Data Entry & Mail Room Processing Clerk – Dental Claims Imaging, OCR Scanning, Quality Assurance & Mail Operations Specialist at arenaflex
About arenaflex – Leading the Future of Dental Claims Processing
arenaflex is a dynamic, technology‑driven organization that transforms the way dental insurance claims are captured, processed, and delivered. With a commitment to innovation, accuracy, and exceptional service, arenaflex leverages cutting‑edge optical character recognition (OCR) platforms, automated imaging solutions, and a collaborative workforce to set industry standards. Our mission is to empower dental providers and patients alike by ensuring claims are handled swiftly, securely, and with the highest level of precision. As part of our growing team, you will join a culture that values continuous improvement, employee development, and a supportive environment where every contribution matters.
Position Overview
The Data Entry & Mail Room Processing Clerk plays a pivotal role in the end‑to‑end lifecycle of dental claim handling at arenaflex. This position blends meticulous data entry, hands‑on mailroom operations, and quality‑focused imaging to guarantee that every claim moves through the OCR system efficiently and accurately. You will be the frontline guardian of data integrity, ensuring that claims are opened, sorted, prepared, and scanned in accordance with strict turnaround and quality standards.
Key Responsibilities
- Data Entry Excellence: Accurately key claim information into the claims management system, consistently meeting or exceeding the monthly production standard.
- Rapid Turnaround: Achieve a 1‑day turnaround for Arkansas (AR) claims and a 2‑day turnaround for New Jersey (NJ) and Tennessee (TN) claims, ensuring timely processing for providers and patients.
- Quality Assurance Leadership: Maintain an individual QA quota of 99% or higher, contributing to both personal and team quality goals.
- Mailroom Operations: Sort, prep, count, and scan incoming claim packets for imaging, handling both automated and manual mail streams.
- Manual Mail Handling: Open and process mail that cannot be processed by automated openers, ensuring no claim is left behind.
- Imaging Technology Utilization: Operate the P & R Imager to capture high‑resolution X‑ray films and other supporting documentation.
- Performance Metrics Management: Meet departmental performance goals, including scanner utilization, OPEX opener efficiency, and weekly claim recycling targets.
- Document Preparation: Print emails and faxes for imaging, ensuring all electronic communications are captured in the OCR workflow.
- Team Collaboration: Work closely with Mail Services, Claims Processing, and Quality Assurance teams to streamline processes and share best practices.
- Continuous Improvement: Identify opportunities to enhance workflow efficiency, reduce errors, and support the broader objectives of arenaflex.
- Additional Duties: Perform other related tasks as assigned to support the primary responsibilities and overall success of the department.
Essential Qualifications
- High school diploma or GED required.
- Minimum of 1 year of data entry experience, with demonstrated proficiency in word processing, 10‑key, and alphanumeric entry.
- Strong attention to detail and ability to maintain high accuracy under tight deadlines.
- Basic familiarity with OCR scanning systems or a willingness to quickly learn new imaging technologies.
- Effective communication skills and a customer‑service mindset for internal and external stakeholder interactions.
- Ability to adhere to departmental and corporate policies, procedures, and compliance standards.
Preferred Qualifications & Experience
- Experience in dental claims processing, medical billing, or a related healthcare environment.
- Previous exposure to OCR platforms, imaging hardware, or document management systems.
- Demonstrated ability to meet or exceed quality assurance metrics in a fast‑paced setting.
- Proficiency with Microsoft Office Suite, especially Excel for tracking production and QA data.
- Experience working in a mailroom or distribution center, including the operation of automated openers and scanners.
- Strong organizational skills with the ability to prioritize multiple tasks simultaneously.
Core Skills & Competencies
- Accuracy & Precision: Ability to enter data with minimal errors, ensuring claim integrity.
- Time Management: Efficiently manage workload to meet daily and monthly turnaround goals.
- Technical Aptitude: Comfort with operating imaging equipment, scanners, and OCR software.
- Problem Solving: Quickly identify and resolve data discrepancies or processing bottlenecks.
- Team Orientation: Collaborative spirit that contributes to collective QA and performance targets.
- Adaptability: Flexibility to adjust to evolving processes, new technology rollouts, and shifting priorities.
- Communication: Clear written and verbal communication for documenting issues and interacting with peers.
Career Growth & Learning Opportunities
arenaflex invests heavily in employee development. As a Data Entry & Mail Room Processing Clerk, you will have access to:
- Structured onboarding and mentorship programs that accelerate your mastery of OCR and claims processing.
- Ongoing training modules covering advanced imaging techniques, dental coding standards, and compliance best practices.
- Opportunities to cross‑train with related departments such as Claims Adjudication, Provider Relations, and IT Support.
- Clear career pathways toward senior data entry roles, claims analysis, or supervisory positions within the mailroom and operations teams.
- Support for certifications (e.g., Certified Dental Coder) and tuition reimbursement for relevant coursework.
Compensation, Perks & Benefits
arenaflex offers a competitive compensation package that reflects your experience and performance. While exact figures are tailored to the market, you can expect:
- Base salary aligned with industry standards for data entry and mailroom roles.
- Performance‑based bonuses tied to quality assurance and turnaround metrics.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings options, including a 401(k) with company match.
- Paid time off, holidays, and flexible scheduling to support work‑life balance.
- Employee assistance programs, wellness initiatives, and access to on‑site or virtual fitness resources.
- Recognition programs that celebrate individual and team achievements.
Work Environment & Culture at arenaflex
Our workplace is built on collaboration, respect, and continuous improvement. As part of the arenaflex family, you will experience:
- A modern, ergonomically designed office and mailroom space equipped with the latest imaging technology.
- A supportive leadership team that encourages open dialogue, feedback, and idea sharing.
- Diversity and inclusion initiatives that foster a welcoming environment for all backgrounds.
- Regular team‑building events, virtual town halls, and community outreach programs.
- Transparent communication about company goals, performance, and strategic direction.
Why Join arenaflex?
If you thrive in a detail‑oriented role, enjoy the rhythm of a fast‑moving mailroom, and are passionate about delivering accurate, high‑quality data, arenaflex offers the perfect platform to showcase your talents. You will be a critical contributor to a mission‑driven organization that values precision, efficiency, and the well‑being of its employees.
Ready to Make an Impact?
Take the next step in your career and become an integral part of arenaflex’s commitment to excellence in dental claims processing. Apply today and start a rewarding journey where your skills are recognized, your growth is supported, and your contributions directly influence the health of countless patients.