Co‑op – Customer Experience (CX) Insights & Prioritization – Data‑Driven Analytics, Personalization & Strategy – Spring 2025 Rotation – Atlanta, GA

About arenaflex – Pioneering Customer‑Centric Innovation

arenaflex is a global leader in the aviation and travel ecosystem, renowned for turning complex data into actionable insights that shape the way millions of passengers experience air travel every day. With a relentless focus on safety, reliability, and personalized service, arenaflex continuously invests in cutting‑edge technology, advanced analytics, and a culture of curiosity. Our mission is to create seamless, delightful journeys that anticipate the needs of every traveler, from the moment they book a ticket to the moment they step off the plane. As part of this mission, the Customer Experience (CX) Insights & Prioritization organization plays a pivotal role in translating raw data into strategic decisions that drive measurable improvements across the entire customer lifecycle.

Role Overview – Why This Co‑op Matters

The CX Insights & Prioritization team is looking for a motivated, data‑curious co‑op to join us for three alternating full‑time rotations in Atlanta, GA. This is a unique opportunity to work side‑by‑side with seasoned analytics professionals, immerse yourself in real‑world projects, and directly influence the design and execution of arenaflex’s enterprise‑wide CX initiatives. You will help shape the voice of the customer, ensure that strategic priorities are data‑backed, and contribute to the creation of personalized experiences that set arenaflex apart from the competition.

Key Responsibilities

• Data Exploration & Analysis: Research, clean, and interpret large‑scale customer datasets to uncover trends, pain points, and opportunities for improvement.
• KPI Measurement: Track and evaluate key performance indicators (KPIs) related to satisfaction, loyalty, and operational efficiency, linking them to business outcomes.
• Reporting & Dashboard Development: Design and build intuitive reports and interactive dashboards that surface insights for stakeholders across the organization.
• Automation & Process Optimization: Identify manual reporting processes and develop automated solutions using SQL, Python, or VBA to increase efficiency and accuracy.
• Root‑Cause Analysis: Conduct deep‑dive investigations into customer pain points, translating findings into actionable recommendations.
• Stakeholder Collaboration: Partner with cross‑functional teams—including Marketing, Operations, Product, and Technology—to understand data needs and deliver tailored analyses.
• Cross‑Divisional Data Integration: Query and combine data from multiple business units, ensuring a holistic view of the customer journey.
• Presentation & Communication: Craft compelling presentations that clearly articulate insights, recommendations, and the expected impact on CX initiatives to senior leadership.
• Strategic Prioritization Support: Assist in the evaluation and ranking of CX projects based on data‑driven criteria, aligning resources with the highest‑value opportunities.
• Change Management Participation: Contribute to the development of best‑practice frameworks, standard operating procedures, and Centers of Excellence that embed a customer‑first mindset throughout arenaflex.

Essential Qualifications

• Currently enrolled in a bachelor’s degree program with flexibility to accommodate a co‑op schedule.
• Proficiency with Microsoft Office Suite—especially Excel (pivot tables, VLOOKUP, data visualization) and PowerPoint (professional slide design).
• Demonstrated interest in data analysis; basic experience with SQL is preferred, and exposure to Python or other coding languages is a plus.
• Strong interpersonal skills with the ability to build collaborative relationships with peers, mentors, and senior leaders.
• Self‑motivated, intellectually curious, and results‑oriented, with a proven track record of meeting deadlines and following through on commitments.
• Availability for three alternating co‑op terms (Spring 2025, Fall 2025, Summer 2026) as outlined in the rotation schedule.
• Commitment to safety, data security, and ethical handling of customer information.
• Embraces diversity of thought, background, and perspective, contributing to an inclusive workplace.
• High school diploma, GED, or equivalent; must be at least 18 years old and authorized to work in the United States.

