Part‑Time Transportation Customer Service Representative – Campus Parking Operations & Event Support at arenaflex

About arenaflex – A Leader in Campus Mobility Solutions

arenaflex is a nationally recognized institution dedicated to providing seamless transportation and parking services across a network of vibrant campuses. With a legacy of innovation, community engagement, and academic excellence, arenaflex supports thousands of students, faculty, staff, and visitors each day. Our mission is to create safe, efficient, and welcoming mobility experiences that enable the broader educational community to focus on learning, research, and discovery. As part of a dynamic organization that values integrity, respect, responsibility, discovery, excellence, and community, you will join a team that is proud of its impact on campus life and the surrounding region.

Position Overview

arenaflex is seeking enthusiastic, customer‑focused individuals to fill the role of Part‑Time Transportation Customer Service Representative. This position is integral to the smooth operation of campus parking facilities and event‑related transportation services. You will work closely with full‑time staff, event coordinators, and campus security to ensure that every driver, cyclist, and pedestrian enjoys a positive experience from the moment they arrive on campus until they depart.

Why This Role Matters

Every day, arenaflex’s parking services serve as the first point of contact for thousands of campus visitors. Whether it’s a student attending a basketball game, a family member dropping off a new student, or a community member attending a concert, the quality of service you provide sets the tone for the entire arenaflex experience. Your role directly contributes to safety, revenue generation, and the overall reputation of arenaflex as a premier transportation provider.

Key Responsibilities

• Event Operations Support: Assist with ticket sales, access control, and crowd management for a wide variety of campus events, including athletics, concerts, orientation sessions, and cultural festivals.
• Customer Assistance: Guide patrons to available parking spaces, process payments at pay‑on‑foot machines, and provide clear instructions at entry and exit points.
• Communication Management: Answer intercom calls from parking decks, respond to phone inquiries, and reply to customer emails in a timely and courteous manner.
• Cash Handling & Transaction Accuracy: Operate payment kiosks, collect cash when necessary, and ensure all financial transactions are recorded accurately.
• Safety & Compliance: Monitor parking areas for safety hazards, report incidents to campus security, and enforce arenaflex policies regarding vehicle flow and pedestrian movement.
• Team Collaboration: Work alongside full‑time supervisors, event staff, and security personnel to coordinate seamless operations during high‑traffic periods.
• Flexibility & Adaptability: Adjust to shifting schedules, including evenings, weekends, and occasional daytime shifts, to meet the demands of seasonal events and peak traffic times.

Essential Qualifications

• High school diploma or GED; additional education or coursework in hospitality, business, or related fields is a plus.
• Strong verbal communication skills and a friendly, professional demeanor.
• Basic math proficiency for handling cash and processing payments.
• Ability to stand for extended periods and navigate outdoor or indoor parking environments.
• Reliable transportation to and from the campus location.
• Eligibility to undergo a background check in accordance with arenaflex policies.

Preferred Qualifications

• Previous experience in customer service, retail, or hospitality environments.
• Familiarity with parking management systems or point‑of‑sale (POS) technology.
• Experience working at large‑scale events, such as sports games, concerts, or festivals.
• Basic knowledge of accessibility standards and inclusive service practices.
• Ability to speak a second language, enhancing service to diverse campus populations.

Skills & Competencies for Success

• Customer‑Centric Mindset: Anticipate needs, resolve issues quickly, and leave every patron feeling valued.
• Problem‑Solving: Identify and address operational challenges, from equipment malfunctions to traffic bottlenecks.
• Attention to Detail: Accurately record transactions, follow safety protocols, and maintain orderly workspaces.
• Team Orientation: Communicate effectively with colleagues, share information, and support one another during busy periods.
• Time Management: Prioritize tasks, adhere to shift schedules, and meet deadlines for reporting and documentation.
• Technological Proficiency: Comfort using computers, email, and basic software tools for logging interactions and generating reports.

Work Schedule & Environment

arenaflex offers a highly flexible part‑time schedule designed to accommodate students, retirees, and anyone seeking supplemental income. Shifts typically range from 10 to 20 hours per week, with most hours concentrated around evenings and weekends when campus events are most active. However, daytime opportunities are also available, especially during the spring and fall semesters. Work locations include outdoor parking decks, indoor garages, and event venues across the campus. While the role is primarily on‑site, occasional remote support for email inquiries may be required.

Compensation, Perks, & Benefits

• Hourly Wage: Starting at $14.00 per hour, with potential increases up to $16.00 per hour for supervisory or high‑responsibility assignments.
• Performance Bonuses: Opportunities to earn additional compensation based on event success metrics and customer satisfaction scores.
• Employee Discounts: Reduced rates for campus parking permits, event tickets, and select campus services.
• Professional Development: Access to training modules on customer service excellence, conflict resolution, and basic management skills.
• Campus Resources: Complimentary access to fitness facilities, libraries, and cultural events, fostering a well‑rounded campus experience.
• Inclusive Workplace: arenaflex is committed to equity, diversity, and inclusion; all employees enjoy a respectful, supportive environment.

Career Growth & Learning Opportunities

While this position is part‑time, arenaflex encourages internal mobility and career advancement. Employees who demonstrate strong leadership, reliability, and a passion for service may be considered for full‑time supervisory roles, training positions, or specialized event‑management assignments. The organization provides mentorship programs, cross‑departmental shadowing, and tuition assistance for relevant coursework, enabling you to build a long‑term career in transportation, hospitality, or campus operations.

Application Process

To apply, please click the “Apply” button below and complete the external applicant form. Current arenaflex employees, faculty, staff, or students should submit their applications through the internal Workday portal to ensure proper routing. All candidates will undergo a background check in line with arenaflex policies before an offer is extended.

Apply Now – Join arenaflex

Equal Opportunity & Inclusion Statement

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. If you require an accommodation to complete the application process, please contact our Accessibility Services at 814‑865‑1473.

Why Join arenaflex?

Working with arenaflex means becoming part of a community that values collaboration, continuous improvement, and service excellence. You will gain hands‑on experience in a fast‑paced environment, develop transferable customer‑service skills, and contribute to the vibrant campus life that defines arenaflex’s reputation. If you are enthusiastic, reliable, and eager to make a positive impact on thousands of campus visitors each day, we invite you to apply today.

Take the Next Step

Ready to become a front‑line ambassador for arenaflex’s transportation services? Click the link above, submit your application, and start a rewarding part‑time career that fits your schedule and your passion for service.