[Hiring] US Healthcare Transport & Insurance Verification Coordinator @ISTA Personnel Solutions
Role Description We are seeking an experienced Transportation Scheduling Coordinator to support the authorization and verification of patient transport services. This role goes beyond basic dispatching — it requires strong critical thinking, ownership, and the ability to navigate complex booking scenarios to ensure every possible avenue is explored to successfully secure transport. PLEASE NOTE:
- Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings).
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
- Work Environment: Fully remote.
Key Responsibilities
- Verify patient insurance coverage for transportation services
- Coordinate with in-network transportation providers to arrange patient rides
- Manage complex booking scenarios requiring problem-solving and alternative solutions
- Ensure all possible options are exhausted to secure transport for patients
- Communicate effectively with medical insurance providers, patients, and internal teams
- Maintain accurate records of bookings, verifications, and communications
- Take ownership of cases from initiation through to successful resolution
Qualifications
- Minimum 2+ years of experience in insurance verification and authorization, EMS operations, dispatch coordination, or medical transportation
- Strong understanding of US healthcare or insurance-related workflows and healthcare transportation
- Exceptional English communication skills
- Proven ability to think critically and resolve complex coordination challenges
- Strong organizational and time management skills
- Client-service mindset with a proactive, solutions-driven approach
- Ability to work independently and take ownership of tasks
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