Customer Service Representative – School Engagement & Data Management (Full‑Remote) – Join arenaflex’s Mission‑Driven Team

About arenaflex

Founded in 1924, arenaflex has been a pioneering force in the fight against cardiovascular disease, cutting related deaths by half over the past century. Today, we continue to push the boundaries of health innovation, education, and community impact. Our mission is to inspire healthier lives for everyone—regardless of background, geography, or circumstance. As a globally recognized nonprofit leader, arenaflex blends scientific research, public‑policy advocacy, and grassroots programs to create lasting change. When you join arenaflex, you become part of a movement that values every voice, celebrates diversity, and empowers you to make a tangible difference.

Why This Role Matters

The School Engagement Customer Service Representative is a critical hub in arenaflex’s national school‑based campaigns, including the Kids Heart Challenge and the arenaflex Challenge. These initiatives connect millions of students, educators, and volunteers with life‑saving heart health education. By delivering exceptional service, precise data management, and seamless administrative support, you will help ensure that each campaign runs smoothly, meets its fundraising goals, and maximizes its educational impact.

Position Overview

This is a fully remote, full‑time role based in Texas (USA). You will work closely with internal teams, senior leadership, external partners, volunteers, parents, and school staff. Your day‑to‑day responsibilities will blend customer service excellence, data stewardship, project coordination, and high‑level administrative support. Success in this role requires a proactive mindset, meticulous attention to detail, and the ability to adapt quickly to evolving processes and technology platforms.

Key Responsibilities

Customer Service Excellence

• Provide timely, courteous, and accurate responses to internal and external inquiries via email, phone, and the internal inbox system.
• Build and nurture strong relationships with staff, volunteers, parents, and school administrators, ensuring a positive experience throughout the campaign lifecycle.
• Escalate complex issues to appropriate teams while maintaining ownership of the resolution process.

Data Management & System Proficiency

• Enter, verify, and maintain donor and participant data in CRM platforms such as Dynamics and Luminate, adhering to strict quality standards and deadlines.
• Generate weekly and monthly reports, ensuring metrics are accurate, complete, and delivered on schedule.
• Collaborate with the reports team to track campaign performance, identify trends, and recommend data‑driven improvements.

Business Literacy & Process Support

• Develop a deep understanding of arenaflex’s School Engagement business processes, including fundraising, event coordination, and educational outreach.
• Utilize internal systems to streamline workflows, reduce manual effort, and enhance overall campaign efficiency.
• Continuously seek opportunities to refine processes, document best practices, and share knowledge across the team.

Project & Team Collaboration

• Participate in cross‑functional mini‑teams, contributing to task completion, deadline adherence, and quality assurance.
• Assist senior leadership with calendar management, expense reporting, and other administrative duties to keep projects on track.
• Facilitate effective communication among team members, ensuring everyone has the information they need to succeed.

Donation Processing & Compliance

• Accurately process donations, adhering to arenaflex’s financial standards and regulatory requirements.
• Maintain confidentiality and security of donor information, following best practices for data protection.

Required Qualifications

• Customer‑service mindset: Proven ability to handle inquiries, resolve issues, and deliver timely, courteous solutions.
• Interpersonal skills: Demonstrated success building collaborative relationships with diverse internal and external stakeholders.
• Communication proficiency: Strong oral and written abilities, with the capacity to convey complex information clearly.
• Attention to detail: Experience with precise data entry, order management, and quality control across multiple systems.
• Technical adaptability: Comfortable learning new software quickly; proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook) or comparable tools.
• Project management experience: Track record of leading tasks, coordinating cross‑functional teams, and meeting deadlines.
• Flexibility: Ability to thrive in a dynamic environment, adjust to changing processes, and adopt new tools as needed.

Preferred Qualifications & Additional Skills

• Experience with CRM platforms (e.g., Dynamics 365, Salesforce) or similar data‑management systems.
• Background in nonprofit fundraising, education outreach, or health‑related campaigns.
• Familiarity with remote collaboration tools such as Slack, Microsoft Teams, or Zoom.
• Knowledge of data‑privacy regulations (e.g., GDPR, CCPA) and best practices for handling sensitive information.
• Demonstrated commitment to diversity, equity, and inclusion initiatives.

Core Competencies for Success

• Problem‑solving: Anticipate challenges, propose practical solutions, and follow through to resolution.
• Organizational agility: Manage multiple priorities, keep detailed records, and meet tight timelines without sacrificing quality.
• Team orientation: Contribute positively to group dynamics, share knowledge, and support colleagues.
• Digital fluency: Navigate multiple platforms simultaneously, troubleshoot technical issues, and stay current with emerging tools.
• Empathy & advocacy: Understand the needs of schools, volunteers, and donors, and champion their interests within arenaflex.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional growth of its employees. As a member of our School Engagement team, you will have access to:

• arenaflex Learning Hub: An award‑winning online university offering more than 100,000 resources, courses, and certifications tailored to nonprofit professionals.
• Mentorship programs: Pairing with senior leaders to accelerate skill development and career progression.
• Employee Resource Groups (ERGs): Communities focused on diversity, wellness, sustainability, and more, providing networking and leadership opportunities.
• Tuition assistance: Financial support for continued education that aligns with your role or future aspirations within arenaflex.
• Clear advancement pathways: Opportunities to move into senior project coordination, program management, or strategic operations roles as you demonstrate impact.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent.

• Base Salary: $50,000 – $55,000 annually, commensurate with experience and geographic considerations.
• Performance Incentives: Merit‑based salary increases and eligibility for incentive programs tied to individual and team achievements.
• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance options; robust retirement plan with employer match and automatic contributions.
• Well‑being Programs: Employee assistance, wellness initiatives, telemedicine, and on‑demand medical consultations.
• Paid Time Off: Minimum of 16 days PTO for new hires, increasing with tenure, plus 12 paid holidays each year.
• Flexible Work Arrangements: Fully remote position with the autonomy to design your own productive workspace.
• Professional Development: Access to arenaflex Learning Hub, ERGs, mentorship, and tuition assistance.

Work Environment & Culture at arenaflex

Our culture—#TheArenaflexLife—is built on three pillars: inclusion, work‑life harmony, and shared purpose. We celebrate diverse perspectives, encourage open dialogue, and ensure every employee feels Seen, Heard, and Valued. Whether you’re collaborating on a national campaign or supporting senior leadership, you’ll experience a supportive, mission‑driven atmosphere where personal growth is as important as organizational impact.

How to Apply

If you are passionate about education, health advocacy, and delivering exceptional service, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter that highlights how your experience aligns with the responsibilities and values outlined above.

Apply Now – Join arenaflex’s School Engagement Team

Closing Statement

arenaflex is committed to creating a workforce that reflects the communities we serve. We welcome applicants of all backgrounds, including protected veterans and individuals with disabilities. Your unique experiences will enrich our mission and help us drive breakthroughs in heart health education across the nation. Take the next step in your career and become part of a purpose‑filled organization where your contributions truly matter.