Remote Account Receivable & Dispatch Coordinator – QuickBooks, Data Entry, Customer Service, and Phone Support (Flexible 30‑Hour Work‑From‑Home Role)
About arenaflex – Leading the Way in Water Damage Restoration
arenaflex is a fast‑growing, technology‑driven restoration firm that specializes in rapid water‑damage response, structural drying, and comprehensive debris removal. Our mission is to protect homes and businesses from the devastating effects of water intrusion, delivering peace of mind through expert service, cutting‑edge equipment, and a 24/7 emergency response team. With a reputation built on reliability, speed, and professionalism, arenaflex has become a trusted partner for property owners, insurance carriers, and commercial clients across the region.
Our success is powered by a dedicated workforce of certified technicians, seasoned office staff, and forward‑thinking support professionals. As we expand our operations, we are looking for a detail‑oriented, tech‑savvy individual to join our remote team as an Account Receivable & Dispatch Coordinator. This role is essential to keeping our financial flow smooth, our dispatch schedule efficient, and our customers informed.
Why This Role Is Perfect for You
If you thrive in a dynamic environment where numbers meet people, enjoy mastering QuickBooks, and love the challenge of juggling multiple priorities, this position offers the ideal blend of accounting precision and operational coordination. You will work from the comfort of your home after a brief, hands‑on training period at our office, enjoying flexible scheduling, competitive pay, and the satisfaction of contributing to a mission‑critical industry.
Key Responsibilities – What You’ll Do Every Day
- Account Receivable Management: Process incoming payments, reconcile accounts, and ensure timely posting of invoices in QuickBooks. Identify and resolve discrepancies, follow up on overdue balances, and maintain accurate aging reports.
- Dispatch Coordination: Receive service requests, prioritize jobs based on urgency and location, and assign qualified technicians using our dispatch platform. Monitor job progress, update status in real time, and communicate any changes to field crews.
- Data Entry & Documentation: Accurately input customer information, job details, and financial transactions into Google Sheets and Google Docs. Maintain organized digital records that support audit trails and reporting requirements.
- Phone & Customer Interaction: Answer inbound calls from clients, insurance adjusters, and vendors. Provide courteous, knowledgeable assistance, schedule appointments, and relay critical information to the dispatch team.
- Reporting & Analysis: Generate weekly and monthly financial summaries, dispatch efficiency reports, and key performance indicators (KPIs) for management review. Highlight trends, suggest improvements, and support strategic decision‑making.
- On‑Call Support (Optional): Participate in occasional on‑call rotations to ensure continuous coverage for emergency dispatches and urgent accounting queries.
Essential Qualifications – What We Require
- Minimum of 2 years’ experience in accounts receivable, preferably within a service‑oriented or restoration environment.
- Proficiency with QuickBooks Online or Desktop, including invoice creation, payment processing, and report generation.
- Strong command of Google Workspace (Docs, Sheets, Drive) for data entry, collaboration, and document management.
- Excellent verbal and written communication skills; ability to handle phone inquiries professionally.
- Demonstrated ability to multitask, prioritize, and meet deadlines in a fast‑paced setting.
- Reliable high‑speed internet connection, a dedicated computer or laptop, and a functional phone line for remote work.
- Self‑motivated, detail‑oriented, and capable of working independently with minimal supervision.
Preferred Qualifications – What Sets You Apart
- Experience in the restoration, construction, or property‑maintenance industries.
- Familiarity with dispatch software or field service management tools (e.g., ServiceTitan, Jobber, FieldAware).
- Basic understanding of insurance claim processes and documentation requirements.
- Certification in bookkeeping or accounting (e.g., AAT, CPA‑track coursework).
- Previous remote work experience with a proven track record of productivity.
Core Skills & Competencies
- Analytical Thinking: Ability to interpret financial data, spot inconsistencies, and propose corrective actions.
- Customer Service Excellence: Empathy, patience, and clear communication when dealing with distressed clients.
- Organizational Mastery: Systematic approach to managing multiple job orders, invoices, and follow‑ups simultaneously.
- Technology Fluency: Comfort navigating cloud‑based platforms, troubleshooting minor technical issues, and learning new software quickly.
- Team Collaboration: Working closely with technicians, office staff, and management to ensure seamless operations.
Career Growth & Learning Opportunities at arenaflex
arenaflex invests heavily in employee development. As a member of our remote team, you will have access to:
- Ongoing training modules on advanced QuickBooks features, financial analytics, and industry‑specific best practices.
- Mentorship from senior accountants and dispatch managers who will guide you toward leadership roles.
- Opportunities to cross‑train in related functions such as billing, collections, and field operations, broadening your skill set.
- Eligibility for internal promotions to senior accounting, operations coordination, or supervisory positions as the company scales.
- Regular webinars on emerging trends in restoration technology, insurance processes, and customer experience optimization.
Work Environment & Culture – Why arenaflex Is a Great Place to Work
Even though this role is remote, you’ll feel the camaraderie of a close‑knit team that values transparency, respect, and continuous improvement. arenaflex promotes a culture where:
- Every voice matters – ideas for process enhancements are welcomed and often implemented.
- Work‑life balance is respected – flexible scheduling, paid time off, and a supportive management style help you maintain personal well‑being.
- Recognition is frequent – monthly awards, peer‑to‑peer shout‑outs, and performance bonuses celebrate achievements.
- Safety and well‑being are prioritized – we provide ergonomic guidelines for home office setups and mental‑health resources.
Compensation, Perks & Benefits
arenaflex offers a competitive hourly rate of $18.00 per hour, reflecting the importance of this role to our financial and operational health. In addition to base pay, you will enjoy:
- Flexible work‑from‑home arrangements after an initial in‑office training period.
- Potential on‑call shift differentials for after‑hours support.
- Paid holidays, vacation days, and sick leave.
- Professional development stipend for courses, certifications, or conferences.
- Access to a comprehensive health, dental, and vision insurance package (eligible after a probationary period).
- Retirement savings plan with employer matching contributions.
- Technology allowance to support your home office equipment needs.
Application Process – How to Join arenaflex
If you are ready to bring your accounting acumen, dispatch savvy, and customer‑service passion to a thriving restoration leader, we want to hear from you. Follow these steps to apply:
- Prepare an up‑to‑date resume highlighting relevant QuickBooks, accounts receivable, and dispatch experience.
- Write a brief cover letter explaining why you are excited about the remote Account Receivable & Dispatch Coordinator role at arenaflex.
- Submit your application through our online portal. Our recruiting team will review your materials promptly.
- If selected, you will be invited to a virtual interview, followed by a short, in‑office training session to familiarize you with our systems and culture.
We are looking to fill this position immediately, so early applications are encouraged. don’t miss the chance to become an integral part of arenaflex’s mission to restore homes, protect families, and deliver exceptional service.
Take the Next Step – Apply Today!
Join arenaflex and play a pivotal role in a company that values precision, compassion, and innovation. Your expertise will directly impact the financial health of our operations and the satisfaction of our clients during their most vulnerable moments. Apply now and start a rewarding career with a forward‑thinking, people‑first organization.
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