German‑Speaking Customer Service Advisor – Financial Services (Full‑Time, Permanent) – Outbound Client Success & Product Optimization Specialist

Job Overview

arenaflex, a global leader in the Customer Experience (CX) industry, is seeking a bilingual (German/English) Customer Service Advisor to join our dynamic Financial Services team. This full‑time, permanent role combines outbound relationship management, product education, and lead generation to help our corporate clients maximize the value of their financial solutions.

About arenaflex

At arenaflex, we power the customer journeys of more than 750 leading, digital‑first brands worldwide. With a workforce of over 170,000 associates, we deliver innovative CX solutions, cutting‑edge technology, and deep industry expertise that enable our clients to operate efficiently and delight their customers at every touchpoint. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering measurable results for the brands we serve.

Why This Role Is a Great Fit for You

• Engage directly with senior decision‑makers at corporate clients, influencing product adoption and satisfaction.
• Develop a deep technical understanding of arenaflex’s financial service offerings and become a trusted advisor.
• Earn valuable experience in outbound sales, lead qualification, and cross‑functional collaboration with sales, operations, and product teams.
• Enjoy a structured onboarding program, ongoing learning opportunities, and clear pathways for career progression within arenaflex.

Key Responsibilities

Outbound Client Engagement

• Initiate high‑volume outbound calls to corporate contacts, discussing product satisfaction, usage patterns, and opportunities for cost optimisation.
• Identify and qualify warm sales leads, then hand them off to the appropriate Account Management or Sales team for further development.
• Provide clear, concise product information and demonstrate the benefits of arenaflex’s self‑service platform (formerly known as MiVision).

Product Usage Analysis & Optimisation

• Research and review each client’s expenditure and utilisation of the arenaflex self‑service tool, pinpointing areas for improvement.
• Collaborate closely with Regional Sales Managers to tailor recommendations that align with each client’s strategic objectives.
• Log all interactions, outcomes, and follow‑up actions in the CRM system with meticulous accuracy.

Cross‑Functional Coordination

• Work hand‑in‑hand with the Corporate Cards team when additional follow‑up or escalation is required.
• Maintain up‑to‑date technical knowledge of arenaflex’s financial products, ensuring you can answer complex queries confidently.
• Escalate unresolved issues to senior supervisors or product specialists, using sound judgement and a customer‑first mindset.

Planning, Organisation & Decision‑Making

• Schedule daily, weekly, and recurring call activities, balancing outbound outreach with administrative duties.
• Advise customers on the most appropriate solutions based on their unique needs, exercising initiative and critical thinking.
• Prioritise tasks effectively to meet service level agreements and internal deadlines.

Essential Qualifications & Experience

• Fluent in both German and English, with excellent written and verbal communication skills in each language.
• Minimum 1‑2 years of experience in a customer service or client‑facing role, preferably within the financial services sector.
• Proficiency with standard office software (Word, Excel, internet browsers) and familiarity with CRM platforms.
• Demonstrated ability to work under pressure, manage multiple priorities, and maintain a high level of accuracy.
• Strong interpersonal skills, with a natural aptitude for building rapport and influencing decision‑makers.

Preferred Skills & Attributes

• Experience in the cards business or a demonstrated interest in financial products.
• Track record of meeting or exceeding outbound sales targets or lead‑generation goals.
• Problem‑solving mindset with the ability to resolve conflicts and de‑escalate challenging situations.
• Self‑motivated, proactive, and comfortable investigating issues with limited initial information.
• Exceptional attention to detail, ensuring all call logs, notes, and follow‑up actions are recorded accurately.

Core Competencies for Success

• Communication: Ability to convey complex product information clearly to both technical and non‑technical audiences.
• Customer‑Centricity: A genuine desire to help clients succeed and a commitment to delivering a premium service experience.
• Analytical Thinking: Skill in interpreting usage data, spotting trends, and recommending actionable improvements.
• Collaboration: Comfortable working across departments, sharing insights, and contributing to team goals.
• Adaptability: Flexibility to adjust to shifting business needs, including variable shift patterns (currently 8 am – 10 pm, Monday‑Sunday).

Career Development & Learning Opportunities

arenaflex invests heavily in the growth of its people. As a Customer Service Advisor you will benefit from:

• Four weeks of comprehensive training that blends classroom instruction with hands‑on mentorship from seasoned advisors.
• Access to a broad catalogue of Learning & Development courses covering topics such as advanced communication, financial products, data analytics, and leadership.
• Clear promotion pathways within the Financial Services account, including roles in Team Lead, Account Management, and Sales Enablement.
• Opportunities to participate in cross‑functional projects, gaining exposure to product development, marketing, and strategic planning.

Work Environment & Culture at arenaflex

Our teams operate in a secure, collaborative environment that values transparency, respect, and continuous improvement. Key cultural pillars include:

• Innovation: We encourage creative problem‑solving and the sharing of new ideas that can enhance client experiences.
• Diversity & Inclusion: A multilingual, multicultural workforce where every voice is heard and valued.
• Well‑Being: Flexible scheduling, mental‑health resources, and a supportive leadership team that prioritises work‑life balance.
• Recognition: Regular performance feedback, peer‑to‑peer recognition programs, and incentives tied to measurable outcomes.

Compensation, Perks & Benefits

arenaflex offers a competitive remuneration package aligned with market standards for the UK and EU regions. While exact figures will be discussed during the interview process, candidates can expect:

• A full‑time, 37.5‑hour contract with a clear path to salary progression.
• Performance‑based bonuses linked to lead conversion and client satisfaction metrics.
• Access to an employee benefits scheme that partners with leading UK retailers, providing discounts on shopping, travel, and lifestyle services.
• Comprehensive health and wellness coverage, including private medical insurance and wellbeing allowances.
• Generous holiday entitlement and paid parental leave.
• Retirement savings options with employer contributions.

Application Process & Next Steps

If you are ready to bring your bilingual expertise, customer‑focused mindset, and passion for financial services to a fast‑growing CX leader, we want to hear from you. To apply, click the link below and submit your resume along with a brief cover letter highlighting your relevant experience and why you are excited about the opportunity at arenaflex.

Apply to this role at arenaflex

Closing Statement

arenaflex is committed to building a diverse workforce that reflects the global communities we serve. We encourage applications from candidates of all backgrounds, experiences, and abilities. Join us and become part of a team that transforms customer experiences, drives business growth, and creates lasting impact for some of the world’s most innovative brands.