Senior Customer Engineer – Microsoft 365, Copilot, SharePoint & Cloud Collaboration Solutions (Remote)

About arenaflex – Shaping the Future of Intelligent Transformation

arenaflex is a global technology and services leader that powers the world’s most iconic brands, today and into the future. As an intelligent transformation partner, arenaflex blends deep industry expertise, cutting‑edge data insights, and advanced technology to create experiences that are simple, seamless, and impactful. With a presence in more than 70 countries, arenaflex attracts top talent and celebrates a culture recognized repeatedly as a “World’s Best Workplace,” a “Best Company for Career Growth,” and a “Best Company Culture.”

Our Technical Products and Services team drives the core of arenaflex’s transformation, data, and technology services. By integrating world‑class digital engineering, human‑centered design, and powerful analytics, we unlock value for customers at scale. As a member of this team, you will work alongside industry‑leading experts, delivering strategic consulting, advisory services, and innovative solutions that modernize and simplify the customer experience.

Position Overview – Customer Engineer (M365, Copilot & SharePoint)

arenaflex is seeking experienced, forward‑thinking Customer Engineers to provide technical leadership to premier customers worldwide. In this role, you will ensure that client IT environments remain healthy, optimized, and aligned with Microsoft best practices. The position is highly consultative, emphasizing proactive engagement, risk mitigation, and rapid resolution of complex issues.

Based remotely, you will collaborate with cross‑functional technical teams, guide migration initiatives, and champion the adoption of Microsoft 365, Copilot, and SharePoint technologies. Your expertise will directly influence system availability, performance, and overall customer satisfaction, while building long‑term, trusted relationships.

Key Responsibilities

M365 and SharePoint Administration

• Administer, govern, and continuously improve SharePoint Online environments, ensuring compliance with security and governance policies.
• Implement, configure, and manage Microsoft 365 Copilot, OneDrive for Business, and related collaboration tools.
• Design, develop, and maintain SharePoint sites, libraries, and custom applications that meet business requirements.
• Monitor usage analytics, identify adoption gaps, and recommend enhancements to drive user productivity.

Technical Expertise & Support

• Act as the escalation point for critical customer issues, delivering rapid, expert support—often onsite or via remote sessions.
• Troubleshoot complex Office application problems, with a focus on Outlook, Teams, and other productivity tools.
• Support deployment of M365 Apps using SCCM, MECM, Intune, and Cloud Update services.
• Provide guidance on licensing, activation, and lifecycle management for both perpetual and subscription versions of Office.

Migration & Upgrade Leadership

• Lead end‑to‑end migration projects from on‑premises environments to cloud‑based solutions, ensuring minimal disruption.
• Drive upgrades from Office 2016 to Office 2019, Office LTSC 2021, and Microsoft 365 Apps, coordinating with stakeholders to align timelines and testing.
• Facilitate transitions from MSI‑based installations to Click‑to‑Run (C2R) models, optimizing deployment efficiency.
• Collaborate with third‑party vendors to address integration challenges and ensure seamless operation of add‑ins and extensions.

Customer Success & Advisory

• Conduct proactive health checks, risk assessments, and best‑practice reviews to prevent future issues.
• Deliver strategic consulting, design recommendations, and advisory services that align technology roadmaps with business objectives.
• Develop and present clear, actionable reports that illustrate system health, performance trends, and improvement opportunities.
• Mentor and enable client technical teams, empowering them to troubleshoot and maintain solutions independently.

Essential Qualifications

• Minimum 10 + years of overall IT experience, with a strong focus on enterprise collaboration platforms.
• At least 5 + years of hands‑on experience with Office 2016, Microsoft 365 Apps, and related administration tools.
• Deep familiarity with the Microsoft 365 Admin Center, SharePoint Online governance, and Copilot configuration.
• Proficiency in deploying and managing Office applications across Windows and macOS environments.
• Solid understanding of local and cloud‑based group policies, security baselines, and compliance frameworks.
• Experience handling environment‑specific scenarios involving third‑party applications, add‑ins, and custom scripts.

Preferred Skills & Attributes

• Exceptional problem‑solving and analytical abilities, with a track record of resolving high‑impact incidents.
• Strong communication skills—both written and verbal—tailored to technical and non‑technical audiences.
• Demonstrated customer‑service orientation and the ability to build lasting relationships.
• Self‑starter who thrives in a remote, independent work setting while also collaborating effectively within a global team.
• Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, SharePoint Administrator, or similar are a plus.

Skills and Competencies for Success

• Technical Acumen: Mastery of Microsoft 365 suite, SharePoint Online architecture, Power Platform basics, and modern deployment tools (Intune, SCCM, MECM).
• Project Management: Ability to plan, execute, and track migration projects, balancing scope, schedule, and quality.
• Customer Advocacy: Proactive mindset that anticipates client needs and delivers value‑added recommendations.
• Collaboration: Comfortable working with cross‑functional teams, including security, networking, and business analysts.
• Continuous Learning: Commitment to staying current with Microsoft roadmaps, emerging cloud technologies, and industry best practices.

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in the professional development of its employees. As a Customer Engineer, you will have access to:

• Structured learning pathways, including paid certifications, workshops, and internal bootcamps.
• Mentorship programs that pair you with senior architects and industry veterans.
• Opportunities to work on high‑visibility, global projects that shape the future of enterprise collaboration.
• Clear career ladders leading to senior engineering, solution architect, or practice lead roles.
• Regular knowledge‑sharing sessions, hackathons, and innovation challenges that encourage creative problem‑solving.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, flexible, and high‑performance culture. Our remote‑first policy empowers you to work from anywhere in the United States while staying connected through state‑of‑the‑art collaboration tools. We celebrate diversity, encourage open dialogue, and recognize achievements through awards, peer‑recognition programs, and career‑advancement incentives.

Our core values—innovation, integrity, and impact—guide every interaction. Whether you are troubleshooting a critical outage or presenting a strategic roadmap, you will experience a supportive environment that values your expertise and encourages you to push boundaries.

Compensation, Perks & Benefits

• Competitive Salary: Base range of $92,000 – $110,000, commensurate with experience, location, and skill set.
• Performance Incentives: Bonus and incentive programs aligned with individual and company performance.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus a robust employee assistance program.
• Retirement Planning: 401(k) plan with company match to help you build long‑term financial security.
• Work‑Life Balance: Generous paid time off, holidays, and dedicated paid learning days to support continuous growth.
• Remote Work Support: Stipends for home office setup, high‑speed internet, and collaboration tools.
• Community & Belonging: Employee resource groups, volunteer initiatives, and cultural events that promote inclusion.

Application Process & Important Dates

All candidates will undergo a background check in accordance with applicable law, including identity verification and employment eligibility. The application deadline is September 1, 2025. To be considered, submit your resume and a brief cover letter outlining your relevant experience and why you are excited to join arenaflex.

Join arenaflex – Your Next Career Chapter Starts Here

If you are passionate about empowering enterprises with cutting‑edge collaboration technology, thrive in a dynamic, remote environment, and want to be part of a globally recognized leader, we invite you to apply today. At arenaflex, you will not only advance your career—you will help shape the future of work for organizations around the world.

Apply now to become a Customer Engineer at arenaflex