Customer Engineer – Data & AI Platform Specialist – Cloud, Machine Learning, Azure & Microsoft Fabric Solutions (Remote)

About arenaflex – The Intelligent Transformation Partner

arenaflex is a global technology and services leader that powers the world’s most iconic brands, today and into the future. We are solution‑focused, tech‑powered, and intelligence‑fueled, delivering a unique blend of data insight, deep industry expertise, and cutting‑edge technology solutions. Our mission is to make complex digital experiences refreshingly simple for customers, employees, and partners alike. With a presence in more than 70 countries, arenaflex attracts top talent, celebrates award‑winning workplace culture, and consistently ranks among the “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture.” As a member of the arenaflex family, you will join a community of innovators who are shaping the future of digital transformation on a global scale.

Role Overview – Customer Engineer (Data & AI Platforms)

We are seeking a highly skilled Customer Engineer – Data Focused to join our Technical Products and Services team. In this role, you will act as a trusted technical advisor to enterprise customers worldwide, guiding them through the deployment, optimization, and ongoing management of data‑centric AI platforms. You will combine deep technical expertise with consultative acumen to ensure that client environments are healthy, performant, and aligned with best‑in‑class practices. This is a remote, full‑time position based in the United States (TX), offering the flexibility to work from home while collaborating with a diverse, global team.

Key Responsibilities

• Data AI Platform Management: Assist clients in deploying, configuring, and managing solutions on platforms such as Foundry, Azure Data Factory, Azure Data Lake, and Databricks.
• Machine Learning Implementation: Design, develop, and operationalize machine‑learning models that generate actionable insights and support data‑driven decision‑making.
• Azure SQL & Storage Solutions: Architect, implement, and maintain Azure SQL databases and storage architectures to guarantee high availability, scalability, and optimal performance.
• Microsoft Fabric – Data Engineering: Leverage Microsoft Fabric to streamline data lifecycle management, integration pipelines, and analytics workloads.
• Customer Consultation: Engage directly with client stakeholders to understand business objectives, translate them into technical solutions, and deliver tailored recommendations.
• Performance Optimization: Conduct thorough analyses of data workflows, identify bottlenecks, and implement enhancements that improve throughput and reduce latency.
• Technical Support & Troubleshooting: Provide proactive and reactive support, resolve complex technical issues, and ensure a seamless customer experience.
• Best Practices Advocacy: Champion industry‑leading data management and AI practices, guiding clients toward modern, secure, and efficient technology stacks.
• Documentation & Knowledge Sharing: Produce clear technical documentation, create reusable assets, and contribute to internal knowledge bases to foster continuous learning.

Essential Qualifications

• Extensive hands‑on experience with Azure Data Factory, Azure Data Lake, Databricks, and related data platforms.
• Proven ability to design, develop, and deploy machine‑learning models in production environments.
• Strong familiarity with Microsoft Fabric and its data‑engineering capabilities.
• Solid understanding of Azure SQL Database architecture, performance tuning, and security best practices.
• Demonstrated problem‑solving skills for complex, multi‑layered technical challenges.
• Excellent verbal and written communication skills, with a talent for translating technical concepts into business value.
• Customer‑service mindset and experience delivering consultative guidance to enterprise clients.
• Bachelor’s degree in Computer Science, Data Science, Engineering, or a related discipline, or equivalent professional experience.

Preferred Qualifications & Additional Skills

• Certifications such as Microsoft Certified: Azure Data Engineer Associate, Azure AI Engineer Associate, or similar.
• Experience with cloud‑native CI/CD pipelines, infrastructure‑as‑code (e.g., Terraform, ARM templates), and DevOps practices.
• Familiarity with additional AI/ML frameworks (TensorFlow, PyTorch, Scikit‑learn) and data‑visualization tools (Power BI, Tableau).
• Background in designing data‑warehouse solutions, dimensional modeling, and ETL orchestration.
• Exposure to Agile or Scrum methodologies and ability to thrive in fast‑paced project environments.

Core Competencies & Skills for Success

• Analytical Thinking: Ability to dissect large data sets, identify patterns, and propose data‑driven strategies.
• Collaboration: Strong team player who can work across functional groups, including sales, product, and engineering.
• Adaptability: Comfortable navigating evolving technology landscapes and shifting client priorities.
• Leadership: Proactive in taking ownership of client engagements, driving initiatives from concept to delivery.
• Customer Empathy: Deep commitment to understanding client pain points and delivering measurable value.

Career Development & Learning Opportunities

arenaflex invests heavily in the growth of its people. As a Customer Engineer, you will have access to a robust learning ecosystem that includes:

• Structured mentorship programs pairing you with senior technical leaders.
• Annual tuition reimbursement for certifications, advanced degrees, or specialized training.
• Internal “Tech Academy” courses covering emerging topics such as generative AI, data mesh, and advanced analytics.
• Opportunities to work on cross‑regional projects, expanding your global perspective and network.
• Clear career pathways toward senior engineering, solution architecture, or product management roles.

Work Environment & Culture at arenaflex

Our remote‑first philosophy empowers you to work from the comfort of your home while staying connected through virtual collaboration hubs, regular team‑building events, and a vibrant digital community. arenaflex celebrates diversity, inclusion, and a growth mindset. Employees enjoy:

• Flexible work hours that respect work‑life balance.
• Inclusive employee resource groups that champion under‑represented voices.
• Recognition programs that celebrate innovation, teamwork, and customer impact.
• A culture of transparency, where leadership shares strategic direction and encourages open dialogue.

Compensation, Benefits, and Perks

The base salary range for this position is $92,250 – $144,964, complemented by performance‑based incentives that align with both individual and company success. arenaflex offers a comprehensive benefits package that typically includes:

• Medical, dental, and vision insurance with multiple plan options.
• Generous paid time off, holidays, and parental leave.
• 401(k) retirement plan with company matching contributions.
• Employee Assistance Program (EAP) for mental‑health and wellness support.
• Wellness stipend, virtual fitness classes, and ergonomic home‑office allowances.
• Professional development budget and access to industry conferences.

Application Process & Next Steps

To be considered, submit your resume and a concise cover letter outlining your experience with data platforms and AI solutions. All candidates will undergo a background check that includes identity verification and employment eligibility, in compliance with applicable law. The application deadline is 08/29/2025. After submission, our talent acquisition team will review your profile, schedule a technical interview, and guide you through the remaining stages of the hiring process.

Commitment to Diversity & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where every individual—regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic—can thrive. Reasonable accommodations are available upon request throughout the recruitment process.

How to Apply

Ready to shape the future of data‑driven AI experiences with arenaflex? Click the link below to submit your application.