Customer Service Key Account Support Specialist – Freight Forwarding Operations (1‑Year Renewable Contract) – arenaflex

About arenaflex

arenaflex is a global, full‑range info‑logistics provider that delivers end‑to‑end solutions across air, sea, land transport and warehousing. With a network of more than 160 offices in 40 countries, arenaflex combines deep industry expertise with cutting‑edge information technology to drive supply‑chain optimization for a diverse portfolio of customers. Our proprietary SPOT platform enables seamless collaboration, real‑time visibility, and full transparency throughout the logistics journey, empowering partners to make data‑driven decisions and accelerate their business growth.

Why This Role Matters

At arenaflex, our Key Account customers are the lifeblood of the business. They expect flawless execution, proactive communication, and strategic insight that go beyond transactional support. As a Customer Service Key Account Support Specialist, you will be the trusted liaison between our high‑value clients, carriers, and internal teams. Your ability to coordinate complex shipments, resolve issues swiftly, and champion continuous improvement will directly influence customer satisfaction, retention, and the overall profitability of arenaflex.

Key Responsibilities

• End‑to‑End Shipment Coordination: Work closely with customers, carriers, and internal departments to plan, execute, and monitor shipments according to sales instructions and customer requirements.
• Proactive Communication: Deliver clear, concise, and timely updates to customers, ensuring no delays in response and maintaining a high level of transparency throughout the transport process.
• Quality Assurance: Review all documentation and operational steps for accuracy, compliance with arenaflex standards, and alignment with contractual obligations.
• Standard Operating Procedure (SOP) Adherence: Follow established SOPs to guarantee smooth operations, while identifying opportunities to refine processes for greater efficiency.
• Problem Solving & Escalation Management: Take ownership of daily challenges, troubleshoot issues, and act as the single point of contact for key account customers on operational performance, escalating matters when necessary.
• Business Review Preparation: Partner with the account owner to schedule and conduct regular business review meetings, develop compelling PowerPoint presentations, and drive implementation of agreed‑upon improvements.
• Negotiation & Relationship Building: Leverage strong negotiation skills to secure favorable terms with carriers and service providers, while nurturing long‑term relationships with key customers.
• Data‑Driven Reporting: Generate and analyze performance metrics, providing actionable insights that support strategic decision‑making for both customers and arenaflex leadership.
• Cross‑Functional Collaboration: Liaise with sales, operations, finance, and IT teams to ensure alignment on customer expectations, service level agreements (SLAs), and continuous improvement initiatives.

Essential Qualifications

• Minimum of 3 years’ experience in logistics, freight forwarding, or shipping, with a proven track record of handling key accounts.
• Bachelor’s degree in Logistics, Supply Chain Management, Freight Forwarding, or a related discipline.
• Demonstrated strong customer‑service mindset, with the ability to anticipate needs and exceed expectations.
• Ability to thrive under pressure, manage multiple priorities, and meet tight deadlines without compromising quality.
• Sales‑oriented attitude combined with operational awareness, ensuring solutions are both profitable and feasible.
• Self‑confident, positive, and proactive approach to challenges, with a reputation for delivering results.
• Excellent negotiation and influencing skills, capable of securing advantageous terms for arenaflex and its customers.
• Dynamic, structured, flexible, and ambitious personality, eager to grow within a fast‑moving environment.
• Fluent English communication skills, both written and verbal; additional language proficiency is a plus.

Preferred Qualifications & Special Knowledge

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to create data‑rich reports and compelling presentations.
• Hands‑on experience with CargoWise One or similar TMS (Transportation Management System) platforms; familiarity will be considered a strong advantage.
• Certification in International Trade, Incoterms, or related logistics standards.
• Exposure to digital logistics platforms such as SPOT, providing a foundation for leveraging technology in daily operations.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex logistics scenarios, identify root causes, and propose effective solutions.
• Communication Excellence: Clear, concise, and persuasive communication with internal teams, carriers, and senior customer stakeholders.
• Organizational Mastery: Strong planning and time‑management skills to coordinate multiple shipments and projects simultaneously.
• Customer‑Centric Focus: Commitment to delivering exceptional service and building lasting partnerships.
• Technology Savvy: Comfort with logistics software, data analytics tools, and emerging digital solutions.
• Team Collaboration: Ability to work cross‑functionally, fostering a collaborative environment that drives collective success.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Structured mentorship programs with senior logistics leaders.
• Continuous training on the latest freight forwarding technologies, regulatory updates, and best practices.
• Opportunities to lead high‑visibility projects, such as process‑improvement initiatives and digital transformation pilots.
• Clear career pathways toward senior account management, operations leadership, or strategic logistics consulting roles.
• Support for industry certifications (e.g., FIATA, CSCMP) and attendance at global logistics conferences.

Work Environment & Culture at arenaflex

arenaflex cultivates a vibrant, inclusive, and high‑performance culture where innovation thrives. Our offices are modern, collaborative spaces designed to encourage knowledge sharing and teamwork. We celebrate diversity, encourage open dialogue, and recognize achievements through regular awards and recognition programs. Employees enjoy flexible working arrangements, a supportive leadership team, and a commitment to work‑life balance.

Compensation, Perks & Benefits

While specific salary details will be discussed during the interview process, arenaflex offers a competitive compensation package that includes:

• Base salary aligned with market benchmarks for logistics professionals.
• Performance‑based bonuses tied to key account satisfaction and operational excellence.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with employer matching contributions.
• Generous paid time off, holidays, and sick leave.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance programs, wellness initiatives, and on‑site amenities.
• Opportunities for international assignments and cross‑regional collaboration.

Application Process

If you are a motivated logistics professional with a passion for delivering outstanding customer service and a desire to grow within a global leader, we invite you to apply. Please submit your detailed resume in English, highlighting relevant experience and achievements. Our recruitment team at arenaflex will review your application and reach out to qualified candidates for the next steps.

Join arenaflex – Shape the Future of Global Logistics

At arenaflex, you will be part of a forward‑thinking organization that values innovation, collaboration, and excellence. Your expertise will directly influence the success of our key accounts, drive operational improvements, and contribute to the evolution of the logistics industry. Take the next step in your career and become a pivotal member of our dynamic team.

Apply Now and embark on an exciting journey with arenaflex!