Customer Service Support Specialist – CSA – Client Relations & Logistics Coordination – arenaflex – Chattanooga, TN

About arenaflex

arenaflex is a leading transportation and logistics provider headquartered in the vibrant city of Chattanooga, Tennessee. With a legacy of delivering reliable freight solutions across the United States, arenaflex combines cutting‑edge technology, a safety‑first culture, and a deep commitment to customer satisfaction. Our team of dedicated professionals works collaboratively to ensure that every shipment, every interaction, and every touchpoint reflects the highest standards of service excellence. As we continue to expand our footprint in the trucking industry, we are looking for passionate individuals who thrive in fast‑paced environments and who are eager to grow alongside a forward‑thinking organization.

Position Overview

The Customer Service Support Specialist (CSA) serves as the primary liaison between arenaflex’s Customer Service Department and our valued clients, carriers, and vendors. This role is pivotal in guaranteeing that inquiries, service requests, and logistical challenges are addressed promptly, accurately, and with a customer‑centric mindset. Reporting directly to the Customer Service Director, the CSA will manage a high volume of communications, coordinate appointments, maintain meticulous records, and collaborate with internal teams to resolve issues that impact service delivery.

Key Responsibilities

Customer Interaction & Communication

• Serve as the first point of contact for customers and vendors via phone, email, and in‑person interactions.
• Respond to inquiries, service requests, and complaints with professionalism, empathy, and urgency.
• Maintain clear, concise, and documented communication logs for each interaction.
• Proactively follow up on open tickets to ensure timely resolution and customer satisfaction.

Appointment Scheduling & Coordination

• Schedule, confirm, and adjust appointments for pickups, deliveries, and service visits.
• Coordinate with dispatch, drivers, and warehouse staff to align schedules and avoid conflicts.
• Notify customers of any changes, delays, or special requirements well in advance.

Record Keeping & Data Management

• Accurately record all customer and vendor interactions in arenaflex’s CRM system.
• Maintain organized files, spreadsheets, and reports that track service metrics, transit times, and issue resolution rates.
• Generate routine reports for the Customer Service Director to highlight trends and opportunities for improvement.

Problem Solving & Issue Resolution

• Identify root causes of service disruptions, missed appointments, or billing discrepancies.
• Collaborate with internal departments—such as Operations, Billing, and Compliance—to develop and implement corrective actions.
• Escalate complex issues to senior leadership when necessary, while ensuring customers are kept informed throughout the process.

Business Development Support

• Represent arenaflex in a professional manner that reinforces our brand reputation.
• Identify opportunities to upsell or cross‑sell additional logistics services based on customer needs.
• Assist the sales team with lead qualification and follow‑up activities.

Essential Qualifications

• Education: High school diploma or equivalent; additional coursework or certifications in business administration, logistics, or related fields is a plus.
• Experience: Minimum of 1–2 years of customer service experience, preferably within the transportation, freight, or logistics sector.
• Industry Knowledge: Familiarity with trucking terminology, freight classifications, and basic supply‑chain concepts is advantageous.
• Technical Proficiency: Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or transportation management software.
• Communication Skills: Excellent verbal and written communication abilities; capable of conveying complex information in a clear, concise manner.
• Analytical Ability: Comfortable performing calculations related to transit times, distances, and service windows.
• Organizational Skills: Demonstrated ability to prioritize tasks, manage multiple requests simultaneously, and meet tight deadlines.
• Interpersonal Skills: Ability to build rapport with diverse stakeholders, including drivers, dispatchers, vendors, and senior management.

Preferred Qualifications & Attributes

• Experience using transportation management systems (TMS) such as McLeod, MercuryGate, or similar platforms.
• Certification in Customer Service Excellence (e.g., CCSP, HDI Customer Service Representative).
• Proven track record of improving customer satisfaction scores or reducing response times.
• Ability to work flexible hours, including occasional evenings or weekends, to accommodate peak shipping periods.
• Strong problem‑solving mindset with a proactive approach to identifying and mitigating service risks.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine passion for helping customers succeed and a commitment to delivering “wow” experiences.
• Attention to Detail: Precision in data entry, record keeping, and communication to avoid costly errors.
• Time Management: Efficiently juggle competing priorities while maintaining high quality output.
• Team Collaboration: Ability to work cross‑functionally, sharing information and supporting teammates to achieve common goals.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly and new challenges arise.
• Ethical Conduct: Uphold arenaflex’s values of integrity, safety, and respect in every interaction.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Service Support Specialist, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Ongoing training workshops covering advanced customer service techniques, logistics fundamentals, and technology tools.
• Clear career pathways leading to senior customer service roles, team lead positions, or specialized functions such as Operations Coordination, Account Management, or Business Development.
• Opportunities to obtain industry‑recognized certifications with full reimbursement.
• Regular performance reviews that provide constructive feedback and identify promotion‑ready competencies.

Work Environment & Culture at arenaflex

Our Chattanooga office blends a modern, collaborative workspace with a friendly, inclusive atmosphere. Employees enjoy:

• Open‑plan workstations that encourage teamwork and knowledge sharing.
• Flexible work‑from‑home options for certain days of the week, supporting work‑life balance.
• Team‑building events, community service initiatives, and recognition programs that celebrate achievements.
• A safety‑first culture where every employee is empowered to contribute ideas that improve operational excellence.
• Competitive compensation packages that reflect experience, performance, and market standards.

Compensation, Benefits & Perks

arenaflex offers a comprehensive total rewards package, including:

• Base salary commensurate with experience, plus performance‑based bonuses.
• Health, dental, and vision insurance plans with employer contributions.
• Retirement savings options, including a 401(k) plan with company match.
• Paid time off (PTO), holidays, and sick leave to support personal well‑being.
• Employee assistance programs (EAP) that provide counseling, financial guidance, and wellness resources.
• Tuition reimbursement for approved courses and certifications.
• Employee discount programs for transportation services and partner vendors.

How to Apply

If you are a motivated, detail‑oriented professional who thrives on delivering exceptional service and enjoys the fast‑paced world of logistics, we want to hear from you. Join arenaflex and become part of a team that values your contributions, invests in your growth, and celebrates your successes.

To submit your application, please click the link below and follow the instructions. We look forward to reviewing your qualifications and exploring how you can make a meaningful impact at arenaflex.

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