Misdemeanor Diversion Program Case Manager

About the position The Misdemeanor Diversion Program (MDP) Case Manager will provide direct case management and coordination of needed services to clients. The MDP Case Manager will focus on supporting the execution of the Diversion Hub’s programs and mission, aiming to make lasting, transformative improvements in the lives of clients impacted by the criminal legal system.

Responsibilities

• Conducting regular intakes of clients, documenting progress notes, developing service plans, reporting critical incidences, collaborating with partner service navigators, and maintaining complete and comprehensive records for clients.
• Conducting client assessments to aid in the creation of individualized service plans focused on client safety, stability, and self-sufficiency, while assisting clients with exiting the criminal legal system.
• Evaluating client risk and assessing the need for immediate intervention.
• Researching present and past criminal legal involvement, documenting progress notes, communicating with case managers on criminal legal involvement of clients, tracking upcoming court-ordered appearances, and maintaining complete and comprehensive records for clients to assist them with compliance with the court system.
• Assisting with pre-trial and/or probation compliance.
• Maintaining court-ordered appearances for all clients so that clients can be notified by the Justice Navigator of upcoming court appearances and in case of an emergency, the Justice Navigator can provide relevant documentation to the court excusing the clients’ presence, while also re-setting the court date alongside the attorney.
• Serving as an ongoing liaison with services navigators, judges, court clerks, attorneys, and all referring sources.
• Maintaining adequate communication channels ensuring a good relationship between referring agencies, staff, and clients.
• Submitting all required justice navigation reports timely for program activity which includes but is not limited to communicating program data, denoting activities, and changes of clients, as well as meeting all reporting requirements that ensure adequate operations.
• Providing exiting clients with satisfaction surveys when applicable.
• Assisting the client with developing self-sufficiency and stability by helping with overcoming barriers and meeting the expressed needs of the client.
• Facilitating client access to needed supports and resources such as housing, employment, government benefits, food, ID assistance, clothing, referrals to mental health providers, referrals to physical health facilities, referrals to substance abuse services, vocational opportunities, drug tests, and court-ordered classes.
• Adhering to the agency code of ethics and professional standards including maintaining strict client confidentiality.
• Attending all staff development, training, and meetings as required.
• Performing any other duties within the scope, spirit, and purpose of the job and/or organization.

Requirements

• 1 to 3+ years of experience in social work, communication, criminal justice, political science, or similar human service area.
• Clearance of background check.
• Must have own transportation for site visits.
• Valid driver’s license and insurance on the motor vehicle in accordance with state law and agency requirements.
• A working knowledge of the criminal justice system.
• Excellent oral and written communication skills.
• Ability to interact with persons of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.
• Maturity and judgment consistent with a high level of responsibility.
• Capacity for teaching adults and older adults.
• Flexibility in position requirements.
• A proven track record of developing community partnerships and building effective collaborations.
• Proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.
• Independence and self-confidence to act decisively and, at the same time, an ability to receive, integrate and translate others’ ideas and suggestions.
• Passion and interest in reforming the criminal legal system.
• A hard-working, positive, mission-driven, and extroverted work style.
• A welcome attitude to constructive criticism of their work.
• Analytical skills, quantitative and qualitative.
• Intermediate computer, mobile device, and internet skills with knowledge of software programs including but not limited to: Windows and Microsoft Office Products, Cloud-based File Sharing such as Google Drive and Dropbox, Adobe Products, Client Databases, Salesforce.
• Ability to sit over long periods of time.
• Ability to talk, hear, sit, stand, and walk.
• Ability to use hands to finger, handle or feel objects, tools, or controls.
• Ability to reach with hands and arms.
• Ability to stoop, kneel, crouch, or crawl.
• Ability to climb stairs.
• Ability to lift and or move items of up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
• Excellent command of the English language and grammar, both verbal and written.
• Ability to manually operate and use a computer.
• Ability to clearly hear and understand telephone conversations.

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