Preferred Qualifications – What Sets You Apart

• Pursuing a degree in Engineering, Computer Science, Data Science, Business/Management, Mathematics/Statistics, Economics, or a related quantitative discipline.
• Completion of at least 30 semester hours of relevant coursework.
• Hands‑on experience with statistical analysis and predictive modeling techniques such as linear regression, segmentation, non‑linear regression, operations research, or machine learning.
• Proficiency in additional coding or analytics tools (e.g., SAS, R, C, VBA, Python) and familiarity with data‑visualization platforms like Tableau or Power BI.
• Coursework or project experience in market research, consumer behavior, or competitive benchmarking.
• Demonstrated ability to translate complex analytical findings into clear, business‑focused recommendations.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect large datasets, identify patterns, and draw logical conclusions.
• Communication: Strong written and verbal skills; capable of presenting technical information to non‑technical audiences.
• Problem‑Solving: Creative approach to tackling ambiguous challenges and developing innovative solutions.
• Collaboration: Team‑oriented mindset with a willingness to share knowledge and learn from others.
• Technical Acumen: Comfort with SQL queries, data manipulation, and basic scripting; eagerness to expand technical toolkit.
• Customer Empathy: Deep appreciation for the customer perspective, ensuring that insights always serve the end‑user.
• Project Management: Ability to manage multiple tasks, prioritize effectively, and deliver results on schedule.

Learning & Development Opportunities

During your co‑op, you will be embedded within a high‑performing analytics community that offers mentorship, structured learning pathways, and exposure to industry‑leading tools. You will have access to:

• Weekly “Insight Sessions” where senior data scientists share real‑world case studies and emerging best practices.
• Hands‑on workshops on advanced SQL, data visualization, and introductory machine‑learning concepts.
• Cross‑functional shadowing opportunities with CX strategy, product design, and operations teams to understand how data drives decision‑making across the enterprise.
• Professional development resources, including certifications in data analytics, presentation design, and project management.
• Networking events with arenaflex leaders, alumni, and industry partners to build a robust professional network.

Culture, Environment & Benefits at arenaflex

arenaflex fosters a collaborative, inclusive, and forward‑thinking environment where curiosity is celebrated and innovation is encouraged. Our co‑op participants are treated as integral members of the team, receiving the same respect, resources, and growth opportunities as full‑time employees. Highlights of our culture include:

• Inclusive Workplace: A commitment to diversity, equity, and inclusion that ensures every voice is heard.
• Flexibility: Hybrid work options that balance on‑site collaboration in Atlanta with remote productivity.
• Well‑Being Programs: Access to wellness initiatives, mental‑health resources, and employee assistance programs.
• Community Impact: Opportunities to contribute to sustainability and community outreach projects that align with arenaflex’s corporate responsibility goals.
• Recognition & Rewards: Regular acknowledgment of outstanding contributions through awards, shout‑outs, and career‑advancement pathways.

Compensation & Perks

While specific salary details vary by location and academic level, arenaflex offers a competitive co‑op stipend that reflects market standards. Additional benefits include:

• Paid time off for holidays and academic breaks.
• Access to on‑site fitness centers, cafeterias, and transportation subsidies.
• Professional development budget for conferences, courses, and certifications.
• Mentorship programs that pair you with senior leaders in analytics and CX strategy.
• Potential for full‑time employment after successful completion of the co‑op rotations.

How to Apply

If you are eager to turn data into meaningful customer experiences and thrive in a fast‑paced, collaborative environment, we invite you to submit your application today. Please click the link below to begin the process:

Apply to this co‑op opportunity at arenaflex

Join arenaflex and Shape the Future of Travel

At arenaflex, your curiosity will be met with mentorship, your ideas will be amplified by data, and your contributions will directly influence the journeys of millions of travelers worldwide. This co‑op is more than a resume builder—it is a launchpad for a career dedicated to creating customer‑centric, data‑driven solutions that set industry standards. Take the next step in your professional journey and become part of a team that is redefining the future of customer experience.