Customer Experience Champion II – Remote Sales & Service Specialist Driving Growth and Loyalty at arenaflex

Welcome to arenaflex – Where Innovation Meets Human Connection

At arenaflex, we don’t just provide communication services – we create the digital bridges that let people live, work, and play with confidence. Our mission is to empower every community we touch, delivering reliable, cutting‑edge technology while fostering a culture where bold ideas are celebrated and every voice matters. As a leader in the technology and training space, arenaflex is constantly evolving, and we need passionate, customer‑obsessed professionals to help shape the future of experience.

Why This Role Matters

The Customer Experience Champion II is the front line of arenaflex’s promise to its customers. You will be the trusted advisor who turns everyday interactions into lasting relationships, ensuring that each contact not only resolves a need but also uncovers new ways to add value. By blending empathy, product expertise, and a sales‑driven mindset, you will help customers stay loyal, reduce churn, and drive revenue growth for the company.

Key Responsibilities – What You’ll Do Every Day

• First‑Contact Resolution: Listen actively, diagnose issues, and resolve inquiries on the first interaction, whether they involve device troubleshooting, billing clarification, or service activation.
• Value‑Based Selling: Identify upsell and cross‑sell opportunities that align with each customer’s lifestyle, promoting arenaflex’s portfolio of phone, home internet, and emerging services.
• Service Plus Mindset: Anticipate future needs, provide proactive recommendations, and ensure customers feel confident about their next steps with arenaflex.
• Brand Advocacy: Represent arenaflex with enthusiasm, highlighting the company’s innovations, community initiatives, and commitment to quality.
• System Navigation & Self‑Sufficiency: Master internal tools, CRM platforms, and knowledge bases to deliver accurate billing explanations and technical guidance without excessive escalation.
• Data‑Driven Insight: Leverage customer‑specific data to tailor recommendations, track performance metrics, and continuously improve the interaction experience.
• Collaboration & Continuous Learning: Participate in remote training sessions, share best practices with peers, and stay current on product updates and industry trends.
• Goal Achievement: Meet and exceed monthly sales targets, quota expectations, and quality standards while maintaining a high Net Promoter Score (NPS).

Essential Qualifications – What You Must Bring

• Bachelor’s degree or a minimum of one year of professional customer service experience.
• At least one year of proven sales experience, preferably in a quota‑driven environment.
• Demonstrated ability to resolve complex customer issues, including escalations and billing disputes.
• Strong sales acumen with a track record of meeting or surpassing revenue goals.
• Flexibility to work rotating shifts, including nights, weekends, and holidays, as dictated by business needs.
• Reliable home office setup in Texas, meeting arenaflex’s technical specifications (minimum 25 Mbps wired internet, quiet workspace, and required equipment).
• Excellent communication skills, both verbal and written, with a focus on empathy and clarity.

Preferred Qualifications – Nice‑to‑Have Extras

• Additional degree or certifications in business, communications, or related fields.
• Experience handling both inbound and outbound calls with a focus on sales conversion.
• Proficiency with productivity suites such as arenaflex’s G‑Suite (Docs, Sheets) and Microsoft Office (Word, Excel).
• Technical troubleshooting background covering hardware, software, applications, networks, and devices.
• Previous experience promoting and upselling telecom or technology products.
• Residency within a 75‑mile radius of arenaflex’s Texas hub (Irving, TX) to attend mandatory in‑person training.

Core Skills & Competencies

• Active Listening: Ability to hear beyond words, understand underlying concerns, and respond with tailored solutions.
• Problem‑Solving: Quick identification of root causes and execution of effective resolutions.
• Sales Persuasion: Comfortable presenting value propositions and closing deals without being pushy.
• Technical Fluency: Comfort navigating multiple platforms, troubleshooting devices, and explaining technical concepts in plain language.
• Time Management: Efficiently handle multiple contacts while maintaining high quality and compliance standards.
• Adaptability: Thrive in a fast‑changing environment, embracing new tools, processes, and product releases.
• Team Collaboration: Share insights, mentor peers, and contribute to a supportive remote community.

Work Environment & Culture at arenaflex

arenaflex embraces a flexible, remote‑first model that empowers you to work from the comfort of your home while staying connected to a vibrant, collaborative team. Our culture is built on three pillars:

• Innovation: Continuous learning opportunities, access to the latest technology, and encouragement to experiment with new ideas.
• Inclusion: A diverse workforce where every perspective is valued, and inclusive practices are woven into daily operations.
• Community: Regular virtual town halls, mentorship programs, and occasional in‑person gatherings that strengthen bonds across locations.

During the onboarding phase, you will attend a three‑week intensive training program at our Irving hub, where you’ll meet fellow champions, practice real‑world scenarios, and receive hands‑on coaching from seasoned leaders. After training, you’ll transition back to your home office, equipped with all the tools you need to succeed.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support your professional growth and personal well‑being:

• Base Salary + Incentive Pay: Competitive hourly wage with performance‑based bonuses, shift differentials, and overtime opportunities.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus short‑ and long‑term disability coverage.
• Financial Security: 401(k) matching, stock incentive programs, and life/AD&D insurance options.
• Paid Time Off: Up to 8 company‑paid holidays, 6 personal days, parental leave, adoption assistance, and vacation accrual that grows with tenure.
• Learning & Development: Tuition assistance, certification reimbursements, and access to internal training platforms.
• Home Office Stipend: Reimbursement for high‑speed internet, ergonomic furniture, and equipment to ensure a productive workspace.
• Additional Perks: Pet insurance, identity theft protection, and employee discount programs.

Career Growth & Advancement

arenaflex is committed to promoting from within. As a Customer Experience Champion II, you will have clear pathways to advance into senior sales, team lead, or specialist roles such as:

• Senior Customer Experience Champion
• Team Lead – Customer Success
• Product Specialist – Emerging Services
• Operations Analyst – Performance & Quality

Continuous coaching, quarterly performance reviews, and access to leadership mentorship ensure you have the roadmap and resources to reach your next career milestone.

Application Process – Join arenaflex Today

If you are ready to champion exceptional experiences, drive revenue, and grow within a forward‑thinking organization, we want to hear from you. Apply now, and let your talent shine at arenaflex.

Apply to this role