Customer Service & Order Entry Representative – Temp‑to‑Hire – Hybrid/On‑Site Roles in the Greater Houston Metro Area at arenaflex
About arenaflex
arenaflex is a leading staffing and workforce solutions partner that connects talented professionals with dynamic organizations across the United States. With a reputation built on integrity, reliability, and a deep understanding of the evolving labor market, arenaflex helps businesses thrive while empowering individuals to build rewarding careers. Our focus on collaborative partnerships, innovative talent strategies, and a people‑first culture makes arenaflex a trusted name for both employers and job seekers.
Why Join arenaflex?
At arenaflex, you’ll become part of a vibrant community that values growth, stability, and a positive work environment. Whether you are just starting your professional journey or looking to deepen your expertise, arenaflex offers a clear pathway to advancement, continuous learning, and a supportive network of mentors and peers. Our commitment to diversity, inclusion, and equitable hiring practices ensures that every voice is heard and every talent is celebrated.
Position Overview
We are actively recruiting enthusiastic, detail‑oriented individuals for multiple Temp‑to‑Hire Customer Service and Order Entry positions in three strategic locations across the Houston metropolitan area: North Houston, North East Houston, and the Galleria district. These roles are designed to blend in‑office collaboration with flexible hybrid schedules, allowing you to deliver exceptional service while maintaining a healthy work‑life balance.
Compensation ranges from $18 per hour to $21 per hour, commensurate with experience, skill set, and the specific responsibilities of each position. As a member of the arenaxflex team, you will receive a comprehensive benefits package, ongoing training, and clear opportunities for permanent placement.
Key Responsibilities
- Answer and manage multi‑line phone systems, providing courteous and efficient assistance to inbound and outbound callers.
- Perform fast, accurate data entry of orders, invoices, and customer information using both alphanumeric and 10‑key inputs.
- Maintain and update customer accounts, ensuring data integrity and compliance with internal standards.
- Generate, review, and distribute invoices, collaborating with finance and sales teams to resolve discrepancies.
- Provide proactive customer service, addressing inquiries, troubleshooting issues, and escalating complex matters when necessary.
- Support administrative functions such as filing, document preparation, and internal communications to keep office operations running smoothly.
- Utilize Microsoft Excel and other office productivity tools to create reports, track performance metrics, and identify process improvements.
- Participate in regular training sessions, team meetings, and performance reviews to continuously enhance skill sets and contribute to team goals.
Essential Qualifications
- Minimum 2 years of experience in an office environment, preferably within customer service, call center, order entry, or fulfillment operations.
- Demonstrated ability to handle high‑volume phone traffic while maintaining a professional and friendly demeanor.
- Strong data entry skills with a focus on accuracy; experience with 10‑key numeric entry is a plus.
- Intermediate proficiency in Microsoft Excel, including the ability to create basic formulas, sort data, and generate simple reports.
- Excellent written and verbal communication skills, with a proven track record of delivering clear, concise information to diverse audiences.
- Reliable attendance record and the ability to work both in‑office and hybrid schedules as required.
- Eligibility to work in the United States without sponsorship.
Preferred Qualifications
- Experience with customer relationship management (CRM) platforms such as Salesforce, Zoho, or similar tools.
- Prior exposure to invoicing software (e.g., QuickBooks, SAP, Oracle) and basic accounting principles.
- Certification or coursework in office administration, business communication, or related fields.
- Demonstrated problem‑solving abilities and a proactive approach to identifying operational efficiencies.
- Fluency in a second language, which can enhance service to a multicultural customer base.
Core Skills & Competencies
- Attention to Detail: Ability to spot errors quickly and maintain high data integrity.
- Time Management: Skillful at juggling multiple tasks, prioritizing urgent requests, and meeting deadlines.
- Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
- Team Collaboration: Comfortable working within cross‑functional teams and contributing to collective success.
- Adaptability: Flexibility to adjust to evolving processes, technology updates, and shifting business needs.
- Technical Proficiency: Comfortable navigating Windows operating systems, office suites, and web‑based applications.
Career Growth & Development
arenaflex is committed to your professional development. As a Temp‑to‑Hire associate, you will have access to:
- Structured onboarding programs that introduce you to arenaflex’s culture, tools, and best practices.
- Ongoing skill‑building workshops covering advanced Excel techniques, effective communication, and customer experience strategies.
- Mentorship opportunities with seasoned supervisors who can guide you toward leadership roles.
- Clear pathways to permanent full‑time positions, with performance‑based promotions and salary reviews.
- Eligibility for internal job postings across a broad network of partner companies, expanding your career horizons.
Compensation & Benefits
While exact compensation will be determined based on experience and role, all arenaflex team members enjoy a competitive hourly rate ranging from $18 to $21. In addition to base pay, you will receive:
- Comprehensive health, dental, and vision insurance options.
- Paid time off (PTO) and holiday pay to support work‑life balance.
- Retirement savings plans with employer matching contributions.
- Employee assistance programs (EAP) that provide confidential counseling and resources.
- Performance bonuses and referral incentives for outstanding contributions.
- Opportunities for tuition reimbursement and professional certification support.
Our Culture & Work Environment
arenaflex fosters an inclusive, collaborative, and forward‑thinking workplace. Our core values—Integrity, Innovation, Respect, and Excellence—shape every interaction, from client engagements to internal teamwork. You will find:
- A supportive environment where ideas are welcomed and innovation is encouraged.
- Regular team‑building events, virtual socials, and community outreach initiatives.
- Transparent communication channels that keep you informed about company goals and your role in achieving them.
- Flexible scheduling options that respect personal commitments while ensuring operational coverage.
- A commitment to diversity, equity, and inclusion, ensuring that every employee feels valued and empowered.
Application Process
If you are ready to launch or elevate your career in customer service and order entry, we invite you to apply today. Follow these steps:
- Review the qualifications and responsibilities outlined above to ensure a strong fit.
- Prepare an updated resume highlighting relevant experience, especially in data entry, phone handling, and Microsoft Excel.
- Submit your application through the link below. Our recruiting team will review your submission promptly.
- If selected, you will be contacted for a brief phone interview, followed by an on‑site or virtual assessment.
- Successful candidates will receive a formal offer and begin the onboarding journey with arenaflex.
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military/veteran status. We also consider applicants with criminal histories in accordance with applicable state and local laws.
Ready to Join arenaflex?
Take the next step toward a rewarding career where your talents are recognized, your growth is supported, and your contributions make a real impact. Click the link below to submit your application and become part of the arenaflex family.
Apply Now – Customer Service & Order Entry Representative at arenaflex
Apply for this job