly influence the lives of millions of homeowners and the success of thousands of local service providers. You will:

• Lead high‑visibility projects that shape the company’s growth strategy and are showcased to senior leadership.
• Access a robust learning ecosystem, including internal workshops on advanced ML topics, conference sponsorships, and a mentorship program that pairs you with industry thought leaders.
• Collaborate with a multidisciplinary team that values curiosity, rigor, and creativity, fostering an environment where innovative ideas are turned into production‑ready solutions.
• Participate in a culture of continuous experimentation, where data‑driven insights are celebrated and failures are treated as learning opportunities.
• Benefit from a clear promotion pathway that rewards technical excellence, impact, and leadership.

Work Environment & Culture at arenaflex

arenaflex is built on a foundation of inclusion, transparency, and empowerment. Our teams operate in a hybrid model that blends the flexibility of remote work with the collaborative energy of in‑person hubs. We champion:

• Diversity & Inclusion: A workplace where every voice is heard, and diverse perspectives drive better decisions.
• Innovation First: A culture that encourages experimentation, rapid prototyping, and bold thinking.
• Work‑Life Harmony: Generous PTO, flexible schedules, and wellness programs that support mental and physical health.
• Community Impact: Opportunities to give back through volunteer initiatives that help homeowners and local businesses thrive.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior applied scientists.
• Annual performance‑based bonuses tied to individual and company growth metrics.
• Equity participation—stock options that let you share in the long‑term success of arenaflex.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous parental leave, adoption assistance, and family‑friendly policies.
• Professional development stipend, conference attendance budget, and access to cutting‑edge ML tools.
• Employee resource groups, mentorship circles, and regular town‑hall meetings that keep you connected to the company’s mission.

Commitment to Equality & Accessibility

arenaflex embraces diversity. We are proud to be an equal‑opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by law. We also consider qualified applicants with arrest and conviction records, consistent with applicable law.

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation during any part of the application process, please contact us at [email protected].

If you are a California resident, please review your rights under California privacy laws in arenaflex’s Privacy Policy available at https://www.arenaflex.com/privacy/.

Join arenaflex – Shape the Future of Home Services

Are you ready to apply your scientific expertise to real‑world growth challenges and make a lasting impact on millions of homeowners? At arenaflex, you will work at the forefront of AI, collaborate with world‑class talent, and help define the future of the home‑service industry. If you thrive in fast‑paced environments, love turning data into action, and are eager to mentor the next generation of applied scientists, we want to hear from you.

Take the next step in your career. Apply today and become a catalyst for growth at arenaflex.