Senior Customer Engagement Account Executive Lead – Energy Efficiency, E‑Commerce Strategy & Stakeholder Partnerships

Why Join arenaflex?

arenaflex is a pioneering, women‑led energy transformation firm dedicated to making a measurable impact on the planet. With deep expertise in energy efficiency and a rapidly expanding portfolio of clean‑energy solutions, arenaflex partners with utilities, municipalities, and forward‑thinking organizations to tackle the most complex challenges of today’s energy landscape—load flexibility, electrification, carbon reduction, and beyond. Our mission is to empower customers to save energy, lower bills, and enjoy greater comfort at home while contributing to a sustainable future. As a member of the arenaflex Customer Engagement team, you will be at the forefront of this mission, shaping innovative programs that blend digital technology, e‑commerce expertise, and client‑centric strategy.

Position Overview

The Customer Engagement Account Executive Lead role is a senior, client‑facing position that blends strategic account management, e‑commerce program development, and cross‑functional leadership. Reporting to the Director of Customer Engagement, you will own the end‑to‑end delivery of digital energy‑efficiency initiatives for arenaflex’s utility partners and their residential customers. This includes cultivating high‑value relationships, driving revenue growth through marketplace and kit programs, and collaborating with internal teams—marketing, software development, supply chain, and operations—to ensure seamless execution and measurable outcomes.

Key Responsibilities

Strategic Account Management

• Develop, nurture, and expand relationships with key e‑commerce accounts, including major online marketplaces, limited‑time offers, and bundled kit programs.
• Serve as the primary point of contact for client stakeholders, ensuring alignment on program goals, timelines, and performance metrics.
• Identify and prioritize growth opportunities by analyzing sales data, market trends, and customer feedback.
• Present quarterly business reviews and strategic recommendations to senior client leadership.

E‑Commerce Program Execution

• Lead the creation, optimization, and launch of product listings, ensuring compelling content, competitive pricing, and effective promotional strategies.
• Collaborate with marketing to craft targeted campaigns that drive traffic and conversion across digital channels.
• Work closely with the software development team to define technical requirements, scope, and success criteria for new site launches.
• Coordinate user acceptance testing (UAT) and quality assurance (QA) activities to guarantee a flawless user experience.
• Provide comprehensive training and documentation on new promotions, ensuring internal teams are fully equipped to support rollout.

Cross‑Functional Leadership

• Facilitate regular communication between sales, product, engineering, and supply chain to maintain alignment on project milestones.
• Lead cross‑functional project teams, managing timelines, risk mitigation, and resource allocation.
• Act as an advocate for the customer’s voice within arenaflex, influencing product roadmaps and service enhancements.

Performance Reporting & Continuous Improvement

• Generate detailed performance reports that highlight key metrics such as conversion rates, average order value, and energy‑savings impact.
• Deliver actionable insights and recommendations to both internal stakeholders and client partners.
• Stay abreast of industry best practices, emerging e‑commerce platforms, and regulatory changes that could affect program success.
• Proactively resolve any operational issues, escalations, or client concerns with speed and professionalism.

Essential Qualifications

• Minimum 3 years of experience managing client and account relationships, preferably in a B2B or B2C environment.
• At least 2 years of hands‑on experience in retail, e‑commerce, or energy‑efficiency program delivery.
• Demonstrated ability to analyze data, interpret market trends, and translate insights into strategic actions.
• Exceptional verbal and written communication skills, with a polished, professional demeanor when representing arenaflex.
• Strong enthusiasm for building lasting client partnerships and delivering measurable value.

Preferred Skills, Education & Experience

• Bachelor’s degree in Business, Marketing, Energy Management, or a related field (advanced degree a plus).
• Proven track record of effective time management, forecasting, planning, and problem‑solving in fast‑paced environments.
• Advanced proficiency with Microsoft Office Suite; experience with Salesforce, Slack, Asana, or similar collaboration tools is highly desirable.
• Background in the energy, sustainability, or environmental management sectors, with a solid understanding of regulatory frameworks.
• Passion for sustainability and a genuine desire to make a positive environmental impact through innovative programs.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture, set long‑term objectives, and align day‑to‑day activities with overarching business goals.
• Analytical Acumen: Comfort working with large data sets, extracting insights, and presenting findings in a clear, compelling manner.
• Collaboration: Skilled at fostering teamwork across diverse functional groups, encouraging open communication, and driving consensus.
• Customer‑Centric Mindset: Deep empathy for client needs and a relentless focus on delivering exceptional experiences.
• Project Management: Expertise in planning, executing, and delivering complex initiatives on time and within budget.
• Adaptability: Thrive in a dynamic, rapidly evolving industry and quickly adjust to new technologies, market shifts, and regulatory updates.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. You will have access to:

• Mentorship from senior leaders who are industry pioneers in clean‑energy transformation.
• Continuous learning programs, including certifications in energy management, digital marketing, and agile project delivery.
• Opportunities to lead high‑visibility projects that directly influence the company’s strategic direction.
• A clear career ladder that can lead to roles such as Senior Account Director, Head of E‑Commerce Strategy, or Vice President of Customer Engagement.

Work Environment & Culture

arenaflex fosters an inclusive, collaborative, and purpose‑driven workplace. Our culture is built on:

• Diversity & Inclusion: A women‑led organization that celebrates diverse perspectives and ensures every voice is heard.
• Innovation: A culture that encourages experimentation, embraces new ideas, and rewards creative problem‑solving.
• Impact: Every employee’s work contributes to tangible environmental outcomes—lower carbon footprints, reduced energy consumption, and healthier communities.
• Flexibility: Hybrid work arrangements, flexible hours, and a supportive environment that respects work‑life balance.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base salary range of $65,000 – $111,000, commensurate with experience, expertise, and geographic location.
• Discretionary annual bonus tied to individual performance and company success.
• Comprehensive health, dental, and vision insurance plans with generous employer contributions.
• 401(k) retirement plan featuring company matching to help you build long‑term financial security.
• Three weeks of paid vacation annually, plus paid holidays and additional personal days.
• Professional development stipend, tuition reimbursement, and access to industry conferences.
• Wellness programs, employee assistance resources, and a supportive community of like‑minded colleagues.

Equal Opportunity Commitment

arenaflex is an Equal Opportunity Employer. We are dedicated to providing a workplace free from discrimination and harassment, where all employees—regardless of race, color, religion, national origin, gender, age, disability, marital status, genetics, veteran status, sexual orientation, or any other protected characteristic—can thrive and contribute to our shared mission.

Application Process

If you are a results‑driven professional with a passion for sustainability, e‑commerce excellence, and client partnership, we invite you to join arenaflex’s mission‑focused team. To apply, please submit your resume and a compelling cover letter that highlights your relevant experience and explains why you are excited about this opportunity.

Take the Next Step

At arenaflex, you will not only advance your career—you will help shape the future of energy consumption for millions of households. Join us, and be part of a movement that powers change, drives innovation, and creates lasting environmental impact.