Accounts Receivable Clerk & Customer Service Specialist – Billing Accuracy, Collections Management, and Client Relationship Excellence

Join arenaflex – Where Finance Meets Exceptional Service

At arenaflex, we are a forward‑thinking leader in the technology‑enabled financial services space, delivering innovative solutions that help businesses streamline their cash flow, improve operational efficiency, and build lasting customer relationships. Our mission is to empower organizations to turn everyday transactions into strategic opportunities, and we do that by fostering a culture of collaboration, continuous learning, and relentless focus on the customer experience. As we expand our finance team, we are looking for a detail‑oriented, service‑driven professional to become our next Accounts Receivable Clerk & Customer Service Specialist. If you thrive in a dynamic environment where numbers and people intersect, this role offers the perfect platform to showcase your talents and grow your career.

Why arenaflex?

Working at arenaflex means being part of a vibrant community that values transparency, innovation, and personal development. Our employees enjoy:

• Access to cutting‑edge financial technology platforms that set industry standards.
• A supportive leadership team that encourages ideas from every level of the organization.
• Flexible work arrangements that respect work‑life balance while driving performance.
• Competitive compensation packages, comprehensive health benefits, and generous paid time off.
• Employee discount programs that let you experience our products firsthand.

Role Overview

The Accounts Receivable Clerk & Customer Service Specialist is a pivotal bridge between our finance operations and our valued customers. You will be responsible for ensuring invoices are accurate, payments are collected promptly, and any billing‑related inquiries are resolved with professionalism and empathy. This role not only safeguards the financial health of arenaflex but also reinforces the trust our clients place in us.

Key Responsibilities

• Customer Service Excellence: Respond to inbound and outbound inquiries via phone, email, and chat, providing clear, courteous, and timely resolutions to billing questions, payment disputes, and account updates.
• Invoice Generation & Accuracy: Collaborate closely with the sales and order fulfillment teams to generate precise invoices, verify pricing, discounts, and tax calculations, and ensure that each invoice reflects the agreed‑upon terms.
• Collections Management: Monitor aging reports, proactively contact customers with past‑due balances, negotiate payment plans, and document all collection activities in the CRM system.
• Account Maintenance: Keep customer master data up to date, process payment applications, post receipts, and reconcile accounts to guarantee that financial records are accurate and complete.
• Policy Development: Contribute to the continuous improvement of customer service policies, standard operating procedures, and best practices that enhance efficiency and reduce error rates.
• Data Integrity & Reporting: Perform high‑volume data entry with 10‑key proficiency, generate daily and weekly reports on collections performance, and flag any anomalies for senior finance review.
• Cross‑Functional Collaboration: Partner with the sales, logistics, and IT teams to resolve complex billing scenarios, ensuring a seamless experience for the end‑customer.
• Feedback Loop: Provide constructive feedback to internal stakeholders and customers, fostering a culture of continuous improvement and open communication.

Essential Qualifications

• Minimum of 2 years’ experience in a customer‑service or accounts‑receivable role, preferably within a technology‑driven or B2B environment.
• Demonstrated proficiency with CRM platforms (e.g., Salesforce, HubSpot) and inventory management systems; ability to quickly learn arenaflex’s proprietary tools.
• Expertise in data entry and 10‑key typing, with an average speed of at least 60 words per minute and a high degree of accuracy.
• Strong attention to detail, ensuring that every invoice, payment entry, and customer interaction is error‑free.
• Excellent written and verbal communication skills, capable of translating complex financial information into clear, understandable language for diverse audiences.
• Proven ability to multitask, prioritize competing demands, and meet tight deadlines without sacrificing quality.
• Critical thinking and problem‑solving abilities, with a track record of identifying root causes and implementing effective solutions.
• Comfortable delivering and receiving direct feedback, and using it to drive personal and team growth.

Preferred Qualifications

• Experience with accounting software such as QuickBooks, NetSuite, or SAP.
• Knowledge of basic accounting principles, including accounts receivable aging, cash application, and reconciliation.
• Previous exposure to a fast‑growing SaaS or fintech company, where rapid scaling and evolving processes are the norm.
• Certification in customer service excellence (e.g., HDI, CCSP) or a related field.
• Demonstrated ability to train or mentor junior team members.

Core Skills & Competencies

• Analytical Acumen: Ability to interpret financial data, spot trends, and recommend actionable improvements.
• Interpersonal Skills: Empathy, active listening, and the capacity to build rapport with customers and internal partners.
• Organizational Mastery: Structured approach to managing large volumes of invoices, payments, and communications.
• Technology Fluency: Comfort navigating multiple software platforms simultaneously, and a willingness to adopt new tools.
• Adaptability: Thrive in a dynamic environment where priorities shift and new challenges arise daily.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a member of our finance team, you will have access to:

• Mentorship programs pairing you with senior finance leaders who can guide your career trajectory.
• Internal training modules covering advanced collections strategies, financial analytics, and customer experience design.
• Opportunities to cross‑train with the sales, operations, and product teams, broadening your business acumen.
• Clear promotion pathways—from Clerk to Senior Analyst, to Finance Operations Manager, and beyond.
• Support for external certifications and industry conferences, ensuring you stay at the forefront of best practices.

Work Environment & Culture at arenaflex

Our office spaces are designed to foster collaboration, creativity, and well‑being. Whether you work on‑site, remotely, or in a hybrid model, you’ll experience:

• Open‑plan work areas with quiet zones for focused tasks.
• Regular team‑building events, virtual coffee chats, and recognition programs that celebrate achievements.
• A culture of transparency where leadership shares company performance, strategic goals, and upcoming initiatives.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Health and wellness resources, including mental‑health days, ergonomic assessments, and fitness‑class subsidies.

Compensation, Perks & Benefits

arenaflex offers a competitive salary that reflects your experience and the market value of the role. In addition to base pay, you can expect:

• Performance‑based bonuses tied to collections targets and customer satisfaction metrics.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Generous paid time off (PTO) accruals, plus paid holidays and sick leave.
• Flexible scheduling options, including the ability to work remotely part of the week.
• Employee discount on arenaflex products and services, allowing you to experience the solutions you help deliver.
• Retirement savings plans with company matching contributions.
• Continuous learning stipend for books, courses, or certifications of your choice.

How to Apply

If you are ready to bring your accounting precision and customer‑service passion to a thriving, innovative organization, we want to hear from you. Click the link below to submit your application through our career portal. Our recruiting team reviews applications on a rolling basis, so we encourage you to apply early.

Apply to this position at arenaflex

Take the Next Step with arenaflex

At arenaflex, you’ll be more than a numbers processor—you’ll be a trusted advisor to our customers, a collaborator with cross‑functional teams, and a catalyst for financial excellence. Join us and help shape the future of finance while advancing your own career. We look forward to welcoming a dedicated professional like you to our growing family.