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Amazon Connect Developer

Work from home Full-time role Hiring

Job Title: Amazon Connect Developer Location: Remote Job Description: We are looking for an experienced Amazon Connect Developer with strong expertise in designing, developing, and supporting cloud-based contact center solutions using Amazon Connect and AWS services. Required Skills:

  • Strong experience with Amazon Connect development and administration
  • Hands-on experience with AWS services such as Lambda, Lex, CloudWatch, S3, DynamoDB, API Gateway, and IAM
  • Experience in building IVR call flows and contact center solutions
  • Strong knowledge of contact flows, routing profiles, queues, and user management in Amazon Connect
  • Experience integrating Amazon Connect with CRM systems and third-party applications
  • Knowledge of real-time and historical reporting solutions
  • Experience with REST APIs and microservices architecture
  • Good understanding of voice technologies and telephony concepts
  • Experience with scripting languages such as Python, Node.js, or Java
  • Strong troubleshooting and debugging skills
  • Excellent communication and client-facing skills

Responsibilities:

  • Design and develop Amazon Connect contact center solutions
  • Create and maintain IVR workflows and routing strategies
  • Integrate Amazon Connect with internal and external systems
  • Develop AWS Lambda functions and backend integrations
  • Monitor system performance and troubleshoot production issues
  • Work closely with business and technical teams to gather requirements
  • Support deployment, testing, and production releases
  • Maintain security, compliance, and best practices across AWS services
  • Preferred Qualifications:
  • AWS Certification is a plus
  • Experience with Amazon Lex chatbots
  • Experience in Agile/Scrum environments
  • Banking, healthcare, or telecom domain experience preferred

Experience: 8+ years of IT experience 3+ years of hands-on Amazon Connect experience preferred If I missed your call ! Please drop me a mail. Thank you, Harish Talent Acquisition Astir IT Solutions, Inc - An E-Verified Company Email:[email protected] Direct : 7326946000*788 50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080 www.astirit.com Apply tot his job Apply To this Job

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