Dispatch Specialist
Optomi, in partnership with a leading telecommunications company, is looking for a One Call Specialist I. Position Summary: The One Call Specialist I is responsible for screening One Call Center Locate Ticket requests to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. The specialist ensures the protection of company fiber and prevents costly restoration due to fiber cuts or damage by confirming that dig sites are clear. The role requires working in a 24x7 year-round environment, covering various shifts, holidays, and overtime as needed. What the right candidate will enjoy:
- Working in a dynamic and team-oriented environment
- Opportunities to develop problem-solving and analytical skills
- Engaging with advanced GIS and mapping technologies
What type of experience does the right candidate have:
- One or a combination of an Associate’s or Bachelor’s Degree and/or related job experience
- Experience in Telecom, Military, or Business with similar essential duties
- 3+ years of related experience
What the responsibilities are of the right candidate:
- Screen and analyze One Call Center Locate Ticket requests
- Communicate with customers professionally and provide accurate responses
- Use Ticket Management Systems and GIS Applications to assess dig sites
- Ensure the protection of company assets by preventing fiber damage
- Support phone calls to direct inquiries to the appropriate departments
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