Senior Technical Customer Success Manager – Enterprise Marketing, Social & Advertising Platforms (East) at arenaflex

About arenaflex – Pioneering the Future of Customer Experience

arenaflex is a global leader in enterprise software that empowers every customer‑facing function with a unified, AI‑driven experience management platform. Our technology enables brands to deliver human, personalized interactions across any modern channel—social, web, mobile, messaging, and beyond. With headquarters in New York City and a distributed workforce spanning continents, arenaflex partners with more than 1,000 of the world’s most valuable enterprises, including iconic brands that were once known as arenaflex, arenaflex, and arenaflex. Our mission is simple: make every organization on the planet capable of making its customers happier.

Why Join arenaflex?

At arenaflex, we believe that a thriving culture starts with belonging, purpose, and continuous growth. Our employees enjoy a supportive environment where curiosity is rewarded, well‑being is prioritized, and every voice matters. Whether you’re collaborating on a global rollout, shaping product strategy, or mentoring a new champion, you’ll find the resources, mentorship, and autonomy to excel.

Role Overview – Technical Success Manager (Core) – East Region

As a Technical Success Manager – Core you will act as a trusted advisor to arenaflex’s most strategic customers, guiding them through the adoption, value realization, and long‑term success of our Marketing, Social, and Advertising suite. You will translate business objectives into platform configurations, champion best practices, and ensure arenaflex becomes a foundational layer in each client’s technology stack.

Key Responsibilities

Strategic Product Advising

• Lead the technical relationship for arenaflex’s Core suite, including Social Publishing, Listening, Paid Ads, and Marketing Analytics.
• Serve as the primary consultant on platform architecture, user journeys, tagging schemas, and governance frameworks.
• Convert high‑level marketing KPIs—such as ROAS, brand health, sentiment shift, and audience reach—into concrete arenaflex configurations and use cases.

Adoption & Value Realization

• Own the end‑to‑end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion.
• Partner with cross‑functional stakeholders to align platform adoption with customer‑specific goals and KPIs.
• Conduct workspace audits, health‑score tracking, and usage diagnostics using internal tools to drive recommendations and de‑risk accounts.
• Develop reusable playbooks that institutionalize best practices for campaign orchestration, paid amplification, and influencer management.

Program Leadership

• Coordinate cross‑functional teams (Product, Solutions Consultants, Services) to address technical challenges, roll out new modules, or guide strategic expansion.
• Run executive‑level business reviews that blend KPIs, platform telemetry, and business outcomes into compelling ROI narratives.
• Co‑create success plans with clear KPI alignment, growth targets, and product rollout timelines—adjusting for market and organizational evolution.

Customer Empowerment

• Deliver stakeholder‑specific enablement—executive workshops, advanced user trainings, feature adoption campaigns—to improve usability and internal advocacy.
• Identify adoption blockers and proactively design corrective action paths, including integrations, UX simplifications, and change‑management support.
• Cultivate internal champions and promote a self‑service culture that strengthens long‑term platform adoption.

Product Influence

• Act as a feedback conduit to arenaflex Product and Engineering teams, surfacing structured insights based on real‑world campaign needs, integrations, or analytics gaps.
• Advise customers on aligning future marketing strategy with arenaflex’s roadmap, beta features, and emerging capabilities such as data management, CRM tools, and advanced analytics.

Growth & Commercial Support

• Collaborate with Sales and Solutions teams to uncover upsell and cross‑sell opportunities—additional ad modules, new listening capabilities, geographic expansions, and more.
• Understand each client’s tech stack and vendor landscape to position arenaflex as a consolidator and differentiator.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Computer Science, or a related discipline.
• 6+ years of experience in MarTech, AdTech, or digital media consulting, working with enterprise‑grade solutions and cross‑functional marketing teams.
• Proven track record in campaign setup, media planning, or brand marketing strategy at large organizations.
• Deep understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
• Executive‑level presentation and stakeholder‑management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and translate them into strategic actions.

Preferred Qualifications & What Sets You Apart

• Prior experience implementing or scaling arenaflex or comparable platforms (e.g., arenaflex, arenaflex, arenaflex).
• Deep familiarity with social ad platforms (arenaflex, arenaflex, arenaflex), social listening taxonomy, and crisis/PR workflows.
• Experience leading digital transformation projects or global rollouts across brands, geographies, or business units.
• Professional certifications such as PMP, Agile, or related credentials; fluency in campaign lifecycle management tools.
• Strong business acumen and comfort advising senior leaders such as CMOs, Digital Transformation leads, or Global Brand Managers.
• Exceptional relationship‑building skills, collaborative mindset, and ability to navigate complex organizations to earn trust at all levels.
• Customer‑first thinking with a bias toward empathy and proactive problem‑solving.
• Ability to distill complex technical needs into clear, actionable strategies that balance depth with business relevance.

Skills & Competencies for Success

• Technical Acumen: Proficiency with enterprise marketing platforms, API integrations, data pipelines, and analytics dashboards.
• Strategic Thinking: Ability to align technology solutions with broader business objectives and market trends.
• Communication Excellence: Clear, concise, and persuasive storytelling for both technical and non‑technical audiences.
• Project Management: Strong organizational skills, ability to manage multiple concurrent initiatives, and deliver on time.
• Analytical Insight: Comfort working with large data sets, interpreting metrics, and recommending data‑driven improvements.
• Collaboration: Proven teamwork across product, sales, services, and customer success functions.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Technical Success Manager, you will have access to:

• Mentorship programs with senior leaders in product, engineering, and go‑to‑market.
• Continuous learning subscriptions (formerly arenaflex) for courses on data science, AI, digital marketing, and leadership.
• Opportunities to lead cross‑regional initiatives, giving you exposure to global accounts and multi‑market strategies.
• Clear promotion pathways—from Senior Success Manager to Director of Customer Success, and eventually to VP‑level leadership roles.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Belonging, Innovation, and Impact.

• Belonging: Diverse teams, inclusive policies, and employee resource groups ensure every voice is heard.
• Innovation: A fast‑moving product environment encourages experimentation, hackathons, and idea incubation.
• Impact: Direct access to some of the world’s largest brands means your work drives measurable business outcomes.

Additional perks include flexible remote‑work options, daily meditation breaks, virtual fitness classes, and regular social events that keep the team connected across time zones.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary ranging from $100,000 to $166,000, calibrated based on experience, skill set, and geographic location.
• Performance‑based discretionary bonus, commission, and equity opportunities.
• Comprehensive health plans covering medical, dental, vision, and prescription drug coverage.
• Generous paid time off, flexible holidays, and caregiver/parental leave programs.
• 401(k) plan with 100% company match and immediate vesting.
• Life, disability, and accidental insurance.
• Well‑being stipend, mental‑health resources, and access to wellness platforms.

Commitment to Equality & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating a judgment‑free workplace where every employee—regardless of gender, race, ethnicity, age, sexual orientation, disability, or veteran status—can thrive. Our policies reflect a deep commitment to fairness, respect, and continuous improvement.

How to Apply

If you are passionate about driving customer success, love solving complex technical challenges, and want to make a tangible impact on world‑class brands, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex.

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