Customer Experience Design Co‑Op – Spring 2025 – Hands‑On Service Recovery, Onboard & Uniform Brand Innovation at arenaflex

About arenaflex – Pioneering the Future of Travel Experiences

arenaflex is a global leader in aviation, dedicated to redefining how millions of passengers and employees experience air travel every day. With a legacy of safety, reliability, and relentless innovation, arenaflex continuously invests in cutting‑edge products, services, and brand experiences that set the industry standard. Our mission is to create moments of delight—whether passengers are stepping onto a new aircraft, interacting with onboard entertainment, or wearing a uniform that reflects the pride of our frontline teams. As part of our commitment to nurturing the next generation of talent, arenaflex offers immersive co‑op programs that blend classroom learning with real‑world impact.

Role Overview – Customer Experience Design (CXD) Co‑Op (Spring 2025)

As a Customer Experience Design Co‑Op, you will join a dynamic CXD organization that shapes the end‑to‑end experience for both customers and employees across arenaflex’s worldwide operations. You will rotate through one of several high‑visibility teams—Service Recovery, Onboard Brand Experience, Uniform Brand Experience, In‑flight Entertainment Wi‑Fi, or In‑flight Entertainment Sync Seatback—contributing to research, analysis, ideation, and execution of projects that directly influence arenaflex’s brand promise.

Key Responsibilities

• Conduct market and competitor research to uncover trends that inform product and service enhancements.
• Analyze quantitative and qualitative data, translating insights into actionable recommendations for senior leadership.
• Develop compelling slide decks, executive presentations, and business cases that clearly articulate project goals, ROI, and strategic alignment.
• Collaborate with cross‑functional partners—including product managers, engineers, marketing, and operations—to ensure seamless project delivery.
• Assist in the planning and execution of internal and external events, brand activations, and stakeholder communications.
• Support the creation of business cases that justify investments in new onboard amenities, uniform designs, or Wi‑Fi solutions.
• Participate in ideation workshops, brainstorming sessions, and design sprints to generate innovative concepts that elevate the arenaflex experience.
• Maintain SharePoint sites and OneDrive repositories, ensuring that project documentation is organized, up‑to‑date, and accessible to team members.
• Provide on‑the‑ground feedback by testing prototypes, mock‑ups, or service processes, feeding real‑time observations back into the design loop.
• Uphold arenaflex’s safety, security, and data‑privacy standards in every task you undertake.

Minimum Qualifications (What You Need to Succeed)

• Eligibility to work full‑time for three alternating semesters while maintaining enrollment at an accredited college or university.
• Demonstrated experience in research analysis, presentation development, project coordination, and written communication.
• Strong organizational abilities, meticulous attention to detail, and the agility to pivot when priorities shift.
• Team‑oriented mindset with a passion for continuous improvement and collaborative problem‑solving.
• Proficiency in Microsoft PowerPoint, Word, and Excel; familiarity with SharePoint administration and OneDrive is a plus.
• Willingness to quickly learn new tools, methodologies, and industry‑specific knowledge.
• Commitment to safety, security, and ethical handling of personal and corporate data.
• Respect for diverse perspectives, cultures, and working styles.
• High school diploma, GED, or equivalent; must be at least 18 years old and authorized to work in the United States.

Preferred Qualifications (What Will Give You a Competitive Edge)

• Ability to juggle multiple projects simultaneously, meeting distinct timelines while coordinating with cross‑functional partners.
• Talent for crafting persuasive presentations that tell a clear story and influence senior leaders.
• Interest in developing leadership skills, problem‑solving techniques, and conflict‑resolution strategies to drive innovation.
• Experience with data visualization tools (e.g., Tableau, Power BI) or basic statistical analysis.
• Exposure to design thinking, service design, or user‑experience methodologies.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets and extract meaningful insights.
• Communication: Clear, concise, and persuasive written and verbal skills, tailored to diverse audiences.
• Project Management: Proven capacity to organize tasks, set milestones, and deliver results on schedule.
• Collaboration: Comfortable working in multidisciplinary teams and building consensus across departments.
• Creativity & Innovation: A curiosity‑driven mindset that seeks out new ideas and challenges the status quo.
• Technical Proficiency: Strong command of Microsoft Office suite; familiarity with collaboration platforms (SharePoint, OneDrive, Teams).
• Adaptability: Resilience in fast‑paced environments and readiness to learn emerging technologies.

Learning & Development – Your Growth Journey at arenaxflex

arenaflex invests heavily in the professional development of its co‑ops. Throughout the program you will:

• Receive mentorship from senior CXD leaders who will guide you through real‑world challenges.
• Participate in structured training modules covering design thinking, data analytics, stakeholder management, and presentation mastery.
• Gain exposure to the full product lifecycle—from concept and research to prototype testing and launch.
• Attend industry conferences, webinars, and internal “innovation days” that broaden your network and perspective.
• Earn a comprehensive performance review and a recommendation letter that can launch your post‑graduation career.

Career Path & Future Opportunities

Successful co‑ops often transition into full‑time roles within arenaflex’s CXD, Marketing, Product Management, or Operations teams. The experience you acquire—whether on the Service Recovery Team, Onboard Brand Experience Team, Uniform Brand Experience Team, In‑flight Entertainment Wi‑Fi Team, or In‑flight Entertainment Sync Seatback Team—positions you for a variety of career trajectories, including:

• Junior Product Analyst or Associate Product Manager.
• Customer Experience Analyst or Service Design Specialist.
• Brand Communications Coordinator.
• Data‑Driven Marketing Associate.
• Future leadership roles that shape arenaflex’s strategic direction.

Culture & Work Environment at arenaflex

arenaflex fosters an inclusive, collaborative, and high‑performance culture. Our employees are encouraged to bring their authentic selves to work, share diverse ideas, and challenge conventional thinking. The CXD organization embodies a “customer‑first” philosophy, where every team member’s contribution directly influences the quality of travel experiences worldwide. You will find a supportive environment that values safety, integrity, and continuous learning.

Compensation, Perks & Benefits (General Overview)

• Competitive hourly wage aligned with industry standards for co‑op positions.
• Access to arenaflex’s employee assistance program, health and wellness resources, and discounted travel benefits.
• Flexible work arrangements that accommodate academic schedules.
• Opportunities to network with senior executives, industry experts, and fellow co‑ops across global locations.
• Recognition programs that celebrate innovative ideas and outstanding performance.

Application Process & Next Steps

If you are eager to apply your academic knowledge to real‑world challenges, thrive in a fast‑moving environment, and want to be part of a brand that is reshaping the future of air travel, we invite you to submit your application today. Please attach your resume, a brief cover letter outlining your interest in CXD, and any relevant project work or portfolios.

Join arenaflex and help us keep climbing—one innovative experience at a time.

Apply Now