Business Intelligence Lead – CAHPS & HOS Analytics

Job Description:

• enables fast, reliable visibility into CAHPS & HOS performance by operating the internal intelligence service
• solves complex business problems by designing and maintaining standardized reporting, metrics, and visualizations
• ensures that the right signals are visible, accessible, and actionable for survey results, leading indicators, and member risk modeling
• provides daily and weekly dashboards, rapid ad hoc analysis, and alerting on meaningful shifts
• selects and leverages tools, technologies, applications, and practices to collect, integrate, analyze, and present survey and performance data
• ensures observability of CAHPS & HOS performance, standardizing metrics, dashboards, and visualizations
• advises Stars leadership and other stakeholders to develop strategies focused on survey performance, member experience, and risk modeling
• supports experience-related objectives that impact Star Ratings

Requirements:

• Bachelor's degree and 5+ years of technical experience in business intelligence, analytics, or survey data analysis
• 2 or more years of project leadership experience
• Advanced experience in dashboard development, reporting automation, and working with big and complex data sets
• Experience analyzing data to solve a wide variety of business problems and creating data visualizations that drive strategic direction
• Proven ability to work with cross-functional teams and translate requirements between business, project management and technical projects or programs
• Expertise with BI tools such as Power BI or Tableau
• Demonstrated ability to streamline data operations and reduce manual effort through automation
• Proficiency in verbal/written communication to senior and executive leadership

Benefits:

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

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