Senior Customer Delivery Manager – Cloud & Sovereign Cloud Services – German & English Bilingual – Enterprise Health Sector

About arenaflex – Pioneering Digital Health Solutions

arenaflex is a leading technology partner in the European health‑care ecosystem, delivering innovative cloud‑based platforms that empower hospitals, clinics, and health‑service providers to operate with unprecedented agility, security, and compliance. With a strong focus on sovereign cloud environments, arenaflex helps clients navigate complex regulatory landscapes while achieving operational excellence. Our portfolio spans managed services, data‑intensive applications, and end‑to‑end digital transformation initiatives that drive better patient outcomes and cost efficiencies.

As a rapidly expanding organization with more than 5,000 dedicated professionals across Budapest, Debrecen, Pécs, and Szeged, arenaflex combines deep industry expertise with a culture of continuous learning, collaboration, and ethical business practices. Recognized for our commitment to education, employee development, and corporate responsibility, we are proud to be a workplace where talent thrives and innovative ideas become reality.

Role Overview – Why This Position Matters

The Senior Customer Delivery Manager will own the full lifecycle of service delivery for our cloud‑managed services portfolio, with a particular emphasis on Open Sovereign Cloud (OSC) and Client Application Operations (CAO). Reporting directly to the Head of Cloud Services, you will act as the strategic bridge between German‑speaking customers, internal delivery teams, and senior leadership. Your mission is to ensure flawless service execution, drive continuous improvement, and safeguard the financial health of each engagement.

Key Responsibilities – What You’ll Do Every Day

• End‑to‑End Delivery Ownership: Lead the planning, execution, and monitoring of all customer delivery activities within the Cloud Managed Services domain, ensuring alignment with contractual SLAs and quality standards.
• Service Quality Assurance: Proactively identify, triage, and resolve service‑quality escalations, maintaining a customer‑centric approach that minimizes disruption and maximizes satisfaction.
• Transformation & Transition Management: Oversee complex Transformation and Transition (T&T) projects, coordinating cross‑functional teams to deliver on‑time, on‑budget, and with the agreed scope.
• Financial Stewardship: Manage budgeting, invoicing, and cost‑control activities, providing accurate financial forecasts and ensuring profitability of each account.
• Portfolio Optimization: Analyze service‑chain performance, recommend cost‑effective improvements, and drive adoption of best‑practice processes across the portfolio.
• Strategic Collaboration: Partner with senior executives—both internal and external—to shape global cooperation strategies, influence roadmap decisions, and champion customer advocacy.
• Interdisciplinary Team Leadership: Direct multidisciplinary project teams across multiple locations, fostering a collaborative environment that encourages knowledge sharing and innovation.
• Process Excellence: Implement and continuously refine ITIL‑based processes (Incident, Problem, Change Management) to enhance operational stability and compliance.
• Stakeholder Communication: Maintain transparent, regular communication with customers, suppliers, and internal stakeholders, delivering technical updates, performance reports, and strategic insights.
• Continuous Improvement: Identify opportunities for automation, efficiency gains, and service enhancements, working closely with Delivery Engineers and Product Managers to implement change.

Language Requirements – Communication is Key

• German: Fluency is essential for direct interaction with German‑speaking clients, contract negotiations, and executive briefings.
• English: Proficiency is required for collaboration with international teams, documentation, and global stakeholder engagement.

Essential Qualifications – What You Must Bring

• Minimum 7‑10 years of experience in managing large‑scale cloud services or IT managed services engagements, preferably within the health‑care sector.
• Demonstrated success in overseeing projects with budgets exceeding €5 million and complex contractual frameworks.
• Deep understanding of sovereign cloud architectures, Open Sovereign Cloud (OSC) principles, and related compliance requirements (e.g., GDPR, national data‑sovereignty laws).
• Extensive hands‑on experience with ITIL processes, including Incident, Problem, and Change Management, and a track record of driving process maturity.
• Strong financial acumen—ability to develop accurate cost models, approve transition strategies, and ensure invoicing precision.
• Proven capability to lead interdisciplinary, geographically dispersed teams, fostering a high‑performance culture.
• Excellent negotiation and stakeholder‑management skills, with a history of influencing senior leadership and building long‑term client relationships.
• Solid technical foundation in cloud platforms (e.g., AWS, Azure, Google Cloud) and familiarity with containerization, micro‑services, and DevOps practices.

