Customer Support Agent – German‑Speaking Part‑Time Weekend Specialist for Sustainable Mobility & On‑Demand Transport Services
Why arenaflex?
At arenaflex we are on a bold mission to reshape the future of global transportation. By leveraging cutting‑edge technology, data‑driven insights, and a relentless focus on sustainability, we are turning everyday commutes into greener, smarter, and more efficient journeys. Our vision goes beyond moving people from point A to point B – we aim to reduce the environmental footprint of mobility, empower cities with flexible transport solutions, and create a world where every ride contributes to a healthier planet.
Our arenaflex TaaS (Testing as a Service) platform connects a network of small‑to‑medium mobility providers across Germany, delivering on‑demand transport services that are reliable, safe, and environmentally responsible. As we expand our footprint, we need passionate, customer‑centric professionals who can be the voice of arenaflex for our German‑speaking users. If you thrive in a fast‑moving, tech‑enabled environment and love helping people solve problems, this part‑time weekend role could be your next great career move.
Role Overview
As a German‑Speaking Customer Support Agent on the arenaflex TaaS team, you will be the first point of contact for riders, partners, and service providers who need assistance during the busiest weekend hours. You will handle inquiries via phone, email, and digital chat, ensuring that every interaction reflects our commitment to excellence, empathy, and rapid resolution. This position offers flexible weekend scheduling, a supportive learning environment, and a clear pathway to grow within a high‑growth mobility company.
Key Responsibilities
- Provide first‑line support to German‑speaking customers through phone, email, and live‑chat channels, delivering clear, courteous, and accurate information.
- Strive for first‑contact resolution by diagnosing issues quickly, offering immediate solutions, and escalating complex cases to senior specialists when necessary.
- Maintain detailed and up‑to‑date records in the CRM system, documenting the reason for contact, steps taken, and final outcomes to ensure knowledge continuity and service quality.
- Uphold arenaflex service level agreements (SLAs) and contact‑center key performance indicators (KPIs), consistently meeting or exceeding targets for response time, resolution time, and customer satisfaction.
- Participate in regular training sessions, briefings, and knowledge‑sharing workshops to stay current on product updates, regulatory changes, and best practices within the mobility sector.
- Apply EU legal frameworks, local regulations, and arenaflex policies to every interaction, guaranteeing compliance and safeguarding both the customer and the company.
- Collaborate with cross‑functional teams—including operations, technology, and product—to relay customer feedback, identify recurring pain points, and contribute to continuous improvement initiatives.
- Promote a positive brand experience by embodying the #WeCare #WeAreCurious #WeAchieveTogether ethos in every conversation.
Essential Qualifications
- German language proficiency: Native‑level fluency (C2) in both written and spoken German.
- English proficiency: Comfortable communicating in English within an international team environment.
- Demonstrated experience in a customer‑service or support role, preferably within a technology‑driven or mobility‑focused organization.
- Eligibility to work in Slovakia (or the applicable jurisdiction where the role is based).
- Strong computer literacy, with proficiency in Microsoft Office Suite and the ability to quickly learn new software tools and CRM platforms.
Preferred Qualifications & Additional Assets
- Previous exposure to the transportation, ride‑hailing, or shared‑mobility industry.
- Familiarity with EU data‑privacy regulations (GDPR) and consumer protection laws.
- Experience handling high‑volume support queues and managing multiple concurrent conversations.
- Certification or training in conflict resolution, de‑escalation techniques, or customer experience management.
- Passion for sustainability and a personal commitment to environmentally responsible practices.
Core Skills & Competencies
- Customer‑First Mindset: An innate desire to help people, solve problems, and turn challenging situations into positive experiences.
- Communication Excellence: Clear, concise, and empathetic verbal and written communication in both German and English.
- Tech‑Savvy Attitude: Comfortable navigating digital tools, troubleshooting basic technical issues, and adapting to new platforms.
