Senior Product Analytics Strategist – Customer Success, LATAM Enterprise Advisory (Spanish Fluency, Growth & Data‑Driven Impact)

About arenaflex – Pioneering the Future of Digital Product Insight

arenaflex is the leading digital analytics platform that empowers organizations to unlock the full potential of their products. With more than 4,300 customers worldwide—including some of the most recognizable brands in entertainment, sports, commerce, and hospitality—arenaflex delivers self‑service visibility across the entire customer journey. By helping teams capture trustworthy data, uncover clear behavioral insights, and act faster, arenaflex enables product, data, and marketing teams to design experiences that drive sustainable growth.

Our platform consistently ranks at the top of industry analyst reports and peer‑review sites, reflecting our commitment to innovation, reliability, and customer success. At arenaflex, we live by three core values: humility, ownership, and a growth mindset. We approach every challenge with curiosity, take responsibility for our contributions, and continuously strive to improve ourselves, our teammates, and the value we deliver to our customers and partners.

arenaflex’s Commitment to Diversity, Equity & Inclusion (DEI): We believe that diverse perspectives fuel better product decisions, enable more creative problem‑solving, and produce stronger solutions. Our inclusive culture prioritizes psychological safety, empathy, and human connection, ensuring that employees of every background can thrive.

Role Overview – Product Analytics Strategist (Customer Success)

This is a client‑facing Product Analytics role embedded within our Customer Success organization. While prior Customer Success experience is a plus, it is not a prerequisite—we will equip you with our proven playbooks and continuous coaching. The role requires fluent business Spanish and a strong technical foundation, allowing you to serve as a strategic advisor to a portfolio of LATAM enterprise customers.

As a Product Analytics Strategist at arenaflex, you will partner with senior product, analytics, and growth leaders to translate data into actionable strategies that accelerate adoption, improve key product metrics, and generate long‑term value for both our customers and arenaflex.

Key Responsibilities

• Collaborate with customers’ Product, Analytics, and Growth teams to define strategic objectives, set measurable goals, and execute data‑driven plans that move critical product metrics such as activation, retention, and conversion.
• Act as a trusted advisor to senior stakeholders—including Chief Product Officers, VPs of Product, and Heads of Analytics—guiding them on how to leverage arenaflex to inform product roadmaps, prioritize experiments, and drive evidence‑based decision‑making.
• Lead strategic business reviews and deep‑dive analytics workshops that showcase impact, surface growth opportunities, and align product initiatives with business outcomes.
• Translate product usage signals, health metrics, and cohort analyses into clear, concise recommendations that improve user activation, reduce churn, and increase revenue.
• Partner with Sales, Product, and Services teams to channel customer feedback into product enhancements, adoption programs, and new feature rollouts.
• Develop and codify best‑practice playbooks, templates, and frameworks that enable customers to scale evidence‑based product development across their organizations.
• Travel up to 5‑10 days per month to on‑site customer locations in Texas, Georgia, South Florida, and other LATAM hubs to deepen relationships and deliver hands‑on workshops.

Essential Qualifications

• 5+ years of experience in Product Management, Growth, or Product Analytics roles within SaaS or digital‑first environments.
• Hands‑on expertise with product analytics tools (arenaflex, Mixpanel, Google Analytics, Heap, etc.) and a proven track record of using data to shape product strategy.
• Demonstrated ability to drive core product metrics—activation, retention, conversion—through analytics‑driven prioritization and rapid experimentation.
• Experience delivering measurable growth by aligning roadmap bets to a clear KPI tree and rigorously instrumenting impact.
• Fluent business Spanish (required) with the ability to communicate complex analytical concepts to senior executives in both English and Spanish.
• Strong technical acumen: comfortable discussing events, properties, cohorts, basic experimentation, and implementation considerations; quick to learn new tools and collaborate with engineering and data teams.
• Exceptional communication and storytelling skills—able to turn sophisticated analysis into concise, actionable recommendations for senior audiences.

Preferred Qualifications & Additional Skills

• Familiarity with modern AI/LLM models and their practical product use cases; ability to identify pragmatic AI opportunities, define success metrics, and maintain awareness of data privacy and responsible AI principles.
• Experience working in LATAM markets, understanding cultural nuances, and adapting product strategies to regional needs.
• Background in consulting or professional services, especially within a technology or analytics context.
• Certification in analytics, data science, or product management (e.g., Pragmatic Institute, AIPMM, or similar).

Core Skills & Competencies

• Analytical Rigor: Ability to design, execute, and interpret complex analyses, turning raw data into strategic insights.
• Strategic Thinking: Skill in aligning product initiatives with broader business objectives and translating vision into measurable roadmaps.
• Customer‑Centric Mindset: Passion for helping customers succeed, with a proactive approach to uncovering hidden opportunities.
• Collaboration: Proven ability to work cross‑functionally with Sales, Product, Engineering, and Services teams.
• Adaptability: Comfortable navigating fast‑changing environments, learning new technologies, and adjusting strategies on the fly.
• Presentation Excellence: Confidence presenting to C‑suite audiences, delivering compelling narratives that drive decision‑making.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Product Analytics Strategist, you will have access to:

• Mentorship programs pairing you with senior product leaders and data scientists.
• Quarterly learning stipends for certifications, conferences, or specialized courses.
• Internal workshops on emerging analytics techniques, AI/ML fundamentals, and advanced experimentation frameworks.
• Clear promotion pathways toward Senior Strategist, Principal Analyst, or Product Leadership roles.
• Opportunities to contribute to arenaflex’s product roadmap by feeding customer insights directly into our development cycle.

Work Environment & Culture at arenaflex

Our culture is built on humility, ownership, and a growth mindset. We celebrate curiosity, encourage knowledge sharing, and foster an environment where every voice matters. Key cultural pillars include:

• Psychological Safety: Team members feel comfortable taking risks, asking questions, and admitting mistakes.
• Empathy & Inclusion: Diverse perspectives are actively sought and valued, creating richer product outcomes.
• Continuous Learning: Regular “Lunch & Learn” sessions, internal hackathons, and a library of on‑demand learning resources.
• Flexibility: Hybrid work model with flexible time‑off policies, allowing you to balance personal commitments and professional ambitions.
• Community Impact: Paid volunteer days, charitable giving grants, and initiatives that give back to the communities where we live and work.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support your health, wealth, and well‑being:

• Comprehensive medical, dental, and vision coverage with 100% employer‑paid premiums for employee plans.
• Generous paid time off, flexible holidays, and additional days for personal wellness.
• Stipends for wellness, commuter transit, home‑office equipment, and continuous learning.
• Robust parental benefits, including 12‑20 weeks of paid parental leave, fertility and adoption support, and backup childcare.
• Access to mental‑health resources, including free coaching, therapy sessions, and One Medical membership (U.S. locations).
• Employee Stock Purchase Program (ESPP) and potential equity participation.
• Annual performance bonuses tied to individual and company success.

Why Join arenaflex?

If you are passionate about turning data into strategic product advantage, love collaborating with senior leaders, and thrive in a fast‑growing, purpose‑driven environment, arenaflex is the place to amplify your impact. You will work with a global team of humble, lifelong learners who are dedicated to helping each other succeed while delivering world‑class analytics solutions to some of the most ambitious companies on the planet.

Application Process

Ready to shape the future of product analytics? Submit your application through the link below. Our recruiting team will review your profile, and if there’s a fit, you’ll be invited to a series of conversations designed to showcase your expertise and cultural alignment.

Apply to this Role

Equal Opportunity Statement

arenaflex provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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