Preferred Qualifications – Nice‑to‑Have Extras

• Certification in ITIL (Foundation or higher) and/or Cloud Architecture (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect).
• Experience with health‑care regulatory frameworks such as HIPAA, HITECH, or EU medical device directives.
• Background in consulting or professional services within a multinational technology firm.
• Fluency in additional languages (e.g., French, Hungarian) that can support broader regional engagements.
• Track record of delivering digital transformation initiatives that resulted in measurable efficiency gains or cost reductions.

Core Skills & Competencies – How You’ll Succeed

• Strategic Thinking: Ability to see the big picture, align delivery activities with business objectives, and anticipate market trends.
• Analytical Rigor: Strong data‑driven decision‑making skills, comfortable with KPI analysis, financial modeling, and risk assessment.
• Leadership & Influence: Inspiring leadership style that motivates teams, drives accountability, and cultivates a collaborative environment.
• Customer Obsession: Deep empathy for client needs, proactive problem‑solving, and a relentless focus on delivering value.
• Communication Excellence: Clear, concise, and persuasive communication in both German and English, tailored to technical and executive audiences.
• Adaptability: Comfortable navigating fast‑changing environments, embracing new technologies, and adjusting priorities as needed.
• Project Management Mastery: Proficiency with project management methodologies (Agile, PRINCE2, PMP) and tools (Jira, MS Project, ServiceNow).

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Senior Customer Delivery Manager, you will have access to:

• Executive mentorship programs with senior leaders across the organization.
• Continuous learning pathways, including certifications in cloud technologies, ITIL, and health‑care compliance.
• Opportunities to lead high‑visibility, cross‑border transformation projects that shape the future of digital health.
• Rotational assignments that allow you to deepen expertise in related domains such as security, data analytics, and product management.
• Participation in internal innovation labs where you can prototype new service models and influence the company’s strategic roadmap.

Compensation, Perks & Benefits

While specific salary details are tailored to experience and market benchmarks, arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with senior leadership market rates in Central Europe.
• Performance‑based bonuses tied to delivery excellence and financial targets.
• Comprehensive health insurance, including dental and vision coverage.
• Generous paid time off, parental leave, and flexible holiday policies.
• Retirement savings plans with employer matching contributions.
• Professional development budget for certifications, conferences, and training.
• Modern office spaces in Budapest, Debrecen, Pécs, and Szeged, equipped with collaborative zones, quiet focus rooms, and wellness areas.
• Hybrid work model—remote work is available for employees based in Hungary, complying with European taxation regulations.
• Employee assistance programs, wellness initiatives, and regular team‑building events.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, high‑performance culture where diversity of thought is celebrated. Our core values—Integrity, Innovation, Customer Success, and Continuous Learning—guide everything we do. Employees enjoy:

• A transparent leadership style that encourages open dialogue and feedback.
• Cross‑functional collaboration across technology, operations, sales, and compliance teams.
• Recognition programs that celebrate individual and team achievements.
• Commitment to ethical business practices, evidenced by multiple industry awards for corporate responsibility.
• Access to state‑of‑the‑art tools, platforms, and labs that enable you to experiment and deliver cutting‑edge solutions.

Application Process – Join arenaflex Today

If you are a results‑driven leader with a passion for cloud services, sovereign data compliance, and delivering exceptional value to health‑care clients, we want to hear from you. Submit your application through the link below, and take the next step toward a rewarding career with arenaflex.

Apply Now – Senior Customer Delivery Manager at arenaflex

We look forward to welcoming you to our dynamic team and supporting your growth as we shape the future of digital health together.