- Organizational Agility: Ability to prioritize tasks, manage time effectively, and maintain high quality under pressure.
- Team Collaboration: Proactive sharing of insights, willingness to support peers, and openness to feedback.
- Analytical Thinking: Spotting patterns in customer inquiries, suggesting process improvements, and contributing to data‑driven decision making.
Compensation, Perks & Benefits
Base Salary (gross, monthly)
- 30 hours/week – €1,187.49
- 20 hours/week – €791.66
- 18 hours/week – €712.50
Additional financial and non‑financial benefits include:
- Meal vouchers worth €6.60 per working day.
- Monthly commuting or work‑from‑home allowance of €50 (up to €600 per year).
- Five pro‑rated personal days per year for emergencies or short‑term absences.
- Hybrid work model with the flexibility to work remotely after an initial on‑site training day.
- Fully paid onboarding training (5 days, 9 AM–6 PM) to equip you with product knowledge, support processes, and company culture.
- Access to a dedicated arenaflex Chill‑Out Zone featuring table soccer, table tennis, and a gaming console for relaxation during breaks.
- Multisport Card granting entry to a wide network of gyms, swimming pools, and fitness centers.
- Employee Assistance Program offering confidential counseling for personal or work‑related matters.
- Free office snacks, hot and cold beverages, and fresh fruit to keep you energized.
- Referral bonus program – recommend a qualified friend and receive a monetary reward when they join.
- Continuous professional development through workshops, certifications, and mentorship opportunities.
- Inclusive employee engagement initiatives that celebrate diversity, promote wellbeing, and foster a sense of belonging.
Career Growth & Learning Opportunities
At arenaflex, we view every role as a launchpad for future leadership. As you master weekend support operations, you will have pathways to:
- Advance to a full‑time Customer Experience Specialist or Team Lead position.
- Transition into product, operations, or quality‑assurance roles within the mobility ecosystem.
- Participate in cross‑departmental projects that shape the next generation of on‑demand transport solutions.
- Earn industry‑recognised certifications in customer service, data privacy, or mobility technology.
- Join our internal talent development program, which pairs high‑performing employees with senior mentors for accelerated career progression.
Work Environment & Culture at arenaflex
Our workplace is built on three pillars: Care, Curiosity, and Achievement. We nurture an environment where:
- Every voice is heard – diverse perspectives are celebrated, and inclusive policies ensure equal opportunity for all.
- Learning is continuous – regular knowledge‑sharing sessions, hackathons, and “innovation days” encourage experimentation.
- Wellbeing is prioritized – flexible scheduling, mental‑health resources, and a supportive leadership team help you maintain work‑life harmony.
- Collaboration is seamless – open‑plan offices, virtual coffee chats, and cross‑regional teams foster strong relationships across borders.
- Impact is tangible – you will see the direct effect of your support on riders’ daily lives and on the broader sustainability goals of arenaflex.
Application Process & Next Steps
If you are ready to become the friendly, knowledgeable face of arenaflex for German‑speaking customers, we invite you to submit your application today. Our streamlined hiring process includes:
- Online application submission with your updated CV and a brief cover letter highlighting your relevant experience.
- Initial screening interview (30 minutes) to discuss your background, language proficiency, and motivation.
- Live role‑play exercise where you’ll demonstrate handling a typical customer scenario.
- Final interview with the TaaS team lead, focusing on cultural fit and long‑term career aspirations.
- Offer presentation and onboarding schedule.
We aim to make the process transparent, respectful, and swift, ensuring you receive feedback at each stage.
Join the arenaflex Family
At arenaflex, you are not just filling a position – you are becoming part of a purpose‑driven community that is redefining how people move, how cities breathe, and how businesses grow responsibly. Your weekend shifts will empower countless riders, support innovative mobility partners, and contribute to a greener future.
Ready to make an impact? Click the “Apply” button below, attach your resume, and let us know why you’re the perfect fit for this role. We can’t wait to welcome you aboard!
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