HR Customer Support Specialist – Remote Contract Role Focused on Open Enrollment, Benefits Administration, and EDI Coordination

About arenaflex – Pioneering People‑First Solutions in the HR Technology Landscape

At arenaflex, we believe that the heart of every successful organization lies in its people. As a leading provider of innovative human capital management (HCM) platforms, arenaflex empowers businesses of all sizes to streamline their HR processes, enhance employee experiences, and stay compliant with ever‑changing regulations. Our cloud‑based solutions integrate benefits administration, payroll, and talent management into a single, intuitive interface that HR teams love to use.

We are on a mission to transform the way companies handle open enrollment, electronic data interchange (EDI) files, and COBRA administration—making complex processes simple, transparent, and user‑friendly. To fuel this mission, we are expanding our dedicated support team with a talented, detail‑oriented professional who thrives in a fast‑paced, remote environment. If you are passionate about delivering world‑class service, love solving intricate data challenges, and enjoy collaborating with cross‑functional teams, you could be the perfect fit for our Remote HR Customer Support Specialist role.

Position Overview – What You’ll Do Every Day

As a Remote HR Customer Support Specialist at arenaflex, you will serve as the primary point of contact for clients navigating open enrollment, benefits administration, and related compliance matters. Your role is pivotal in ensuring that every inquiry is addressed promptly, accurately, and with a personal touch that reflects arenaflex’s commitment to excellence. You will work closely with carriers, partners, internal product teams, and the broader HR community to resolve issues, configure system settings, and keep all stakeholders informed throughout the enrollment lifecycle.

Key Responsibilities

• Case Management & Service Level Excellence: Monitor and manage a dynamic caseload of client inquiries, ensuring each case meets or exceeds defined service level agreements (SLAs). Provide timely updates, clear next‑steps, and proactive communication to keep clients informed.
• Open Enrollment Support: Guide clients through the open enrollment process, answering questions about plan options, eligibility, and timelines. Assist with the upload, validation, and troubleshooting of EDI files to guarantee seamless data exchange.
• COBRA & Benefits Administration: Address COBRA‑related questions, help clients configure continuation coverage, and ensure compliance with federal and state regulations.
• Technical Troubleshooting & Data Management: Apply strong analytical skills to diagnose data discrepancies, resolve system errors, and coordinate with technical teams for escalated issues.
• Communication & Documentation: Craft clear, concise written communications—including emails, case notes, and knowledge‑base articles—that capture the essence of each interaction and provide actionable guidance.
• Collaboration with Carriers & Partners: Liaise with insurance carriers, third‑party administrators, and internal stakeholders to relay updates, request information, and close loops on open items.
• Continuous Improvement: Identify recurring pain points, suggest process enhancements, and contribute to the development of self‑service resources that empower clients to resolve common issues independently.
• Ownership & Proactivity: Take full ownership of each case, anticipate potential challenges, and proactively propose solutions that prevent future escalations.

Essential Qualifications – What We Require

• Exceptional Communication Skills: Demonstrated ability to convey complex information clearly, both verbally and in writing, with meticulous attention to detail.
• Tech‑Savvy Mindset: Comfortable navigating cloud‑based HR platforms, adopting new technologies quickly, and troubleshooting technical issues.
• Problem‑Solving Acumen: Proven track record of applying logical reasoning and data‑driven analysis to resolve customer challenges.
• Ownership Mentality: Ability to take initiative, own outcomes, and follow through on commitments without constant supervision.
• Team‑Oriented Attitude: Collaborative spirit that thrives in a remote, fast‑moving environment while also being capable of independent work.
• Multitasking & Prioritization: Experience juggling multiple client cases, prioritizing urgent matters, and meeting tight deadlines.
• Educational Background: Bachelor’s degree or equivalent professional experience.
• Industry Experience (Preferred): 3+ years in a customer support, implementation, or benefits administration role, preferably within the HCM or insurance sector.

Preferred Knowledge & Skills – What Sets You Apart

• Familiarity with open enrollment cycles, benefits plan structures, and compliance requirements (COBRA, ACA, etc.).
• Hands‑on experience with EDI file formats, data mapping, and transmission protocols.
• Understanding of payroll integration points and how benefits data flows into payroll systems.
• Exposure to HRIS or HCM platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM Cloud) is a plus.
• Ability to author clear knowledge‑base articles, FAQs, and step‑by‑step guides for client self‑service.
• Strong analytical mindset with proficiency in Excel or similar data‑analysis tools.

Career Growth & Learning Opportunities at arenaflex

At arenaflex, your professional development is a priority. While this role begins as a contract position, we have a high likelihood of extension and potential conversion to a full‑time role for high‑performing individuals. You will have access to:

• Mentorship Programs: Pairing with senior HR technology experts who will guide you through complex case scenarios and career planning.
• Continuous Training: Subscription to industry‑leading learning platforms (e.g., LinkedIn Learning, Coursera) covering topics such as benefits law, data security, and advanced customer service techniques.
• Cross‑Functional Exposure: Opportunities to collaborate with product, engineering, and compliance teams, giving you a holistic view of the product lifecycle.
• Leadership Pathways: Demonstrated success can lead to senior support roles, team lead positions, or specialization tracks such as Benefits Implementation Consultant or Client Success Manager.

Work Environment & Culture – Why arenaflex Is a Great Place to Thrive

Our remote‑first culture is built on trust, autonomy, and a shared commitment to delivering exceptional client experiences. At arenaflex, you will find:

• Flexibility: Choose your own work hours within a broad time‑zone window, allowing you to balance personal commitments while meeting client needs.
• Inclusive Community: Regular virtual coffee chats, team‑building activities, and an open‑door policy with leadership foster a sense of belonging.
• Innovation‑Driven Mindset: We encourage creative problem‑solving and reward ideas that improve processes, enhance the client journey, or streamline internal workflows.
• Recognition & Rewards: Quarterly awards, peer‑nominated shout‑outs, and performance bonuses celebrate your contributions.
• Well‑Being Focus: Access to mental‑health resources, wellness stipends, and ergonomic home‑office support to keep you healthy and productive.

Compensation, Perks & Benefits – What You Can Expect

While exact compensation will be discussed during the interview process, candidates can anticipate a competitive hourly rate commensurate with experience, plus the possibility of performance‑based bonuses. Additional perks include:

• Paid time off and sick days to recharge.
• Professional development budget for certifications or courses.
• Company‑provided laptop, high‑speed internet stipend, and collaboration tools.
• Access to a comprehensive health, dental, and vision plan (available after a probationary period for full‑time converts).
• Employee assistance program (EAP) and virtual fitness classes.

How to Apply – Join arenaflex’s Customer Support Team

If you are ready to make a meaningful impact on the HR technology ecosystem and help clients navigate the complexities of open enrollment with confidence, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter outlining why you’re the ideal candidate for this role.

Apply Now – Become a Key Player at arenaflex

We look forward to reviewing your application and exploring how your talents can help shape the future of HR services at arenaflex. Thank you for considering this opportunity—let’s build something extraordinary together!