ServiceNow Exterprise Architect - Federal IT Program (Remote)
About the Role: We are seeking a highly experienced ServiceNow Architect to lead the architecture, design, and implementation of enterprise-wide solutions on the ServiceNow platform. You will provide hands-on technical leadership across multiple functional areas including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine, driving strategic platform decisions in support of a large federal program. Key Responsibilities:
- Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
- Serve as the technical SME on platform capabilities including:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Security Operations (SecOps)
- Strategic Portfolio Management (SPM)
- Integrated Risk Management (IRM)
- HR Service Delivery (HRSD)
- App Engine and Automation Engine
- CMDB and CSDM
- Design integrations using Integration Hub, REST APIs, and custom spokes.
- Guide developers and administrators, ensuring alignment with best practices and federal security requirements.
- Oversee technical design documentation, architecture diagrams, and configuration standards.
- Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery.
Qualifications:
- 7+ years of hands-on ServiceNow experience, including 4+ years in an architect-level role.
- BS/BA in related field (Business Management, Computer Science, or Software Engineering)
- ServiceNow Certified Technical Architect (CTA)
- Experience maintaining, enhancing, and creating workflows, functions and configurations within the ServiceNow environment.
- Experience in establishing technical governance processes.
- Experience in evaluating strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices.
- Experience in analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions aligned with business objectives.
- Experience engaging with business stakeholders to gather/analyze issues or requirements and map them to solutions that leverage ServiceNow functionality.
- Experience creating Architectural Blueprints for Federal agencies.
- Experience leading ServiceNow version upgrades
- Deep technical expertise across the ServiceNow ecosystem with a strong understanding of platform architecture.
- Proven experience delivering complex solutions in a federal environment.
- Experience designing and implementing App Engine Studio, Flow Designer, Integration Hub, and Predictive Intelligence.
- Strong knowledge of CMDB and CSDM.
- Familiarity with DevOps, Agile delivery, and CI/CD integration with ServiceNow.
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist in one or more modules (e.g., ITSM, ITOM, SecOps, IRM)
- ITIL v4 Foundation
- PMP
Additional Requirements:
- Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder)
- Must be able to obtain and maintain clearance
Clearance Preferences:
- Active CFPB Public Trust
- Active Federal Public Trust from a Federal Agency
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