Bilingual Customer Support Representative – Spanish & French – Claims Adjudication & Warranty Services

Welcome to arenaflex – Where Customer Care Meets Innovation

At arenaflex, we are a leading provider of vehicle protection solutions across the automotive, RV, marine, and powersports sectors. With nearly three decades of industry experience, we partner with original equipment manufacturers, top retailers, and independent agents throughout the United States and Canada. Our mission is simple: deliver unparalleled protection products, cutting‑edge technology, and a seamless customer experience that keeps millions of drivers safe and satisfied.

Our rapid growth is powered by a dedicated team of more than 700 professionals who serve over 12,000 dealers and support countless contract holders every day. As we continue to expand, we are looking for passionate, bilingual talent to join our dynamic claims support team in Greenville, South Carolina.

Position Overview – Claims Support Specialist (Bilingual)

The Claims Support Specialist role is a pivotal front‑line position that blends customer service excellence with meticulous claims adjudication. You will be the trusted voice for agents, dealers, and policyholders, guiding them through the claims process, providing status updates, and ensuring every interaction reflects arenaflex’s commitment to quality and care.

This full‑time, onsite position operates on an 11 a.m. – 8 p.m. shift (non‑exempt) and begins on June 2, 2025. You will work closely with supervisors, team leads, and quality assurance partners to meet performance metrics while maintaining the highest standards of accuracy and professionalism.

Key Responsibilities

• Claims Call Management: Answer inbound claims‑related calls, adhere to schedule, and achieve defined service level metrics.
• Documentation & Inspection: Conduct order inspections when required, gather necessary documentation, and organize files by claim number.
• Adjudication Process: Follow arenaflex’s claims procedures, apply contract terms, and utilize the arenaflex system to drive claim status updates.
• Escalation & Fraud Detection: Identify potential fraud, notify supervisors promptly, and escalate complex issues to team leads or managers.
• Communication Excellence: Draft and send letters to customers and dealerships, ensuring clear, courteous, and accurate information exchange.
• Quality Assurance Compliance: Maintain adherence to QA guidelines, record call details, and document all actions in the arenaflex system.
• Training Participation: Complete mandatory training modules and a 90‑day introductory period, demonstrating punctuality and commitment.
• Collaboration: Work with internal teams to resolve exceptions based on dealership, agent, or client nuances.
• Financial Coordination: Verify premium receipt from dealerships before issuing checks, ensuring financial integrity.

Essential Qualifications

• High school diploma or equivalent (GED).
• 1–2 years of experience in a customer service, insurance claims, or call‑center environment.
• Proficiency with Windows OS and Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Strong verbal and written communication skills in English and at least one of the following languages: Spanish or French.
• Demonstrated analytical and problem‑solving abilities, with a keen eye for detail.
• Ability to exercise sound judgment when interacting with customers, dealers, and vendors.
• Authorization to work in the United States and successful completion of a background check.

Preferred Qualifications & Experience

• College degree or coursework in business, communications, or a related field.
• 2+ years of experience in a high‑volume call center environment.
• 2+ years of experience handling automotive insurance or warranty claims.
• 1+ year of experience in an automotive repair or technical role.
• Experience within the automotive industry, including familiarity with dealership processes.
• Bilingual or trilingual proficiency, with the ability to read, write, and speak English and Spanish and/or French in a professional setting.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Technical Acumen: Ability to navigate the arenaflex claims platform, interpret policy language, and troubleshoot system issues.
• Communication Mastery: Clear, concise, and empathetic communication across multiple languages.
• Organizational Excellence: Efficiently manage multiple claims, prioritize tasks, and maintain accurate records.
• Team Collaboration: Work cooperatively with supervisors, QA analysts, and cross‑functional partners.
• Adaptability: Thrive in a fast‑paced environment, quickly learning new processes and adjusting to evolving priorities.
• Integrity & Ethics: Uphold arenaflex’s standards of honesty, especially when handling potential fraud cases.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional development of its employees. As a Claims Support Specialist, you will have access to:

• Structured onboarding and a comprehensive 90‑day training program.
• Ongoing mentorship from experienced supervisors and senior adjusters.
• Opportunities to cross‑train in related departments such as underwriting, risk management, and dealer relations.
• Clear career pathways toward senior claims analyst, team lead, or management roles.
• Tuition reimbursement for continued education and certifications relevant to the insurance and automotive sectors.
• Regular workshops on advanced communication techniques, fraud detection, and industry best practices.

Work Environment & Culture at arenaflex

Our Greenville office offers a collaborative, inclusive, and energetic atmosphere. We celebrate diversity, encourage open dialogue, and recognize achievements through employee awards and recognition programs. Key cultural highlights include:

• Team‑First Philosophy: Employees are encouraged to share ideas, support one another, and celebrate collective successes.
• Flexibility & Work‑Life Balance: While this role is onsite, we provide flexible scheduling options and generous paid time off.
• Health & Wellness Focus: On‑site wellness programs, fitness challenges, and mental‑health resources are available to all staff.
• Community Engagement: Paid volunteer days and community service initiatives allow you to give back.

Compensation, Perks & Benefits

arenaflex offers a competitive salary commensurate with experience, along with a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) retirement plan with company match.
• Company‑paid short‑term and long‑term disability coverage.
• Company‑paid life insurance.
• Paid holidays, vacation, and sick leave.
• Employee referral program with bonuses.
• Employee Assistance Program (EAP) for personal and professional support.
• Wellness initiatives, including gym discounts and health challenges.
• Opportunities for paid community service and charitable contributions.
• Continuous training, certifications, and career development resources.

Why Join arenaflex?

Choosing arenaflex means becoming part of a forward‑thinking organization that values each employee’s contribution to the larger mission of protecting drivers and enhancing the automotive experience. You will work alongside industry experts, gain deep insights into claims adjudication, and develop bilingual communication skills that are highly prized in today’s global marketplace.

If you are motivated, detail‑oriented, and eager to make a tangible impact on customers’ lives, we invite you to apply today. Bring your language talents, your passion for service, and your drive for excellence to arenaflex – where every claim is an opportunity to demonstrate care.

Ready to Apply?

Take the next step in your career by submitting your application through our official job platform. Ensure your resume, cover letter, and any supporting documents are uploaded securely. We look forward to reviewing your qualifications and welcoming you to the arenaflex family.